Adobe Marketo Engage

A common question that we come across at Adobe Marketo Engage Professional Services Consulting are around the feasibility of using distribution lists for email sends. The use cases we often have seen are for companies that use Marketo for internal communications and want to use an email alias such as team-x@my-company.com.   In order to create this alias, you would request your IT team to create the distribution list with all the internal seed list addresses and then send an email to everyone on the list to just one ID set by the team, e.g. marketingseedlist@<your.company.domain>.com. You would then need to create a single person record in the database using this distribution list email address.    However, while this is possible to do in Marketo, there are some careful considerations to take into account:   The first is that Marketo sees the list as only one recipient – meaning that individual metrics (clicks, open rates, etc.) are not tracked individually

Welcome to the 12th edition of the Adobe Marketo Engage Community Lens! Read about important product announcements concerning One-Click List-Unsubscribe and third-party cookie deprecation in Marketo Measure. Don't miss out on educational articles diving into using distribution lists, templatizing your emails, list hygiene best practices, and more.Also, Adobe Summit is just around the corner! If you haven't already, be sure to register or check out all the sessions and labs highlighted in the newsletter.   Highlights   You Can’t Miss Summit 2024: Exceptional experiences are powered by the latest trends and insights — and at Adobe Summit, you’ll discover them all. Explore innovations in Adobe Marketo Engage and Adobe Marketo Measure with labs and sessions that prepare you for the future of marketing automation and generative AI. 2024 Roadmap and Innovations for Marketo Engage Optimizing RevOPs Using the Power of ChatGPT in Marketo Engage To Attribution and Beyo

My coworker is setting up to extract data via API for he analysis work from MKTO.  I have given him Read and Query permissions and he has a couple of questions that I, (100-% not an API person) cannot answer with authority.1. He is concerned he will delete our DB by accident2. More of a concern is the pull on MKTO resources by gathering all the data he wants for the last month then the last year.Are any of those concerns valid? Our DB is in the 300k range.Thank you for any information you all can share!/Robert

I'm building out an operational program to capture some key data fields - Most Recent Conversion, First Conversion, First Campaign, etc., to centralize it. In regards to our Most Recent Conversion field for our Conferences, it's currently built like this: I want to know if an Executable Program will pull this information in. Obviously it pulls in:My TokensCampaign TokensProgram TokensMember TokensTrigger Tokens (if called from a Triggered Campaign)But given that it is not a token, will it still come in? My hunch is no and that I need to figure out a workaround. Any help appreciated.Chris 

Hi there! I'm new to Dynamic Chat - our company currently uses Intercom as our chatbot - however, I am interested in the Conversational Flow aspect of Dynamic Chat. Do I need to use the Dynamic Chatbot in order to implement Conversational Forms or can I still use that feature if I'm not using the chatbot?I'd like to implement Conversational Forms on our sales contact us forms - wondering what best practice is for this? We currently have required form fields: Name, Email, Company, Phone Number If someone is filling out that form, they want to be contacted by Sales, but how can I implement conversational forms to instantly book a meeting with Sales after the form fill is complete? Or what have others done in the past when implementing conversational forms for a sales contact us form? Thanks!!

埋め込みフォームを1つ作成し、各ブログ記事の最後に埋め込んでいます。どのブログ記事のフォームを経由して問い合わせがあったのかを知ることはできるでしょうか。埋め込みフォームをそれぞれ別にするしか方法はないでしょうか。

「Aさんが価格ページにアクセスした」「Aさんが機能紹介のページにアクセスした」といった情報をSlackで通知しています。この際、どのページにアクセスしたかをSlackに記載したいです。 おそらく、「閲覧したページ」のカスタムフィールドを作成し、そこに入力されたURLの情報を表示させる方法がシンプルかと思いました。そこで、閲覧ページのURLをカスタムフィールドに自動入力することはできますか？

Hi All, As our Marketo instance is currently linked with Dynamics through the native connector, we have a query regarding lead qualification. Presently, our lead qualification process to Dynamics is triggered by form submissions. When a person submits a form, a new lead is created in Dynamics through a campaign flow action. Subsequently, the sales team reviews and qualifies the lead into a contact in D365. Once the lead completes its journey, such as an opportunity being marked as Won or Lost, they may fill out another form for a different request. In this scenario, another lead should ideally be created in D365 to facilitate follow-up by the sales team. However, the system attempts to sync the new form submission to the closed lead and displays an error stating "Lead has already been synced." Could anyone kindly provide advice on how to re-qualify a lead from Marketo once their current journey has concluded?

