Adobe Journey Optimizer

Hi Journey Optimizer Community, We are out with the 7th edition of the Adobe Journey Optimizer Community Lens. Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing highlights from March to May 2024, including, Journey Optimizer product releases, new course content for product enthusiasts, recordings from live session and coffee break chats, best practices from Adobe experts and Community Advisors, and a lot more!   Adobe Journey Optimizer Community Lens 🚀🚀LATEST RELEASES Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: [Release Update] Adobe Journey Optimizer March 2024 Release [Release Update] Adobe Journey Optimizer April 2024 Release [Release Update] Adobe Journey Optimizer May 2024 Release   ️EVENTS AND OPPORTUNITIES&#128467

Hi Community, Here's sharing with you an excellent video on how to set up abandoned cart campaigns. This video offers some fantastic tips and strategies to enhance your campaigns and recover lost sales, and can help you improve your abandoned cart campaigns.    What we would love to know from you -  Current Setup: How are you currently setting up your abandoned cart campaigns? What tools and strategies are you using? Video Insights: After watching this video, what new ideas or strategies do you plan to implement to improve your abandoned cart campaigns? Success Stories: Have you had any success stories with your abandoned cart campaigns that you'd like to share? What worked well for you? Let's use this discussion thread to share our experiences, learn from each other, and find new ways to optimize our campaigns! Looking forward to hearing from you all!

If you're looking to make a shift in your career, or you're a student trying to discover your future career, this panel-styled webinar is for you! Come learn how to break into Adobe Digital Experience, see what type of roles are open in this field and ask questions live to experts in Adobe Journey Optimizer.  

 Every few years, the industry undergoes a technological evolution that affects products and the foundational operations of each company's ecosystem. In recent years, Adobe has been at the forefront, particularly with innovations such as the Adobe Experience Platform and apps like Adobe Journey Optimizer which help you reach your customer with the right message at the right time.Every customer inevitably faces the need to migrate to new technology or face obsolescence, as competitors will eagerly adopt anything that provides an advantage. Therefore, when considering this migration journey, the following guidelines, drawn from my years of experience, have proven immensely helpful.Test Drive Before You Buy:While everyone is attracted to the allure of a shiny new toy, it's essential to ensure that it fits seamlessly into your existing ecosystem and effectively addresses your pain points. Often, customers only discover this alignment during the nitty-gritty of implementation. Therefor

IntroductionIn today’s fiercely competitive digital marketing landscape, delivering hyper-personalized and engaging customer experiences is the key to retaining customers, driving business growth, and creating brand loyalty. Adobe Journey Optimizer (AJO) has been an indispensable tool for marketers looking to create and manage customer journeys based on individual behavior and preferences. However, as businesses scale their marketing efforts, the need for more sophisticated personalization techniques becomes a must-have. Enter large language models (LLMs), such as OpenAI’s ChatGPT, which can generate human-like text responses tailored to specific inputs, enabling marketers to create truly contextually relevant and engaging customer interactions at scale. In this post, we will explore how to effortlessly integrate LLMs into Adobe Journey Optimizer for unparalleled hyper-personalization that sets your brand apart from the competition. Use Cases & Examples of Hyper-personalized Custom

New certification alert!The Adobe Journey Optimizer Business Practitioner Professional certification is now available! Read on to learn about the array of resources we’ve created to help you be successful in passing your exam. Practice test availableTaking the practice test will help you gauge your skill level. At the end of the test, you will receive a personalized report telling you where your strengths and weaknesses lie so that you can focus your attention where it’s needed. You will also be able to go back and review the questions you missed.Practice tests are available through the exam info page. Scroll down to Step 2: Prepare for your exam, under the list of study resources.You can also access all available practice tests at any time on the Exam Prep Portal:First, log in to the Adobe Credential Management System with your Adobe ID.Then, go to the Exam Prep Portal to find your practice test. New study resourcesFree, on-demand courses are also available to help you prepa

Hi everyone! Here is a list of all the Journey Optimizer sessions and labs scheduled for Adobe Summit 2024. Register now and start scheduling your sessions today: https://summit.adobe.com   Lab Title Schedule Speakers Build Personalized Mobile Moments with Adobe Journey Optimizer [L820]  Tuesday, Mar 26 | 1:30 PM - 3:00 PM PDT Don Huynh, Sr. Technical Marketing Engineer, Adobe Sandra Hausmann, Sr. Technical Marketing Manager, Adobe Adobe Journey Optimizer Decision Management for Next-Best Experiences [L821] Wednesday, Mar 27 | 1:30 PM - 3:00 PM PDT Ken Lam, Software Development Engineer, Adobe Brandon Poyfair, Manager, Product Management, Adobe Analyze Adobe Journey Optimizer Communications with Customer Journey Analytics [L121] Thursday, Mar 28 | 8:30 AM - 10:00 AM PDT Andy Powers, Principal Consultant, Adobe Paul Jones, Software Architect, Adobe  Unified Customer Profiles: Fr

