Adobe Experience managers debugger not working

[victor_marti]

Hi community, 

Recently the adobe experience platform debugger is not working, not showing data from any page. I am logged in and no error message appears, but not showing any data. Any idea? thanks!

[VaniBhemarasetty]

@victor_marti  Can you please check if server calls are firing in the network in developer tools? If there are no server calls, you might not see the data in experience cloud debugger

[yuhuisg]

Adding on to @VaniBhemarasetty's answer:

Make sure that the web page that you're testing is in the browser window that is open/active just before switching to the debugger's window.

For example, you have 4 windows open:

1. an email app,
2. a news website,
3. the site that you're testing, and
4. the debugger window.

And let's say that you're constantly toggling between the first 3 windows (because you're at work but you also want to read the latest news headlines).

When you want to test the hits from window 3 with the debugger, make sure you have window 3 "test site" open, then switch to window 4 "debugger". If you have windows 1 "email" or 2 "news" active and then open window 4 "debugger", the debugger will attempt to show the hits coming from either of those windows. If those email/news sites are not using Adobe products, then obviously nothing will show up in the debugger. But more importantly, none of the hits from window 3 "test site" will show up in the debugger.

[victor_marti]

I wasn't able to keep using the debugger in Chrome as I used to do, even if I uninstalled the extension and the browser. Finally I had to install Firefox and use it there. It just stop "reading" the report suits, from any of the web pages. 

[Pablo_Childe · Accepted solution]

I also would warn to be aware as some VPNs can cause havoc to how Adobe beacons and subsequent server calls react/do not react.

If you are unsure just try accessing your site in a non VPN mode to compare...

Also double check as recently some CSP policies in browser settings have become more restrictive. (may have to turn off or not use CSP certificates.)

GLTU

[victor_marti]

This could be the reason. Thanks!