When a s_code file is generated from the admin console, the s.linkDownloadFileTypes variable is populated as:
s.linkDownloadFileTypes="exe,zip,wav,mp3,mov,mpg,avi,wmv,doc,pdf,xls"
yet when Client Care generates the file, that line is:
s.linkDownloadFileTypes="exe,zip,wav,mp3,mov,mpg,avi,wmv,pdf,doc,docx,xls,xlsx,ppt,pptx"
It should be the same no matter who generates the file. There should also be the Open Office file types included.