Hi there,
I am having issues with trying to download my projects as a csv file. When I click the icon to download, i am redirected to a page that says:
Is this a known issue? For the last couple of weeks I have not been able to download any files.
Thanks,
Nathan N.
Solved! Go to Solution.
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Nathan,
I tried to reproduce this while logged in to your account, and I could not. The CSV files downloaded normally for me when I created a basic project. Can you test and see whether it is specific to certain projects or applies to all of them? If the former, can you send me the name of a project where you're seeing this behavior?
Thanks,
Ben
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Hi Nathan,
Thanks for reporting this. I will let our engineering team know. If possible, can you send me a private message (click on my profile name and then click "Send Benjamin Gaines a private message") with your company name and the report suite you were using? They will need this in order to try to reproduce.
Thanks,
Ben
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Nathan,
I tried to reproduce this while logged in to your account, and I could not. The CSV files downloaded normally for me when I created a basic project. Can you test and see whether it is specific to certain projects or applies to all of them? If the former, can you send me the name of a project where you're seeing this behavior?
Thanks,
Ben
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Replies
Total Likes
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