Hi there, Wondering if the following flow will update the status in each program (they're different, despite the beginning of each name matching) or if it would update the status of these people in the program this smart campaign is nested in. Thanks!Chris

Hello Marketo Community Members, I'm reaching out in hopes of finding some guidance on an issue we're encountering with our Lead Routing process in Marketo.We have set up smart campaigns within our Marketo instance for 'Net New Leads' and 'Existing Leads.' However, I've noticed that some leads are being processed by both campaigns consecutively. This is resulting in duplicate notifications to our BDRs and occasionally causing the lead owner to change in SFDC.To address this, I implemented a rule to add leads from the 'Net New Leads' campaign to a list, intending to use this list as a filter in the 'Existing Leads' program. Unfortunately, this solution isn't working as expected.Does anyone have any suggestions or best practices on how we can resolve this issue? Any input or advice would be greatly appreciated to streamline our lead routing and ensure a smooth workflow.Thank you in advance for your help!Best regards,  

If I have an actively used Channel and wanted to rename some of the Channel/Progression Statuses, would that cause any issues?The values would still mean the same as the original but would like to rename to have clearer progression status labels.We do have trigger campaigns setup looking at if program status is changed so wanted to better understand if we renamed some of the statuses, 1) would the trigger campaign inherit the new name and 2) would people with the legacy status re-trigger the campaign because their status would be changed to the new renamed version?

Hi We currently have our main contact form linked into Marketo so any new form completions are automatically uploaded as an MQL and synched to CRM.  This has been working fine for new contacts and the team have been qualifying/disqualifying etc.  Yesterday we came across an issue where we have an existing contact and the sync is failing as the person is already in the system.   Is there a way of creating a new lead for an existing contact so this works? At the moment looking at our syncs it seems it doesn't happen if the person was created as a lead/contact in CRM.  Is this because it's something that can't be done?

We are getting ready to rollout MSI at our company.  We just installed in our production Salesforce environment are testing before we make it available to the larger user base.  I created an email in Marketo, checked the Publish to Sales Insight option and approved.  When I go to a contact in Salesforce and click the Send Marketo Email button, when I get to the editor the email is not available.  Am I missing a step?

Hello all, here with a (probably) basic question. Our email template(s) are setup using variables for better styling control, but in a certain case I think it may be breaking the tracking of URLs pulled from Custom Fields.Here's code for reference: <!--Button Only Section Variables--> <meta class="mktoList" id="buttonLocation" mktoName="Button Location" values="center,left,right"> <meta class="mktoList" id="buttoncolor" mktoName="Background Color" values="#0072CE,#003087"> <meta class="mktoList" id="buttonbordercolor" mktoName="Border Color" values="#0072CE,#003087"> <meta class="mktoList" id="buttontextcolor" mktoName="Text Color" values="#ffffff" /> <meta class="mktoString" id="buttonLink" mktoName="Button Link" default=""> <meta class="mktoString" id="buttonText" mktoName="Button Text" default="Click Here"> <!-- ====================Button Only In-Template Code=========================== --> <tr id="buttonOnly" mktoName="But

We just migrated from Eloqua to Marketo and are having issues validating a few templates. Why would we get the error message "A mkto element is nested inside another"? 

A recent project required mass bulk data updates between Dynamics and Marketo. The large amount of updates were expected to cause backlogs and disrupt the production environment integration. In exploring ways to mitigate the effects, we consulted with Adobe Marketo Support.   We also referenced this excellent post on Marketo / Salesforce Sync Limits & Priority Info, but found that several processes work differently in the Dynamics sync. In this post I will share a few findings.   Unlike the Salesforce-Marketo sync, the Dynamics sync works on a first in, first out (FIFO) basis. Updates in the Dynamics sync do not batch by entity – they will be made in the order in which they occurred, based on the system mod timestamp. For example, if 50K Lead records are updated, and then 50K Contact records are updated, there is no throttling by object as described for an SFDC integration. The 50K Lead records will sync first. When a new Dynamics custom entity is added to the sync, all

Hello everyone,  I encountered a situation where I can't find how to schedule the A/B test. I came across old screenshots where the 'Schedule' function was added to the main scheduling panel, but now such an option is not available. Could you please provide me with information on how I can find it? Thank you!  

