Adobe Journey Optimizer

Because of the high number of members we create journeys for, we cannot use the "Jump" custom action (moving someone from one journey to another). Could I instead try to do something similar where –at any given point in the journey– I could just add another segment qualification node and qualify a different segment of people? Would this work or would the journey just stop before the qualified profiles flowed into the second segment qualification node?  See the attached image to see how I would construct this journey in AJO.

Hello Community: I found this reporting setup in AJO configuration tab but couldn't find any documentation.What is the purpose of this option?ThanksAndrea 

Need API to redeem offers 

Maximize your mobile app’s potential with Adobe Journey Optimizer Use this thread to ask any questions related to the Experience League LIVE session titled, "Maximize your mobile app’s potential with Adobe Journey Optimizer" Recording URL:  Maximize your mobile app’s potential with Adobe Journey Optimizer  Event Description Learn the benefits of in-app messaging as a real-time engagement channel and how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Follow-up Community Q&A Coffee Break URL:  ☕[Adobe Journey Optimizer Community Q&A Coffee Break] May 31st, 8am PT: Ivan Mironchuk, Principal Product Manager, Peter Fransen, Principal Scientist, Jason Hickey, Principal Product Marketing Manager & Sandra Hausmann, Sr Product Marketing Engineer☕   Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Explore the future of Journey Optimizer with the web channel and content experimentation Use this thread to ask any questions related to the Experience League LIVE session titled, "Explore the future of Adobe Journey Optimizer with the web channel and content experimentation" Recording URL:  Explore the future of Adobe Journey Optimizer with the web channel and content experimentation  Event Description The new web channel enables marketers to build web campaigns with a WYSIWYG visual designer. In addition, Journey Optimizer now allows you to experiment on content in any channel – email, web, push, in-app, sms, and more. Follow-up Community Q&A Coffee Break URL:  ☕Community Q&A Coffee Break, June 22nd with Adobe Journey Optimizer experts Robert Calangiu, Erik Wiener, Daniel Cristian Popescu & Alan Kirkham☕   Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

I'm trying to upload a zip file to the email designer inside AJO, everything gets uploaded but when I try to save I get this error. Is the maximum payload 2MB? Thanks

Explore the future of Journey Optimizer with the web channel and content experimentation Join us for our next Experience League LIVE event with Adobe Journey Optimizer experts - Robert Calangiu: Senior Product Manager, Erik Wiener: Director Platform Engineering and Daniel Cristian Popescu: Sr. Software Engineer. Recording URL:  Explore the future of Adobe Journey Optimizer with the web channel and content experimentation  Event Details The new web channel enables marketers to build web campaigns with a WYSIWYG visual designer. In addition, Journey Optimizer now allows you to experiment on content in any channel – email, web, push, in-app, sms, and more. Join our Adobe product experts to learn how you can use them today. Can't make it? Sign up anyway and we'll send you the recording afterward. We hope to see you there!   LIVE WEBINAR DATE: Wednesday, June 14th, 2023 LIVE WEBINAR TIME: 8 AM PT | 11 AM ET Adobe Presenters:Host, Sandra

Hi,I have some questions regarding AJO.The requirement is to send email and push notifications to customers every day at 4 pm, but before sending them, we need to check if the product is available by calling an external API.Is it feasible to initiate a journey in AJO through an API from an external third party? If yes, how can we accomplish that?Can we schedule a journey to run at a specific time daily, such as 4 pm?Additionally, is it possible to make an external API call from AJO? For example, only send the email if the products are back in stock." 

While using 'Segment Qualification' activity in journey, even after a profile getting qualified for segment, Journey is not getting triggered.Journey is in ‘Live’ state and we are ingesting data using HTTP API streaming ingestion.PFB details of the setup done.Segment details:Segment Name: IN CustomersCriteria: HomeAddress-->CountryCode eq "IN"   Journey DetailsJourney Name: POCsegmentqualification   We are able to see data in segment   

When authoring web experiences, if you add content coming from the Adobe Experience Manager Assets Essentials library, you must set up the subdomain that will be used to publish this content.   To help you with subdomain configuration, a detailed documentation has been added to describe how to set up the subdomain that will be used to publish content coming from the Adobe Experience Manager Assets Essentials in your web experiences. Read here to know more: Configure web subdomains   Please feel free to use the below comment section for any questions and/or feedback related to accessibility features in Journey Optimizer.

Hi There,Do you know if we can build a sub landing page using a "Saved Template". I'm trying to create sub page in a landing page using saved template, but when you to design template page, there is nothing appear under Saved templates. Creating Landing page --> Saved Templates appearing (image attached)Creating Sub page within landing page --> Saved templates NOT appearing (Image attached) Has anyone created sub page using existing templates ?TIAMihili 

The next stop on the Adobe Insider Tour is in Atlanta on June 14!   Join us for the morning, afternoon, or for the full-day experience as you expand your skills through interactive sessions, meet other experts, and learn more about how you can transform and reimagine your entire customer journey. This is an experience you do not want to miss.   As space is limited for this event, make sure to register today.