Use this discussion thread to further the discussion regarding the new Code-Based Experience Channel in Adobe Journey Optimizer. If you missed the show, you can watch the recording: New Code-Based Experience Channel in Journey Optimizer . Join us for our next Community Q&A Coffee Break,  May 2nd with Adobe Journey Optimizer experts Robert Calangiu @robertcalangiu , Brent Kostak @bkostak and myself.  

Experience League LIVE: New Code-Based Experience Channel in Journey Optimizer Recording URL: New Code-Based Experience Channel in Journey Optimizer  Event Details Code-Based Experience Channel in Adobe Journey Optimizer unlocks tremendous opportunities and new use cases for brands growing their personalization and experimentation programs. This new channel enables teams to increase personalization control using HTML or JSON code-based actions with the ability to change granular aspects of native applications. Code-Based Experience Channel expands flexibility and performance for client-side, server-side, hybrid, and API-based implementations. In this Experience League Live episode, join product experts Robert Calangiu and Brent Kostak as we discuss new capabilities and use cases for Code-Based Experience Channel. Learn how developers, product managers, and marketers can compose and deliver static and dynamic content across web, mobile, TV-connected devices, kiosks, ATMs, and

 Introducing new Adobe Journey Optimizer Courses The Adobe Digital Experience Certification Program is thrilled to announce the beta launch of our new Adobe Journey Optimizer Courses via the Certification Learning Center. This initiative aims to support individuals in mastering Adobe Journey Optimizer and other Adobe digital experience applications. Whether you're new to Adobe Journey Optimizer or a professional aiming to enhance your expertise, our free, on-demand courses are tailored to meet your individual needs.  Free Foundation and Professional Courses Our new courses are designed to cater to different skill levels. Foundations-level courses provide introductions to Adobe applications and include product walk-throughs. Professional-level courses offer explanations of key concepts, hands-on demonstrations, and knowledge checks. Both levels help prepare you in your certification journey and broaden your skills and proficiency in these powerful tools. Look fo

In the ever-evolving landscape of digital marketing, email remains a cornerstone of communication between brands and customers. However, ensuring that emails reach their intended recipients can be challenging amidst stringent spam filters and evolving authentication protocols. One essential practice to optimize email deliverability is the strategic use of subdomain delegation and DMARC (Domain-based Message Authentication, Reporting, and Conformance) configurations. In this blog, I'll walk through the process of setting up email channel configurations through subdomain delegation, DMARC configurations, IP pool, and email channel surface creation, highlighting their importance and benefits.   Step 1: Educating the Client Before diving into the technical aspects, it's crucial to educate clients on the significance of subdomain delegation and DMARC configurations.   Full Subdomain delegation in Adobe Journey Optimizer (AJO) is like granting Adobe authorization to oversee a speci

Join us at Adobe Summit 2024 for the Coffee Break Q&A Live series, a unique opportunity to network with and learn from expert users, the Adobe product team, and Adobe partners in a small group, 30 minute “ask me anything”, conversation-driven format.   Discuss recent product innovations, use cases you’re working through, and helpful tips and tricks with experts and peers who can help you elevate your knowledge. See the daily schedule below - join us and learn from the best!  Location: Community Pavilion, Adobe Booth - Experience League Community Connections area  Tuesday, March 26  Time  Topic & Solution  Speaker(s)  3:30pm – 4:00pm  The Adobe Campaign Roadmap - Ask Me Anything  Arthur Lacroix, Sr. Product Marketing Manager – Adobe  Wednesday, March 27  Time  Topic & Solution     Speaker(s)  12:15pm – 12:45pm  Ramping u

Hi Journey Optimizer Community, We are out with the 6th edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing highlights from January to February 2024, including, Journey Optimizer product releases, Summit 2024 sessions list, recordings from webinars and live sessions, best practices from Adobe Community Advisors, the most viewed Adobe Journey Optimizer content on Experience League, and a lot more!   Adobe Journey Optimizer Community Lens 🚀🚀LATEST RELEASES🚀🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer January & February 2024 Release   🗓️️EVENTS AND OPPORTUNITIES&#

