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Manage Supported Users Status via Admin Console

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kwame56478
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Boost 5
Level 2
kwame56478
Level 2

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9 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Boost 5
Boost 3
Boost 1
Applaud 5
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kwame56478
Level 2

05-07-2010

Would be useful if admin users could enable supported user status via the Admin Console.

 

Currently have 2 supported users for 300 log-ins and would be useful if you could designate supported users status via the console - in a similar manner in which you can manger user groups or admin rights - that way if both supported users are away another user can be given supported user status in order to log issues etc.

 

Current work-around includes users sharing email login credentials or using multiple in-boxes both of which cause an issue for our data security team or the IT support teams respectively.