Adobe Marketo Engage

顧客のステータスがRegistration errorになり、この顧客に対してのアプローチが何も出来ないのですが、どうやって直したら良いかと、そもそもこのエラーはなぜ起きるのかを知りたいです。連携っぽいエラーで、実際にZOOMにエラーが起きていたので、ここから直したのですが、顧客のステータスは再読み込みでも戻らず。ステータス変更しようとしても変更できないので困っています。 以下のページを元に、連携のエラーのみは解消されました。https://nation.marketo.com/t5/knowledgebase/registration-error-status-for-gotowebinar/ta-p/253487 よろしくお願いします。

Hi All,  I am trying to use a currency value from a custom object as a token in an email and can't seem to figure out the right Velocity Scripting to have it format correctly. I want the value to appear in the email formatted as $123.45. Can anyone let me know what adjustments I should make to the script?  #*${dSServiceEventDetails_PROD_cList.get(0).sVCTotalAmount}*# #*${dSServiceEventDetails_PROD_cList.get(0).sVCROClosedDate}*# #set($sortedList = $sorter.sort($dSServiceEventDetails_PROD_cList, "sVCROClosedDate:desc")) #if(!$sortedList.isEmpty()) #set($mostRecentEvent = $sortedList.get(0)) #set($mostRecentTotalAmount = $mostRecentEvent.get("sVCTotalAmount")) $mostRecentTotalAmount #else Call our sales team for your offer! #end Thanks for your help!  Marc

Hello there,   I'm reaching out with an important update regarding the Marketo Engage Career Connect job board. After careful consideration, we've made the difficult decision to discontinue this service, effective Tuesday, March 20th. We understand that this news may impact many of you who have relied on this resource for career opportunities.   First and foremost, I want to express our deepest gratitude to everyone who has used Career Connect to advance their Marketo-driven careers. Your engagement and trust in this platform have been invaluable, and we're truly appreciative that it has been an important career resource for many of you. As we move forward with this transition:   We will be contacting all users with Career Connect accounts, including both candidates and employer profiles. Following the shutdown, all associated Career Connect domains will redirect to the Marketo Community.   If you have any questions about the shutdown process or need assistan

Hello, San Antonio Marketo enthusiasts!   We have some exciting news to share with you! After a break, we are thrilled to announce the official restart of the San Antonio Marketo User Group. And not only are we restarting, but you’ll also get to meet two of the current Marketo Champions at the event!   Join Us for a Night of Networking and Knowledge!   We’re inviting all San Antonio Marketo users to come together for an evening of meet and greet, networking, and Q&A. Whether you’re a seasoned pro or just starting out, this event is for you. Bring all your questions, challenges, and ideas, and let’s tackle them together.   Event Details: Date: March 12, Wednesday Time: 6pm-8pm (CST) Location: Buffalo Wild Wings, 5860 De Zavala Rd, San Antonio, TX 78249 Enjoy Some Delicious Wings!   To make the evening even more enjoyable, we’ll be serving up some delicious wings and refreshments. It’s the perfect setting to relax, connect with fellow Marketo user

Hello fellow experts, I am about to take my Adobe Marketo expert - business practitioner exam. I am wondering what type of Questions can be asked on below topics: Given a scenario, define the next stepIdentify the root cause of a problemDemonstrate/apply the correct configuration to Engagement ProgramsIdentify and apply the appropriate use of the PMCFPerform and analyze an A/B test strategyUse Webinar provider information in an event programIf anyone can share some light on these topics, it would be great to hear. I have already taken the practice test, just looking for some more information on this. marketo certified expert exam Questions 2024 ThanksFaizal

“We’re seeing duplicate GTM Data Layer updates for a single Marketo form fill,” read the trouble ticket. “Sometimes even 3 or 4 updates.”   My mind went to adding multiple onSuccess listeners. Sure enough, they had a setup like this: function gtmAfterSubmit(submittedValues){ dataLayer.push({ event: "marketoFormSubmit", form: submittedValues.formid }); }); MktoForms2.whenRendered(function(mktoForm){ mktoForm.onSuccess(gtmAfterSubmit); });   Spot the problem?   It’s the use of whenRendered, which fires every time form elements are injected by Visibility Rules. They had some VRs in place (Country ⮕ State dependency, business vs. personal fieldsets) so the form rendered more than once. Each render meant another gtmAfterSubmit() pushed onto the onSuccess stack. Once the form submitted successfully, they all ran.   The fix is to use whenReady. To be clear, whenRendered is key to a lot of custom form behaviors — we more often see people use whenReady whe

Hi community, We have a business issue with the Unsubscribed sync fields between Marketo and Salesforce. Since Marketo's unsubscribed field is synced/mapped to HasOptedOutOfEmail in Salesforce. If a prospect or customer unsubscribes from our marketing emails, the field will be set to TRUE on both platforms. This is stopping our Sales email cadences in Salesforce, so our sales reps have to manually force these sends one by one. Have any of you with a Marketo<>SalesForce integration and using SF sequences found a workaround for this? 

