Adobe Marketo Engage

Hello,Even though I've successfully configured my mobile app in the Marketo Admin > Mobile Apps & Devices area and verified push configuration, I am unable to add a new test device, under Test Devices. The URL or QR will successfully open the deep link in the app to add the device, but then it gives the  "The URL does not match this application." error.Through trial and error, I've determined this is because the initializeSDK method is not initializing. I've discovered the SDK classes are logging errors with the tag "MKTO" and when checking the logs, I find the result of calling initializeSDK is "failed to initialize MarketoSDK 0.8.8 IOException"Unless this community has the SDK developers who can give possible causes of an IOException for this class, I think I've reached the end of the road with my attempt to integrate the Android SDK.  😖

Hello Marketo Support Team,I am experiencing an issue with initializing the MarketoSDK in my Android project. I have followed the configuration instructions provided in the Marketo React Native SDK Documentation but encountered the following error when running the project: Error Message: Failed to initialize MarketoSDK 0.8.12Exception Type: IOExceptionSteps Taken:Installed MarketoSDK version 0.8.12.Configured all parameters as outlined in the documentation.Verified that all necessary parameters are passed correctly.Additional Information:SDK Version: 0.8.12Platform: AndroidReact Native Version:0.73.6Logs: failed to initialize MarketoSDK 0.8.12 IOExceptionCould you please assist in diagnosing and resolving this issue? If additional information is needed or if there are specific troubleshooting steps I should follow, please let me know. 

Hello guys,I landed with a bunch of invalid emails and I was looking for the reason behind it.I found a multitude of these logs:Email sendEmail deliveredEmail bounced (main reason: 550 [internal] [oob] The recipient is invalid) This process marks the email as invalid even if the person actually received the email.  The solution could be just right behind the corner, but does it make sense? I mean, I can just run a simple batch campaign every day and validate the invalidated ones, but I'd like to understand if you have some contraindications.

Hi, I’m experiencing an issue with my Marketo instance. We’ve set up a lifecycle model with the following stages: Known, Engaged, MQL, SQL, and WON. However, we noticed that the 'Lead by Revenue Stage' report is missing in our Marketo instance.https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/reporting/revenue-cycle-analytics/revenue-cycle-models/report-on-your-revenue-modelAccording to the Marketo documentation, there should be an option for 'Lead by Revenue Stage,' but it is not appearing in our instance. Could someone please assist me with this issue?Thank you!

I've got some emails I send regularly that take a lot of time to set up. Simply put, each email is a list of 10 Headline/paragraph combos and each week, I have to copy and paste this text from a new spreadsheet into the headlines and paragraphs. What I would like to do is automate this process using tokens or something similar.Ideally, I'd like to take a CSV which contains the headlines and paragraphs, upload that to Marketo, and then have it autofill an email template that has a token for each headline and paragraph. I've been looking at the documentation on tokens and I can't find anything like what I'm describing. Does anybody know of a way to do something like what I'm describing here?

Just want to give other's visibility and a heads up on this issue.    We have a program that sets some program member custom fields (PMCF) which sync to campaign member custom fields. Generally, the sync is working fine. However, we are seeing an issue in this case: If the initial sync of a person fails (say there is a bad picklist value in a standard field) and then the issue gets fixed, when the person does finally sync to the SFDC campaign and becomes a member, the PMCF field values do not sync to the campaign member custom fields. The only way to get the PMCF fields to finally sync is if the value in the PCMF field changes.    @darshil_shah1 Was able to confirm this behavior. See: https://nation.marketo.com/t5/product-discussions/after-initial-sync-failure-program-member-data-not-syncing-to/m-p/333206#M188315   I submitted a case to Marketo. It was escalated to engineering but then I got a message back that this is expected behavior (confirme

is it possible to filter program name or id when exporting activities through api? either rest/v1/activities.json or bulk/v1/activities/export/create.json it's returning mixed activities for all campaigns

After failing to filter on a Salesforce Custom Object, which is two levels down from either Contact or Account in a Person Account Setup, I am wondering if the 2 levels-down rule for custom object access for Marketo does not apply to Salesforce Person Accounts. I tried all kinds of avenues to filter for records with the CO in Marketo, trying all kinds of lookup relationships in SFDC, as well as syncing the custom objects in all possible ways via contact and Account in the Marketo SFDC schema sync. The SFDC setup is: Person Account (Account + Contact) -> Junction CO -> CO(The Junction CO has 2 lookup relationships one to Account and one to Contact) So far in Marketo, nothing brings up records with a related CO in a smart list.(using "has CO"-Filter, or using "has Junction Object" filter with "with CO field" constraint)Marketo can "see" the CO records (it shows corresponding SFDC & Marketo rows in the schema details of the CO)Also, Marketo is showing records in s

Hey guys, it's me again with another topic related to Marketo's wonderful E-Mail Design capabilities 😄  This time I have a question about fallback buttons in Outlook – a frustrating topic I guess but maybe some of you can give us useful tips and hints (apologies if there already are discussions regarding this topic – I couldn't really find relevant discussions which weren't from years ago or had a real 'solution' to this).  I know that there is more than 1 possible way of handling buttons in Outlook. Since we are using Stripo to design our Emails, we make use of their "outlook-button-functionality" (which basically is the VML solution from what I know).  Our CTAs consist of 2 variable parts users can fill out within the Marketo Editor – that's the CTA ButtonText and the CTA ButtonLink. We use this solution instead of the "mktoText" Fields as the changes have to be made in both variants of our button - outlook and all the other clients – and if

We are getting leads sent over from a third party vendor, I would like to put them on "marketing hold" if they are new to our database? Is there a way to determine this using filters? There doesn't seem to be a if "person is created today" option.

