Adobe Journey Optimizer

Experience League LIVE: New Code-Based Experience Channel in Journey Optimizer Recording URL: New Code-Based Experience Channel in Journey Optimizer  Event Details Code-Based Experience Channel in Adobe Journey Optimizer unlocks tremendous opportunities and new use cases for brands growing their personalization and experimentation programs. This new channel enables teams to increase personalization control using HTML or JSON code-based actions with the ability to change granular aspects of native applications. Code-Based Experience Channel expands flexibility and performance for client-side, server-side, hybrid, and API-based implementations. In this Experience League Live episode, join product experts Robert Calangiu and Brent Kostak as we discuss new capabilities and use cases for Code-Based Experience Channel. Learn how developers, product managers, and marketers can compose and deliver static and dynamic content across web, mobile, TV-connected devices, kiosks, ATMs, and

 Introducing new Adobe Journey Optimizer Courses The Adobe Digital Experience Certification Program is thrilled to announce the beta launch of our new Adobe Journey Optimizer Courses via the Certification Learning Center. This initiative aims to support individuals in mastering Adobe Journey Optimizer and other Adobe digital experience applications. Whether you're new to Adobe Journey Optimizer or a professional aiming to enhance your expertise, our free, on-demand courses are tailored to meet your individual needs.  Free Foundation and Professional Courses Our new courses are designed to cater to different skill levels. Foundations-level courses provide introductions to Adobe applications and include product walk-throughs. Professional-level courses offer explanations of key concepts, hands-on demonstrations, and knowledge checks. Both levels help prepare you in your certification journey and broaden your skills and proficiency in these powerful tools. Look fo

In the ever-evolving landscape of digital marketing, email remains a cornerstone of communication between brands and customers. However, ensuring that emails reach their intended recipients can be challenging amidst stringent spam filters and evolving authentication protocols. One essential practice to optimize email deliverability is the strategic use of subdomain delegation and DMARC (Domain-based Message Authentication, Reporting, and Conformance) configurations. In this blog, I'll walk through the process of setting up email channel configurations through subdomain delegation, DMARC configurations, IP pool, and email channel surface creation, highlighting their importance and benefits.   Step 1: Educating the Client Before diving into the technical aspects, it's crucial to educate clients on the significance of subdomain delegation and DMARC configurations.   Full Subdomain delegation in Adobe Journey Optimizer (AJO) is like granting Adobe authorization to oversee a speci

Join us at Adobe Summit 2024 for the Coffee Break Q&A Live series, a unique opportunity to network with and learn from expert users, the Adobe product team, and Adobe partners in a small group, 30 minute “ask me anything”, conversation-driven format.   Discuss recent product innovations, use cases you’re working through, and helpful tips and tricks with experts and peers who can help you elevate your knowledge. See the daily schedule below - join us and learn from the best!  Location: Community Pavilion, Adobe Booth - Experience League Community Connections area  Tuesday, March 26  Time  Topic & Solution  Speaker(s)  3:30pm – 4:00pm  The Adobe Campaign Roadmap - Ask Me Anything  Arthur Lacroix, Sr. Product Marketing Manager – Adobe  Wednesday, March 27  Time  Topic & Solution     Speaker(s)  12:15pm – 12:45pm  Ramping u

Hi Journey Optimizer Community, We are out with the 6th edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing highlights from January to February 2024, including, Journey Optimizer product releases, Summit 2024 sessions list, recordings from webinars and live sessions, best practices from Adobe Community Advisors, the most viewed Adobe Journey Optimizer content on Experience League, and a lot more!   Adobe Journey Optimizer Community Lens 🚀🚀LATEST RELEASES🚀🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer January & February 2024 Release   🗓️️EVENTS AND OPPORTUNITIES&#

Summit 2024 Registration URL: https://summit.adobe.com Session: Retail Transformation: Leveraging Data to Drive Engagement and Growth A bond between a pet parent and their pet is one of the strongest that exists. Petco’s transformation to a 360-degree pet health and wellness company has helped them achieve tremendous growth over 19 consecutive quarters and see a 3.6x increase in lifetime value for its most loyal customers. Hear from Petco and Bounteous marketing and technology executives on how they are partnering to take Petco’s transformation to the next level with data-driven audience management, orchestrated customer journeys, and personalization at scale to deliver further engagement and growth. In this session, learn: How Petco implemented Real-Time CDP to create a centralized 360-degree view of the Petco customer How Petco leveraged Adobe Journey Optimizer to address the challenges of a fragmented customer journey and orchestrate personalized, cross-channel customer journe

Summit 2024 Registration URL: https://summit.adobe.com Session: Power of AI in Adobe Real-Time CDP The way you use AI and machine learning in your marketing practice is far from a nice-to-have — it's a competitive differentiator, a key to maximizing your results, and the lynchpin to creating a scalable approach to power personalized customer interactions. Learn how Adobe Experience Platform and embedded AI capabilities in Adobe Real-Time CDP, Customer Journey Analytics, and Journey Optimizer connect the dots between the other products in your Adobe marketing stack and beyond, amplifying the efforts of your marketing and IT teams and leading to a more efficient delivery of winning customer experiences. Join us to learn about: How to leverage AI with your segmentation strategy, improving marketing campaigns, and driving ROI     Building powerful propensity models to understand what your customer is likely to do next  Drilling down into customer intelligence insi