Summit 2024 Registration URL: https://summit.adobe.com Session: Retail Transformation: Leveraging Data to Drive Engagement and Growth A bond between a pet parent and their pet is one of the strongest that exists. Petco’s transformation to a 360-degree pet health and wellness company has helped them achieve tremendous growth over 19 consecutive quarters and see a 3.6x increase in lifetime value for its most loyal customers. Hear from Petco and Bounteous marketing and technology executives on how they are partnering to take Petco’s transformation to the next level with data-driven audience management, orchestrated customer journeys, and personalization at scale to deliver further engagement and growth. In this session, learn: How Petco implemented Real-Time CDP to create a centralized 360-degree view of the Petco customer How Petco leveraged Adobe Journey Optimizer to address the challenges of a fragmented customer journey and orchestrate personalized, cross-channel customer journe

Summit 2024 Registration URL: https://summit.adobe.com Session: Power of AI in Adobe Real-Time CDP The way you use AI and machine learning in your marketing practice is far from a nice-to-have — it's a competitive differentiator, a key to maximizing your results, and the lynchpin to creating a scalable approach to power personalized customer interactions. Learn how Adobe Experience Platform and embedded AI capabilities in Adobe Real-Time CDP, Customer Journey Analytics, and Journey Optimizer connect the dots between the other products in your Adobe marketing stack and beyond, amplifying the efforts of your marketing and IT teams and leading to a more efficient delivery of winning customer experiences. Join us to learn about: How to leverage AI with your segmentation strategy, improving marketing campaigns, and driving ROI     Building powerful propensity models to understand what your customer is likely to do next  Drilling down into customer intelligence insi

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: What’s Your Preference? Build Consumer Trust with a Personal Touch Privacy laws are multiplying, data breaches are more common, and customers are demanding responsible handling of their data to honor their consent preferences in every interaction. Can you design a system to govern customer data at scale that’s flexible enough to evolve with this privacy landscape? With Adobe Real-Time CDP, Journey Optimizer, and Customer Journey Analytics you don’t have to — you can leverage existing capabilities for responsible data governance, security, and privacy. Build customer trust, manage data use & compliance at scale, automate workflows, and use AI/ML to accelerate it all. Learn how to: - Design implementations to intelligently and responsibly re-engage customers with better experiences, not just reminders- Plan the data lifecycle across channels for efficient and effective customer conversations- Collect consent and pr

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: Unified Customer Profiles: From Implementation to Insights and Engagement In today’s hyper-competitive digital landscape, businesses are seeking innovative ways to harness the power of data for better personalized experiences. In this hands-on lab, learn how to accelerate implementations of Adobe Real-Time CDP, Customer Journey Analytics, and Journey Optimizer through unified customer profiles. Get the data you need to better understand your customers and prospects. Key takeaways: Drive personalized insights and engagement through unified customer profiles Explore the data strategy, data ingestion, and Real-Time Customer Profile hydration needed for key insights to increase ROI Learn to manage data through cleansing and restructuring, with best practices for ingestion in the Real-Time Customer Profile Session Schedule Tuesday, Mar 26 | 4:30 PM - 6:00 PM PDT Speaker(s) Sameeksha Arora, Product Manager, Adobe