Hello,We have a client who uses around 25 to 30 partitions in Marketo, we need to identify duplicates in different partitions. For example, we need to create a smart list which will help us identify duplicate records/ members in partition 1 and partition 2. We have a workspace which has access to all the partitions and tried creating below smart lists:1. Partition 1 and partition 2- not getting any results.2. Duplicate email address and partition (1 or 2)- Not getting correct results.Could you please help?Appreciate your support.Thank you.

Hi guys,I'm trying to create a flow that is triggered after the change of on data field to "true" after filling out a certain form.so far I've tried "Trigger:Data value changes (new value is true) and Trigger: Fills out form (for  is blah blah)".But after testing it seems to be completing the flow action for anyone who has filled out the from introspective of if the fields new value is true. I've also tried was to have a trigger:data value changes (new value true) and filled out form (with constraint= with 1 minute), but that too doesn't seem to be working - and isn't ideal as we potentially have people fill out an inquire form and update their preference centre (data value change) which aren't related.Any guidance would be greatly appreciated.Thanks,Dale

Hi Community Friends, It seems I'm unintentionally continuing my Friday questions (to be fair, it's likely because this is my close-out day of the week so I catch up on all the things that have come across my desk throughout the days prior 😋).  We recently implemented Email on Acid because we didn't have a pre-deployment tool and wanted to make sure that our emails were accessible, compatible across multiple browsers/email clients, and not slowing delivery/load times. I've used the tool in a prior company and loved it's ease of use to copy HTML into the tool, run testing, and then copy it back into Marketo, so I recommended it for my team now. However, I'm currently experiencing an issue where, when I copy the code back into Marketo, all the variables are eliminated and Marketo, therefore, cannot update the email. Here are the steps I take/am seeing: Selected "Download HTML" from the email I wanted to testPasted it into EoA and ran all my test

    We are pleased to present the distinguished recipients of the Adobe Experience Cloud Community Members of the Year for 2023.   This esteemed program acknowledges and celebrates individuals who exemplify exceptional engagement, passion, and support within the Experience League and Marketo Engage communities.   These exceptional individuals have showcased an unparalleled level of dedication and investment in their respective communities. Their commitment extends beyond expectations, actively contributing to support initiatives, drive community engagement, lead by example, and provide valuable feedback that significantly enhances our products and communities. Their remarkable efforts truly distinguish them as the best in class.   The Marketing Nation's 2023 Community Member of the Year is... Darshil Shah!   Please join me in congratulating @darshil_shah1 on this well-deserved accomplishment.  

Is it possible to remove line breaks from within a Text field using a Flow step?We are using a Text field in a webhook call, and getting a BadRequest error when the field has line breaks and does not adhere to JSON string format.

Hi All, we're facing a very weird and inconsistent behaviour with Marketo hidden fields in regards of capturing the data. Issue started few months back, when we implemented capturing the UTM values as cookies on our website. We created hidden fields in Marketo to track those cookie values and store in Marketo. It was working with a hit or miss. Then we reached out to Marketo and they said, your UTM cookies set after the user cookie consent and till the time marketo form is already loaded and that's why it's not capturing the cookie values in these kind of cases. To overcome this issue, now I check if user has accepted the cookie consent or not, as  soon as consent is accepted, I am firing a event on site, which then loads the marketo form using Form API addHiddenFields method and already populating the hidden fields values by code itself like this:form.addHiddenFields(utmValues)If user doesn't accept the cookie consent, I am loading the marketo form without tha

A customer of ours recently bought another company, and needs to migrate data from that company's Marketo org to another one. They're hopeful that they'll be able to migrate activity data and pointed me to this blog post from the Marketo Consulting team: https://nation.marketo.com/t5/employee-blogs/marketo-to-marketo-migrations-scripting/ba-p/330616I'm not able to find a REST API endpoint that would create standard activities (like Fill Out Form, Send Email, etc.). I can think of many reasons why it would be a mistake for Marketo to even try to make such an endpoint available.I suspect that consulting offering inserts custom activity types, which would not qualify for standard smart list filters like "Filled Out Form", "Clicked Link in Email", etc. So useful data to bring in but not as easy to leverage in their operations as they might hope. Is someone from Marketo able to verify this?