Assurance events stuck on Post process status "Queued" | Community
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K
knguyen-dev
Level 2
February 1, 2024
Question

Assurance events stuck on Post process status "Queued"

  • February 1, 2024
  • 1 reply
  • 1613 views

Assurance events are coming through but get stuck on "Queued" and never become "Processed" so we're unable to view the "Post processed and request details". It has affected both our Android and iOS implementations. Is there a current issue with Assurance?

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1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
February 2, 2024

Hmm I will be doing mobile testing tomorrow.. this doesn't bode well...

 

I wonder if this is connected to the Experience Debugger not returning Post-Processed data for at least the last week.

 

I think both of these need to be logged with Client Care.

K
knguyen-devAuthor
Level 2
February 2, 2024

Please let me know if there's anything I can do on my end and how I can track the issue. Thank you!

MandyGeorge
Community Advisor and Adobe Champion
MandyGeorgeCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
February 2, 2024

I was using Assurance this morning and all of my events moved from queued to processed. It did take a bit longer than normal, but they did process. 

 

Is it just you having the problem or are others experiencing it too? I don't have a whole lot of experience with Assurance, but maybe try ending that session and starting a new one to see if that makes a difference? 

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