Hi all, need your help with the following question. In AJO, we have created two environments: Production and DEV (staging). We have already created some segments in production environment but we want to move then to the staging environment (DEV). How can I achieve this? Thanks in advance, Blanca

May 2023 Release Notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Content Experimentation in campaigns: Adobe Journey Optimizer now supports experiments in campaigns. Experiments are randomized trials, which in the context of online testing, means that you expose some randomly selected users to a given variation of a message, and another randomly selected set of users to some other variation or treatment. After exposure, you can then measure the outcome metrics you are interested in, such as opens of emails, subscriptions, or purchases. Create and use fragments in your email content: You can now author, use, and manage fragments to quickly assemble your emails and content templates. A fragment is a prebuilt reusable component that can be referenced in multiple emails across Journey Optimizer campaigns and journeys for an improved and accelerated design process. Use Tags in your c

Maximize your mobile app's potential with Adobe Journey Optimizer Join us for our next Experience League LIVE event with Adobe Journey Optimizer experts - Chetan Prasad, Group Product Manager at Adobe, and Peter Fransen, Principal Scientist and I will be discussing the benefits of in-app messaging as a real-time engagement channel. They will also show us how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Recording URL:  Maximize your mobile app's potential with Adobe Journey Optimizer  Event Details Learn the benefits of in-app messaging as a real-time engagement channel and how to configure and author personalized mobile app experiences in Adobe Journey Optimizer. Can't make it? Sign up anyway and we'll send you the recording afterward. We hope to see you there!   LIVE WEBINAR DATE: Wednesday, May 24th LIVE WEBINAR TIME: 8.30 AM PT Adobe Presenters:H

Sorry, I am just getting started with AJO and have a very basic question. If I create a Journey and have Email as the 'Action' - how do I incorporate an Offer into this email? Say for example the use case is - Loyalty members who visit the Seasonal Sale page should get a 20% off coupon in the email. I understand the Journey and Offer Management modules individually, just trying to understand how they intersect.  Thanks

Could i integrate content from non-Adobe system on Adobe Journey Optimizer or Customer Journey orchestration application?  

Hi Team,I was trying to create email content templates in AJO.While creation, on image upload part there are 2 options to upload our custom images.1. Via local image upload2. Assets from AEMFor both option we are getting error : "Error 403: ForbiddenEither your organization is not currently entitled for Adobe Experience Manager Assets Essentials, or you have no accessible folders." 1. Is it mandatory to have AEM assets essentials access for local image upload?2. In which way we can use local/custom created images in emails?Error SnapshotsUsing Import option Using Browse from AssetsThanks

Does anyone successfully implement push and in-app (beta) messaging? I am trying to use Firebase for android and iOS and checking if anyone created any custom action for a similar use case as the configurations are different for APN and Firebase as per Adobe doc.   Thanks!

Hello,   I've a question regarding Object Copy API  I understand that with /exim/snapshots/copy I can copy objects from one sandbox to another. This works fine. But how can I "dump" an object to a local JSON file? I tried with /exim/snapshots/export but I only get some "correlationId". How can I download my stuff (e.g. a Journey in JSON format) based on this "correlationId"?   Thank you!        

April 2023 release notes Check out what's new, and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilities Web channel (General Availability): Adobe Journey Optimizer is expanding its cross-channel capabilities by adding support for web channel. You can now author, change, and preview web experiences as any other channel, through a smart and intuitive visual interface to personalize your end-users experience.  Mobile onboarding quick start workflow (beta): The new mobile onboarding quick start workflow is now available. Use this new product feature to rapidly configure the Mobile SDK to start collecting and validating mobile event data, and send mobile push notifications with Adobe Journey Optimizer.    Please find the details around the new capabilities and improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below

Hi Community Team, How Typology and Typology Rules are maintained in AJO? At the moment i can see only one rule i.e Frequency rule which is used to set capping, what about other rules like Filtering, Capacity & Control that Adobe campaign has?  

Hi Expert, I have couple of queries related to AJO SMS integration,1.Is AJO supports only Since and Twilio OOTB? Can we use other SMS providers to integrate with AJO. If Yes, How can we do that?2. How inbound SMS and URL shortenings works in AJO in case of other SMS provider like Turnpike from Link Mobility? link: https://linkmobility.com/news/link-mobility-and-adobe-team-up-to-transform-digital-marketing-landscape Thanks in advance 

Im curious if anyone has a use case for setting up and managing a preference center in AJO. I have a client who has multiple email preferences (newsletter, events, products, education) as well as a global opt out option. I created a journey in AJO to send an initial email to allow users to update their preferences, and using a condition, send them a follow up email confirming their preferences. The issue im seeing is when I reference the segment for the subscription list. The segment created by the subscription list is batch evaluation, which means a wait step of 1 day is needed in the journey in order for the evaluation to complete. Every time I test the journey flow, the follow email step is never reached. If anyone has any best practices for creating and managing a preference center in AJO, that would be super helpful!

We are trying to find the right Json where check the date occurs less or greater then xx days after today. please find the below sample. Birthdate has the year init. Do we have any other option to crack this? {%#if profile.person.birthDate occurs <=30 days after today%} {"content_id":"sample": "{{profile.person.name.firstName}}"} {%/if%}