Adobe Journey Optimizer

Hi,  I am working on a use case, where we want to send the message to customer with the channel, they are most engaged with.  So based on their interaction with the brand, if customers interact (says opens) the email more than SMS or Push, they send them Email, if they interact with SMS then send SMS, if they interact more with Push, then send them Push message.Do we have anything inbuilt in the tool (like send time optimization)? or what would be the best way to do that. ThanksPreeti

How to see know issues of Adobe journey optimizer? For example, below link is one of the AJO known issue. Is there any documentation link available to access all AJO knows issues/kbarticles? https://experienceleague.adobe.com/docs/experience-cloud-kcs/kbarticles/KA-21210.html?lang=en

Dear, I would like to use an event field from event X in event Y (it concerns a language field).These events are linked because they carry the same order uid, so I would like to cross reference based on this order uid and then see the language value from the first event. I have tried the following:containIgnoreCase(#{ExperiencePlatform.ExperienceEventFieldGroup.experienceevent.at(0)._"companyName"."OrderObject"."Languagefield"}, "nl") This did not give the desired result. My first thought would be that order uid is not in there so the two events are not linked in that.Could someone help me towards the right field or syntax? Many thanks.Rob

Hi, I want to create an Audience rule (in rule builder) based on when a customer enters an Audience. In e.g. Offers I can use segmentMembership --> last qualification time  How can I make the same selection in Audience rule bilder, is it possible, if yes how? Many thanks in advance!

what is the differnece between Segment Creation and RULES in Decision Management 

Hi,  Do we have a form capability in AJO similar to Marketo, so we want to be able to capture the customers details e.g., contact us forms or register for an event etc.? ThanksPreeti

Is it possible to use and implement AJO´s SDK to enable push messages through apps developed in Flutter?

Hi All,I'm currently exploring the capabilities of Adobe Journey Optimizer and its integration with push delivery. I'm curious to know more about the push delivery send time and the guardrails associated with it. Can anyone please provide insights into how Adobe Journey Optimizer determines the optimal push delivery send time considering ideal behavior from FCM/APNS? Could you also provide any information on  throttling limits associated with Push Deliveries in AJO.

We have a journey with streaming audience and are using a condition split for control group (90:10), however not sure what will happen when the counts are as low as 1. Will the journey send 1by 1 to target until the 10th person will go as control group ?  Is there any best way to build the control group?

Hello, We are looking for way to render to more than one offer in a given placement. Considering the scenario, a placement has a decision scope with an collection that has 6 offers in it. A profile is qualified for 3 offers out of 6 and we want to display all the 3 of them in the placement. Is there a viable solution for this? Thanks in advance.

Experience League LIVE: API-triggered messaging in Adobe Journey Optimizer Recording URL:  API-triggered messaging in Adobe Journey Optimizer  Event Details With API-triggered campaigns, businesses can set a campaign and use it multiple times to deliver personalized messages with real-time contextual information by triggering via REST API.Join our Adobe product experts to learn how you can execute transactional and marketing use cases with API-triggered messaging capabilities in AJO.   LIVE WEBINAR DATE: Wednesday, August 23rd LIVE WEBINAR TIME: 8 AM PT | 11 AM ET Adobe Presenters:Host, Sandra Hausmann: Sr. Technical Marketing EngineerSiddharth Jain: Principal Product ManagerNikhil Sharma: Manager Software DevelopmentChetan Prasad: Group Product Manager

Use this thread to ask any questions related to the Experience League LIVE session titled, "Push notifications with Adobe Journey Optimizer." Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Hi All,When I am trying to add a tracking URL in my SMS content and switch the journey to Test Mode I am getting below error.  SMS Content FYR Note: I am able to switch the journey to Test Mode and send sms successfully without tracking url. ThanksSankar

What is the maximum capacity of the asset repository and the maximum size of a picture? and is it feasible if two million people can click to open the image at the same time?

Hi,   We get some events triggered at 4 am at night and we want to wait until the next day at 9 am until we send the e-mails.  I saw that I could use the expression field for that, but I have no idea how to code it. I also couldn't really find it in the documentation.  So I basically want what is already an example in the picture,  but instead of wait till the end of the day, I want to wait till the next morning. How can I do that?    Thank you!   

In the Email Report, under Email - Tracking Statistics, it is showing 2 actions with the same email name but the other doesn't have an execution time. What is the difference between the two? Does it affect the reporting?  Thank you in advance!

This relates to the use of Offer Decisioning (OD) within AJO. Should a marketer have all possible offers eligible for a placement defined within one decision scope? Or can it be split between multiple decision scopes? And related to the above question: If OD does allow multiple decision scopes for a placement, does the OD Edge API support just placement in the getOffer call? And OD would determine the best offer to return among all the multiple decision scopes that a marketer has defined?

Hello,  I'd like to add an "one-click opt-out link" to my Email message at subscription level.Where/how can I associate the subscription list to my message? Documentation [1] says the following, which suggests it's possible somehow: Subscription: The opt-out applies to future messages associated with a specific subscription list. This option can only be selected if the current message is associated with a subscription list. [1] https://experienceleague.adobe.com/docs/journey-optimizer/using/email/email-opt-out.html?lang=en#one-click-opt-out

Hi all, hope you are doing well Can someone explain to me what is wrong with this subdomain? Thank you very much.     Regards. 

Hi Community, We are working on a POC, where we try to read the Adobe Analytics data while abandoning a cart, But unable to read the values in email content while performing an action on the website. We had created an Event and reading that Event in a Journey and from that Journey we are passing some Contextual(eVar) values into Email content but those Contextual(eVar) values are not coming. We had followed this documentation Link  which requires configuration through AEP web SDK, but our client is not using web SDK, we are reading the Adobe Analytics data into AEP. Please note that when we try to Hit that event through POSTMAN we are able to receive the journey message and Journey report also gets generated, but for real case scenario it is not happening. Kindly Provide any suggestion/solutions if you had faced similar kind of scenario

Hi Team,   Can you please help me to subscribe profile by default to particular service while inserting data from Mailchimp?   It is urgent. Request all to please reply to ASAP.   Thanks, Saurabh    

Followed the walkthrough setup of app surfaces, data streams and extension installs for Mobile SDK with AJO service here, but unable to get the push notification to work.  Through the process you identify the app with a specific appId and connect via assurance to their validation checker, and at this step I add the appId to the iOS build, I connect it live to assurance and their validation checker and all data coming in from the physical phone comes up as expected - it shows the device token being used on the validation checker and says it's valid, shows the ECID that I'm able to verify on the device logs, but when I attempt to a push notification it states that it can't via Apple Notification Service to my device because of a bad device token.  Any insight here would be greatly appreciated - all of the rest of the steps and infrastructure seem to be aligned as expected.

We have configured the custom action with basic authentication, to send SMS using third-party tools, but when we use them in Journey, we get an HTTP error and Timed Out.As the following image shows: what could be the reason?

Hola,  I am working on a use-case where we need to check the actual day inside the journey canvas,For ex, Whether the day is Monday,Tuesday, etc As for as I have checked, I can't see this functionality within AJO but is there any functionality for this check ?Any suggestions are welcomed ! Gracias!

July 2023 release notes Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   Audience composition You can now create composition workflows to combine existing Adobe Experience Platform audiences into a visual canvas and leverage various activities (split, enrich...) to create new audiences. Newly created audiences are saved back into Adobe Experience Platform along with existing audiences and can be leveraged in Journey Optimizer campaigns to target customers.   Please find the details around the improvements included in this release here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.