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JamieObex
Level 2
April 9, 2025
Question

Unsubscribe landing page can't be reached

  • April 9, 2025
  • 1 reply
  • 585 views

Hi all,

 

Bit stuck here - a customer emailed this morning to say our unsubscribe link is not working, so I checked the email sent and they were correct, our marketo unsubscribe landing page just lands on a can't be reached error.

Our IT manager has checked through the CNAME settings and everything is set up correctly.

We don't have many landing pages set up but it looks like it affects all of them - our subscribe page doesn't work either.

Any other ideas?
http://lp.obexglobal.com/UnsubscribePage.html


1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
April 9, 2025

Did you previously use this exact domain lp.obexglobal.com with another hosted app, or another Marketo instance?

J
JamieObexAuthor
Level 2
April 17, 2025

Hi 

Thanks for your reply.

Yes that is the domain we have always used and it worked, no changes, just stopped working.

SanfordWhiteman
SanfordWhiteman
Level 10
April 18, 2025

If you were using it for this same Marketo instance and it just stopped working, you need to open a Support case.

 

Marketo is responsible for ensuring CloudFlare listens for requests for your LP domain(s).

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