When cloning a campaign, has anyone experienced the issue of contacts being incorrectly added to the engagement from the issue that was cloned? This appears to have occurred in a recent campaign of ours that uses a Salesforce integration to create engagement lists. 

Hi All,Can anyone suggest or guide us to set up the "Deliverability Tool domain"? Now, whenever we click on "Deliverability" below screen is occurs. we need to setup a domain here, but don't know how to do it.  

TLDR: Seeking advice on how to structure our association's retention email campaigns. I work at an association management organization with recurring annual membership retention programs (on a yearly cycle) and recurring certification programs (on a three year cycle). Up until now, we were working with dozens of custom objects from an older data management system. We're currently transitioning to Salesforce, so will soon have the Marketo/Salesforce integration open with more reliable/consistently updated data.  Right now we have default programs using filters to run daily batch campaigns based on the expiration date for the specific membership or certification. These daily batched run daily at ~2am and send around 9am to those who qualify.  Here is an example of our current approach using the expiration date in a filter constraint on the day of expiration: How do you structure your retention campaigns knowing your data will be more reliable going forw

Hi, We're using Marketo Measure but am hoping we can make it work harder for us as we look for full multi-touch attribution across teams. Has anyone else successfully done this that wouldn't mind a chat?

Hi all,After our developer edited our email template, all of the emails using that template are now giving me the "Cannot Load Email" error. When I preview the draft, it's as if I'm looking at all of the modules with sample text and images instead of seeing the email that was previously designed. In my experience, changes to modules didn't break the email. Does anyone know what might be happening here and if there's a fix?Thanks!

Did you get a chance to catch the Marketo Engage Skill Exchange this year? Be sure to check out the keynote from Sr. Director of Product Management, Raj Patel. In this 10-minute clip, Raj covers some major topics including:   Product roadmap and 3 roadmap themes AI with core systems and tools New email designer & Adobe Experience Manager Assets Connector Interactive Webinar improvements And many more!     If you're interested in learning more about the Marketo sessions at Skill Exchange, don't forget to check out @ishita_chawra's key takeaways and learnings blog for the Growth Track.   If you have any questions or comments, feel free to let us know down below!

Adobe Marketo Engage Champion and Community Advisor @Darshil_Shah1 has a recurring series on LinkedIn where he highlights unique Adobe Marketo Engage tips that may help you with your programs. Check out a recent tip below on the CC/BCC feature! 💡 Adobe Marketo Tip of the Day 💡 A few years back, Marketo introduced the Email CC feature that allows users to include CC recipients in emails. Marketo can also enable the Email BCC feature for users upon request to the support team.Email CC/BCC feature is excellent for small one-off campaigns if you'd like to keep your internal team/LDRs/Sales Owners in the loop and informed about the communication sent to people from Marketo, but it sure comes with its own caveats, including -1. All the email activities by recipients in the CC/BCC would be logged under the activity log of the email’s main recipient. This could easily skew email performance reports and can trigger off campaign flows listening for email engagements even though t

Our pipeline development team often uses MSI to send emails to larger groups of contacts (between 25-100) for specific 'campaigns' they are running. For example, they may send a webcast invite to 40 of their contacts, or one of our premier pieces of content to a group of 100 clients.  I've created a template for each pipeline development rep that allows for customized signatures, and they have no issue actually sending these emails. However, getting any reporting on opens/clicks is an issue. I can get the reporting on the actual email, but because there is no way to tell what message was sent. So in the example above, I can get them metrics on on all 140 emails sent, but I can't break it down by the webcast or content.  Has anyone been able to provide better tracking on sales insight emails? I'm trying to increase adoption of this tool for a lot of good reasons, but unless they can see the results of their efforts - at the 'campaign' level, some would rather just us

Has anyone installed their dynamic chat instance on their staging environment? We want to test it before placing it on our live site, but nothing happens when we tried to install it on our staging environment. It's a different domain from our live site, so i'm wondering if there's something that needs to be done before we add in the JavaScript snippet to our staging environment.

Hello all,I was wondering if anyone had any experience using first or last name for dedupe rules.Here is the use case we are trying to solve for:Our Marketo database is updated whenever someone places an ecommerce order in case they have updated contact info. We discovered some of our customers use a generic/shared email address (ex. info@company.com) which means their contact info gets completely overwritten each time they place an order.If we use first or last name as another dedupe field, it could result in each different person using the shared email address to have their own contact in Marketo, which would help us with connecting to the right contact in SFDC (which is tied to our ERP/order system). Has anyone else had this problem and how did you solve (or mostly solve) it? Thanks,Justin