Can Phone or Email Messages Be Repeated in a Single Journey? | Community
Skip to main content
J
JohnnyLiao
Level 2
July 13, 2023
Solved

Can Phone or Email Messages Be Repeated in a Single Journey?

  • July 13, 2023
  • 2 replies
  • 1281 views

Is it possible to send messages to the same email address or phone number multiple times within the same journey?

Does Adobe Journey Optimizer filter out these duplicates?"

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by adobechat

@johnnyliao 

 

Yes, AJO filters duplicates - You can set up the cap value to 10, 5, etc. this means you can send the same email multiple emails.

But, use it with caution as you could damage your IP reputation with frequent emails, so depending on use case it can be used with care. 

 

Full link: https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?lang=en#:~:text=Message%20frequency%20rules,profiles%20from%20messages%20and%20actions. 

 

Thanks

Madhan

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 13, 2023

@johnnyliao, Yes you can send multiple messages. It all depends on the capping rule. Take a look at the documentation below,

https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?lang=en

Thanks, Sathees
J
JohnnyLiaoAuthor
Level 2
July 13, 2023

Based on the information provided, I still couldn't find any relevant data.

If there are three entries in the jounery and two of them have the same email address, how many times will the jounery send emails? Three times or two times? Will someone receive two identical emails?"

adobechat
adobechatAccepted solution
Level 5
July 13, 2023

@johnnyliao 

 

Yes, AJO filters duplicates - You can set up the cap value to 10, 5, etc. this means you can send the same email multiple emails.

But, use it with caution as you could damage your IP reputation with frequent emails, so depending on use case it can be used with care. 

 

Full link: https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?lang=en#:~:text=Message%20frequency%20rules,profiles%20from%20messages%20and%20actions. 

 

Thanks

Madhan

Terms & ConditionsAccessibility statement

Loading footer...