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: What’s Your Preference? Build Consumer Trust with a Personal Touch Privacy laws are multiplying, data breaches are more common, and customers are demanding responsible handling of their data to honor their consent preferences in every interaction. Can you design a system to govern customer data at scale that’s flexible enough to evolve with this privacy landscape? With Adobe Real-Time CDP, Journey Optimizer, and Customer Journey Analytics you don’t have to — you can leverage existing capabilities for responsible data governance, security, and privacy. Build customer trust, manage data use & compliance at scale, automate workflows, and use AI/ML to accelerate it all. Learn how to: - Design implementations to intelligently and responsibly re-engage customers with better experiences, not just reminders- Plan the data lifecycle across channels for efficient and effective customer conversations- Collect consent and pr

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: Unified Customer Profiles: From Implementation to Insights and Engagement In today’s hyper-competitive digital landscape, businesses are seeking innovative ways to harness the power of data for better personalized experiences. In this hands-on lab, learn how to accelerate implementations of Adobe Real-Time CDP, Customer Journey Analytics, and Journey Optimizer through unified customer profiles. Get the data you need to better understand your customers and prospects. Key takeaways: Drive personalized insights and engagement through unified customer profiles Explore the data strategy, data ingestion, and Real-Time Customer Profile hydration needed for key insights to increase ROI Learn to manage data through cleansing and restructuring, with best practices for ingestion in the Real-Time Customer Profile Session Schedule Tuesday, Mar 26 | 4:30 PM - 6:00 PM PDT Speaker(s) Sameeksha Arora, Product Manager, Adobe

Summit 2024 Registration URL: https://summit.adobe.com Session: Best Practices for Resilient Integrations with Adobe Experience Platform Adobe Experience Platform based applications, like Customer Journey Analytics, Real-Time CDP, and Journey Optimizer, are only as valuable as the data that flows through them. How can you ensure and maintain the operational health of your implementations and integrations? How can you design operational excellence for a resilient system as it scales? Attend this session to learn: Monitoring and alerting for data flow health in production Best practices for status updates using open integration standards Ensuring fast and efficient responses to issues and alerts API integrations with non-Adobe systems Session Schedule Thursday, Mar 28 | 9:00 AM - 10:00 AM PDT Speaker(s) Tom Silverstrim, Sr. Engineering Manager, Adobe Pritom Baruah, Director Engineering, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Authors of Adventure: The Multifaceted Role of CJA in Crafting Compelling Journeys Discover the strategic role Adobe Customer Journey Analytics (CJA) plays in crafting compelling experiences with Adobe Real-Time CDP and Adobe Journey Optimzer while serving as your centralized data analysis and dashboarding hub. Become an “author of adventure” for customers interacting with your brand. Explore how personalized insights and engagement begins and ends with data. Learn how to: Use data to craft compelling customer journeys Turn your customer insights into action Centralize with and use CJA to bookend your journey measurement Session Schedule Thursday, Mar 28 | 10:30 AM - 11:30 AM PDT Speaker(s) Greg Cobb, Expert Solution Consultant, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Turbocharged: General Motors' Drive for Experimentation Excellence Turbocharging your experimentation program transforms the operating model. Discover the strategic steps that General Motors performance-driven marketing experts took to turbocharge their diverse brands and shift toward systematic business growth. In this session, learn how: GM guided success with impressive time-to-value results by combining Adobe Target, Adobe Journey Optimizer, and Real-Time CDP Each new idea inside your business can become the headlights to drive new channel expansion with data-driven roadmaps Session Schedule Tuesday, Mar 261:00 PM - 2:00 PM PDT Speaker(s) Kristen Opie, Head of Test and Learn Center of Excellence, General Motors Theresa Anderson, Sr. Digital Strategist, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Real-Time Decisioning Strategies for Next-Best Experience With only so many pixels on a screen and only so many seconds in a conversation, how do you decide which best offer, recommendation, action, or experience to present on any given interaction? Adobe Journey Optimizer powers real-time decisioning with sophisticated business rules and intelligent ranking models to take the guesswork out of decision-making. Join Adobe product expert, Deepti Anthony, and U.S. Bank VP of Marketing Technology, Nagendra V. Akshantala, as they discuss the benefits and best practices of real-time interaction management through decisioning. In this session, learn: How U.S. Bank creates next-best action campaigns that span multiple customer touchpoints The basics of ranking from rules-based, to formula, to intelligent models Adobe product innovations in decisioning for personalized experiences Session Schedule We

