ClientCare should know my company name

[#1]

Every time I open a ticket with ClientCare, they come back asking for my company name (and often report suite name).

They should know this from my name or email address, and it is annoying because it slows down the resolution process!

[#2]

Their response is not accurate. The feature works, and what you were experiencing was a bug. Customer Care should have replied to you through your ticket, they resolved the issue. You will still need to be a supported user to use it though. Hope that helps!