Summit 2024 Registration URL: https://summit.adobe.com Session: Best Practices for Resilient Integrations with Adobe Experience Platform Adobe Experience Platform based applications, like Customer Journey Analytics, Real-Time CDP, and Journey Optimizer, are only as valuable as the data that flows through them. How can you ensure and maintain the operational health of your implementations and integrations? How can you design operational excellence for a resilient system as it scales? Attend this session to learn: Monitoring and alerting for data flow health in production Best practices for status updates using open integration standards Ensuring fast and efficient responses to issues and alerts API integrations with non-Adobe systems Session Schedule Thursday, Mar 28 | 9:00 AM - 10:00 AM PDT Speaker(s) Tom Silverstrim, Sr. Engineering Manager, Adobe Pritom Baruah, Director Engineering, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Authors of Adventure: The Multifaceted Role of CJA in Crafting Compelling Journeys Discover the strategic role Adobe Customer Journey Analytics (CJA) plays in crafting compelling experiences with Adobe Real-Time CDP and Adobe Journey Optimzer while serving as your centralized data analysis and dashboarding hub. Become an “author of adventure” for customers interacting with your brand. Explore how personalized insights and engagement begins and ends with data. Learn how to: Use data to craft compelling customer journeys Turn your customer insights into action Centralize with and use CJA to bookend your journey measurement Session Schedule Thursday, Mar 28 | 10:30 AM - 11:30 AM PDT Speaker(s) Greg Cobb, Expert Solution Consultant, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Turbocharged: General Motors' Drive for Experimentation Excellence Turbocharging your experimentation program transforms the operating model. Discover the strategic steps that General Motors performance-driven marketing experts took to turbocharge their diverse brands and shift toward systematic business growth. In this session, learn how: GM guided success with impressive time-to-value results by combining Adobe Target, Adobe Journey Optimizer, and Real-Time CDP Each new idea inside your business can become the headlights to drive new channel expansion with data-driven roadmaps Session Schedule Tuesday, Mar 261:00 PM - 2:00 PM PDT Speaker(s) Kristen Opie, Head of Test and Learn Center of Excellence, General Motors Theresa Anderson, Sr. Digital Strategist, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Real-Time Decisioning Strategies for Next-Best Experience With only so many pixels on a screen and only so many seconds in a conversation, how do you decide which best offer, recommendation, action, or experience to present on any given interaction? Adobe Journey Optimizer powers real-time decisioning with sophisticated business rules and intelligent ranking models to take the guesswork out of decision-making. Join Adobe product expert, Deepti Anthony, and U.S. Bank VP of Marketing Technology, Nagendra V. Akshantala, as they discuss the benefits and best practices of real-time interaction management through decisioning. In this session, learn: How U.S. Bank creates next-best action campaigns that span multiple customer touchpoints The basics of ranking from rules-based, to formula, to intelligent models Adobe product innovations in decisioning for personalized experiences Session Schedule We

Summit 2024 Registration URL: https://summit.adobe.com Session: Tips and Tricks to Unlock the Full Power of Journey Optimizer Join Adobe Journey Optimizer experts in a hands-on deep dive and discover all the things you didn't know that you didn't know about Journey Optimizer. Learn about: Strategies to get the most out of journey orchestration Hidden gems and insights into capabilities overlooked by many Examples of real-life journeys Session Schedule Thursday, Mar 289:00 AM - 10:00 AM PDT [IN-PERSON] Tuesday, Mar 262:00 PM - 2:30 PM PDT [ONLINE] Speaker(s) Russ Lewis, Director, Product Management, Adobe Chris Stolz, Principal Enterprise Architect, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Take a New Approach to Email Marketing with Adobe Journey Optimizer Email is likely the bread and butter of your marketing channel mix. It produces high ROI and keeps your brand front of mind even when customers might not be always engaging. We’re big fans of email too, but we think the channel is on the cusp of its next era. With Adobe Journey Optimizer, it’s time to start reimagining your approach to email marketing. In this session, learn more about Journey Optimizer for email marketing and discover: Data and insights features to help you put the customer at the center of every email campaign   Content and design features infused with intelligence and generative AI to unleash creativity Delivery features to reach your customers in context of their customer journey Session Schedule Wednesday, Mar 271:00 PM - 2:00 PM PDT Speaker(s) Bridgette Darling, Sr. Product Marketing Manager, Adobe Pankhr

Summit 2024 Registration URL: https://summit.adobe.com Session: Adobe Lightroom and Mobile Customer Engagement with Adobe Journey Optimizer Personalized engagement is the cornerstone to the Adobe Lightroom customer experience. Learn how the Lightroom team uses Adobe Journey Optimizer to onboard new users and keep them coming back through smart touchpoints in the mobile app and with relevant content. In this session, discover: Best practices to keep the mobile app experience fresh, beyond “Hello [First Name]” personalization Tips and tricks for mobile engagement with Journey Optimizer How Lightroom is using Journey Optimizer to encourage product adoption and drive retention Session Schedule Tuesday, Mar 26 | 1:00 PM - 2:00 PM PDT Speaker(s) Ivan Mironchuk, Principal Product Manager, Adobe Joy Wang, Mobile Growth Marketer, Lightroom, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Adobe Journey Optimizer Roadmap and Innovations​ Adobe Journey Optimizer is globally recognized as a leader in powering personalized, omnichannel engagement strategies that put the customer at the center of the experience. From real-time customer journey orchestration to omnichannel marketing campaigns to real-time intelligent decisioning, Journey Optimizer delivers a winning experience every time. Hear from product marketing about recent Journey Optimizer releases, compelling customer use cases, and the product vision and roadmap.  In this session, learn about: Next generation of customer journey management and new orchestration capabilities Powerful GenAI tools that unlock productivity and unleash creativity  Next-best experience and real-time experience decisioning capabilities Session Schedule Tuesday, Mar 26 | 4:00 PM - 5:00 PM PDT Speaker(s) Jason Hickey, Principal Product Marketer,