I'm trying to configure a way for contacts to update their email address when visiting a "manage preferences" form. When a known contact visits the form, their information will pre-fill. However, if the contact were to update their email address, a new record is created versus updating their existing record.  Perhaps I am completely overcomplicating this - Please let me know. I've added a section of rich text that says "Incorrect email address? Update it now." When it's clicked, the hidden field (self-service email address) would appear so the user can add a new email address. I would have an automation that would then change the data value of the primary email address field once the form is submitted.  I can't seem to find a solution to this, which is making me think I'm approaching this the wrong way. Any advice is appreciated, thank you!  

Curated by @zoe_forman & @ilona_buteneers    Introduction The Marketo platform is migrating to the Adobe Experience League platform, and with this comes an important change: the move to Adobe's Identity Management System (IMS). This migration will soon be coming to your Marketo instance. This move aims to streamline your experience and integrate Marketo more seamlessly with other Adobe products. This post will walk you through the key benefits, offer tips for a smooth transition, and explain the migration process.   Why Migrate to IMS? The migration to IMS offers several key benefits: Unified User Management: Manage your Marketo Engage subscriptions and users within the Adobe Admin Console, alongside your other Adobe products. Easy Switching Between Organisations: Seamlessly switch between different organisations. Single Adobe Identity: Sign in with one Adobe ID across all Adobe products and the Marketo community. Centralised Support: Access support,

Managing multiple email addresses within Marketo can be tricky, but it's a common challenge in many marketing automation strategies. Often, prospects or customers have alternate email addresses for different purposes (e.g., work and personal emails), and managing them accurately is essential to creating meaningful and personalized marketing experiences.   However, challenges arise when replacing the Primary Email Address with alternate emails, leading to record invalidation and unreliable reporting. To address these issues, we should develop a scalable solution to track, validate, and manage invalid email records efficiently. Common Challenges Invalid Lead Records: Marketo marks the entire lead record as invalid if any email hard bounces, making it difficult to pinpoint the exact cause. Lack of Email Tracking: No visibility into which specific email field caused the invalidation. Compromised Email Campaigns: Marketo’s standard email field is used when executing targeted camp

Hello, I am trying to increase the number of clients who are opted in to receive email communications from us (it is very low right now). I was wondering what people have done using Marketo to increase their opt ins. I'm wondering if there is a way to only prompt people who are not currently opted in to receiving our emails because I don't want to risk those who are opted in from opting out. One idea I had was to have a radial button appear on our form if the person is currently opted out prompting them to opt in so they don't miss product release updates.  Any ideas, strategies that have worked for you, or success stories you would be willing to share would be appreciated. Thanks in advance!

Friday Question # 3 (and I promise I'm done, I think 😋).   There have been rumblings of our CMO wanting to "get rid of Leads" and use Contact records for everything (something about wanting everything as the same entity for better lifecycle management/understanding/reporting - I'm not entirely sure of the rationale as it's not been described clearly).   I assumed that Marketo cannot create Contacts because of the necessity to connect it to an Account upon creation (and because I've always been under the impression that Leads are generally marketing-owned so MAPs follow that assumption) - however, I was wrong!   I though that one can sync a record from Marketo to MS Dynamics and choose to do so as a Lead or Contact only for people that already exist in the Marketo database and if Microsoft Type = Empty. I'm not sure why I never thought to revisit our Sync to Dynamics smart campaign, because it syncs them as a Lead and assigns them to our generic Marketin

Has anyone tried to use a background image? I can't seem to get it to work.

