Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Welcome email for new Marketing Cloud users needs to indicate login/usename and ID type


Level 2


When I create a new Marketing Cloud user in the Admin console (for Analytics or Target, for example), the welcome email they received doesn't indicate what their username/login is, needed for when they try to log in and if they are logging into from a browser other than that the welcome email link resolves to, and needed for password resets. Also, the email doesn't indicate what kind of ID type they have: Adobe ID or Enterprise ID. My organization currently uses both for Adobe products (Marketing Cloud and Creative Cloud, respectively).

Currently, I have to set solution permissions as a separate step in the user creation process, but I also have additional work when creating a user because I have to trouble-shoot with the user after they receive the "Welcome email" to resolve why they could log in initially with no password (yes, clicking on the welcome email link brings them directly into the solution with no password and logging in), but have been unable to log in subsequently, create a password or reset a password.

If creating custom welcome emails was an option, as it is/was in Analytics, that would suffice. But the current "welcome" experience is confusing for the end-user and cumbersome for the admin, requiring much more work and time to resolve than the former process. Screenshot attached, no indication of username/login or ID type (required for login).

Adobe Experience Cloud Welcome - 2017-12-19.jpg

Further, during the "Password Recovery" process, which was required because the user couldn't log in except from the welcome email, the Password Recovery email showed a "username" inconsistent with any user name I had entered, created or provided for this user. I have no idea where this name came from, except that it might have simply been a concatenation of the first and last name. Still, it was not the user name I created.

And the email refers to SiteCatalyst, which hasn't been the product name for years! Screenshot attached. Alex Johnson Adobe email 2017-12-18.jpg



Level 1


Ha!  I came to this forum to essentially ask the same thing... and looky who I found!  Great minds think alike.

Since there are no comments here, I'm assuming there's been no follow-up from Adobe either?

I will continue to push!