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Update User Email Address without API

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Level 3

6/21/21

Description -  The ability to update a user's email address without the need of an API or recreating users.

Why is this feature important to you -  Our company just changed the email address of all users.  This would not impact the normal users, but this does impact supported users as we now lost the ability to write to client care.  Instead, we had to ask them to create a "mock user" with our new email address while leaving the old one so we can access chat.  This seems backwards to how it should work, especially as the old Adobe Analytics has the ability to update email addresses.

How would you like the feature to work -  There is an API for User Management, but this should be a simple request.  Allow the users user id still be their email address, but have the actual email be editable as companies update their email address.  I could recreate all the supported users, but many of ours are set up for integrations which client care and I are unsure how this will impact these integrations.  Additionally, why should we create a new account, ask Adobe Client Care to link our old Adobe Analytics account, remap supported user to this account, fully delete old account just for a simple email address change?  

Current Behaviour -  This email address is un-editable.  

2 Comments

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Level 8

6/25/21

Hi There,

 

This is already possible. Log into the Admin Console, click the users tab, then the three dots at the top right. From here you can download and upload everything in a CSV, editing it in excel.

 

David123_0-1624613900687.png

 

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Level 3

6/25/21

This is amazing, thanks @David_Jerome.   I was on with Client Care asking back and forth any way of doing this, and they were saying it was impossible, even checking internally.  

 

This worked like a charm for me, thank you.