I've tried using Marketo Career Connect to post a gig at my company for a Marketo Operations Consultant, but haven't yet received job posting access.  I've reached out twice in the past 2 or 3 weeks, but nothing so far.   Is there another space in the Marketo community forums where I can post our Request for Proposal (RFP) for this?   Thank you!Megan

I am using one of the built in templates in Marketo for email design.When I test, Outlook hides the bottom border of the button design.How can I make it bulletproof for Outlook? <td style="border-collapse: collapse; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; -moz-border-radius: 3px; -webkit-border-radius: 3px; border-radius: 3px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;" align="left" bgcolor="${photoRButtonBackgroundColor}"><a class="primary-font button" href="${photoRLink}" target="_blank" style="border-left-style: solid;font-size: 14px;text-decoration: none;padding-top: 0.8em;padding-bottom: 0.8em;padding-left: 1.3em;padding-right: 1.3em;border-top-width:${photoRBorderSize};border-right-width:${photoRBorderSize};border-bottom-width:${photoRBorderSize};border-left-width:${photoRBorderSize};border-top-style: solid;border-right-style: solid;border-bottom-style: solid;color: #002f87

Happy Friday, Community!   It's been a while since I've asked a Friday question and today I have a few (will separate by post).    I never realized that my instance could use/had access to RCM and Success Path Analyzer (I checked it out thanks to the awesome Marketo & Mochas: 5 Marketo Features to Know in 2025 webinar), so I set up a revenue model this week and approved it for use with the analytics report.   Yesterday, I adjusted the reporting time frame in the Success Path Analyzer to "This Year" (I think it defaulted to All Time) and it's been "loading" ever since, whether I hit "refresh analyzer" from the setup tab or simply wait on the report page itself. With that in mind, I have two questions:   Is it normal for the analyzer to take so long to load? This is the first time using it so I thought it might take longer to run the first time, but this seems a little excessive given that I'm only running it for this year I have trigger campaigns

I have a Salesforce Custom object that holds data that I need to use in my segments. It doesn't appear that the "Has Object" filter is available for use in segments.  As a work around, I'm planning on setting up individual smart lists for the records that have each data value that I need, and then creating custom fields that will be updated based on who is in each of the smart list. Since there is also no "Was Changed" trigger for Salesforce Custom Objects, these will need to be run everynight instead of real-time.Once the data is in the custom field, then I can use that in the segments.  This seems like a really long walk to get to something that should be simple, so I just wanted to see if anyone had found a better way to do this. 

We have used emojis in the body of emails before, but today I am trying to add them and it is deleting them upon saving and sending. I am putting the code into the email like this: 🚗 and it shows in the preview, then when I send or save it disappears.   Also if I add it to the beginning of a string of text, Marketo deletes the block. Is this a bug?

Hello, I am trying to use the "Forward to a friend" function on an email.This email is using segmentation to update the translation depending on the country of the receiver.So to sum up I got one email and 20 versions managed by segmentation. When I am using the "F2F" function, the box open is in English (it could be good to customize it in different language) and the email that will be sent to the "friend" will be the default version of my email. Question 1: Is there a way that the F2F is able to send the version of the email in the language of the person who want to transfer it?If the guy received it in German, the F2F version should be sent in German.Question 2: How can we translate also the titles of the F2F popup? I found the blog from Sandford Whiteman with a customization solution. But I would need to make it dynamic.Thanks for your help. 

Question if I use Import List to update existing customers it seems that I cannot use the Marketo ID to update fields of the customers.I can only use the email address to update unique customers. However certain customers are imported without an email address so how can I use the Marketo ID to update the customer fields?

I am trying to figure out if there's an easy way to get inbox placement tool set up for every send in Marketo without having to make a seed list every time. What is the best way to use this tool?

Hello, We want to pre-fill boolean fields in a form and display them as radio buttons on a landing page. However, despite enabling "Form Pre-Fill" at the admin: landing page level and setting the specific field to "Pre-Fill: Enabled" in the form, the radio buttons are not being pre-checked with the stored values.Below is our test scenario: A boolean field (e.g., Subscribe_Newsletter) is set up as radio buttons. The radio button options are: Option 1: Display Value: "Agree", Stored Value: "true" Option 2: Display Value: "Disagree", Stored Value: "false" If the value of Subscribe_Newsletter is already stored as true in the Marketo database, we expect the "Agree" radio button to be pre-checked when the form loads. Is there a way to achieve this? We also tried adding a script to handle this, but it still doesn't work. I’ve read that boolean fields might not support Pre-Fill—could that be the issue?     Any guidance would be greatly appreciated.   This post was edited b