Sending a custom Action and getting the following Actions failed for "http" and "timed out" | Community
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wen26
June 29, 2023
Question

Sending a custom Action and getting the following Actions failed for "http" and "timed out"

  • June 29, 2023
  • 3 replies
  • 1215 views

We have configured the custom action with basic authentication, to send SMS using third-party tools, but when we use them in Journey, we get an HTTP error and Timed Out.
As the following image shows:

 


what could be the reason?

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3 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
June 29, 2023

@wen26, were any requests you made through custom action succeeded or all of them failed? Do you see requests reaching third-party SMS systems?

Thanks, Sathees
Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
July 3, 2023

Hello @wen26 

 

Could you please share more details on the error codes? Also, does your endpoint require any kind of IP address whitelisting?

Manoj  | https://themartech.pro
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
July 24, 2023

Hi @wen26,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa
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