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Cannot access dashboard

sk26618
Level 1
Level 1

I cannot access my colleague's dashboard - it just keeps saying "There was a problem loading your project. Please refresh the page and try again." when my access is already granted!

3 Replies
VaniBhemarasetty
Employee
Employee

@sk26618 Please reach out to client care with approriate details, so that support can help you finding the root cause, whether it is permissions related issue or anything else and assist you in resolving it accordingly

sk26618
Level 1
Level 1

How do I reach out to client care? I clicked customer care from the AA dashboard and it led me here after I selected Analytics.

pabloc82923542
Level 9
Level 9

If access is correctly granted and this is happening then perhaps its a cache / VPN issue.

 

Try clearing browser caches, also if using a VPN it may cause login to act oddly if you turn VPN on and off frequently. Try with and without VPN see if that changes things.

 

Good luck