Summit 2024 Registration URL: https://summit.adobe.com Session: Tips and Tricks to Unlock the Full Power of Journey Optimizer Join Adobe Journey Optimizer experts in a hands-on deep dive and discover all the things you didn't know that you didn't know about Journey Optimizer. Learn about: Strategies to get the most out of journey orchestration Hidden gems and insights into capabilities overlooked by many Examples of real-life journeys Session Schedule Thursday, Mar 289:00 AM - 10:00 AM PDT [IN-PERSON] Tuesday, Mar 262:00 PM - 2:30 PM PDT [ONLINE] Speaker(s) Russ Lewis, Director, Product Management, Adobe Chris Stolz, Principal Enterprise Architect, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Take a New Approach to Email Marketing with Adobe Journey Optimizer Email is likely the bread and butter of your marketing channel mix. It produces high ROI and keeps your brand front of mind even when customers might not be always engaging. We’re big fans of email too, but we think the channel is on the cusp of its next era. With Adobe Journey Optimizer, it’s time to start reimagining your approach to email marketing. In this session, learn more about Journey Optimizer for email marketing and discover: Data and insights features to help you put the customer at the center of every email campaign   Content and design features infused with intelligence and generative AI to unleash creativity Delivery features to reach your customers in context of their customer journey Session Schedule Wednesday, Mar 271:00 PM - 2:00 PM PDT Speaker(s) Bridgette Darling, Sr. Product Marketing Manager, Adobe Pankhr

Summit 2024 Registration URL: https://summit.adobe.com Session: Adobe Lightroom and Mobile Customer Engagement with Adobe Journey Optimizer Personalized engagement is the cornerstone to the Adobe Lightroom customer experience. Learn how the Lightroom team uses Adobe Journey Optimizer to onboard new users and keep them coming back through smart touchpoints in the mobile app and with relevant content. In this session, discover: Best practices to keep the mobile app experience fresh, beyond “Hello [First Name]” personalization Tips and tricks for mobile engagement with Journey Optimizer How Lightroom is using Journey Optimizer to encourage product adoption and drive retention Session Schedule Tuesday, Mar 26 | 1:00 PM - 2:00 PM PDT Speaker(s) Ivan Mironchuk, Principal Product Manager, Adobe Joy Wang, Mobile Growth Marketer, Lightroom, Adobe Q&A Please use this thread to ask questions related to this session.

Summit 2024 Registration URL: https://summit.adobe.com Session: Adobe Journey Optimizer Roadmap and Innovations​ Adobe Journey Optimizer is globally recognized as a leader in powering personalized, omnichannel engagement strategies that put the customer at the center of the experience. From real-time customer journey orchestration to omnichannel marketing campaigns to real-time intelligent decisioning, Journey Optimizer delivers a winning experience every time. Hear from product marketing about recent Journey Optimizer releases, compelling customer use cases, and the product vision and roadmap.  In this session, learn about: Next generation of customer journey management and new orchestration capabilities Powerful GenAI tools that unlock productivity and unleash creativity  Next-best experience and real-time experience decisioning capabilities Session Schedule Tuesday, Mar 26 | 4:00 PM - 5:00 PM PDT Speaker(s) Jason Hickey, Principal Product Marketer,

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: Build Personalized Mobile Moments with Adobe Journey Optimizer Join us for a hands-on experience, that plunges attendees into the heart of personalized mobile journeys. Explore real-life scenarios centered around Fréscopa, a company specializing in coffee subscription services and product offerings through their website and mobile app. Engage with scenarios inspired by the unique offerings of Fréscopa, ensuring you not only grasp the concepts but also acquire the skills to implement personalized mobile strategies for any market type. Get ready to savor the blend of technology and creativity, crafting mobile experiences. It’s time to transform your approach to personalized mobile journeys with Adobe Journey Optimizer! In this hands-on lab you will Explore a rich variety of mobile scenarios implemented with Journey Optimizer Create your own personalized in-app experiences for web and mobile Build and execute push camp

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: Analyze Adobe Journey Optimizer Communications with Customer Journey Analytics After orchestrating customer experiences using Adobe Journey Optimizer, evaluate their impact with Customer Journey Analytics and gain an in-depth analysis of your data. CJA also connects the data with your other Adobe Experience Platform datasets. Together, CJA and AJO provide a data-driven framework to bring your marketing full circle from intervention to analysis to optimization and back to intervention. In this hands-on lab: Explore customer behaviors within and beyond your journeys Use experimentation features to evaluate real lift Create dynamic audiences for data-driven retargeting Session Schedule Thursday, Mar 28 | 8:30 AM - 10:00 AM PDT Speaker(s) Andy Powers, Principal Consultant, Adobe Paul Jones, Software Architect, Adobe  Full Schedule Check Here Q&A Please

Summit 2024 Registration: https://summit.adobe.com Hands-on Lab: Adobe Journey Optimizer Decision Management for Next-Best Experiences Adobe Journey Optimizer provides a sophisticated omnichannel decisioning engine that powers next-best offers and experiences in real time and in batch. In this technical lab, we review Adobe’s latest product release. Get hands-on experience with the new capabilities and workflows for experience decisioning. This lab is for practitioners who are familiar with Adobe Experience Platform or Adobe Journey Optimizer systems and workflows. In this lab, learn about: Creating experience decisions in the code-based campaign workflow Managing an inventory of offers with metadata and eligibility Creating ranking rules, including formula-based and AI-based ranking Session Schedule Wednesday, Mar 27 | 1:30 PM - 3:00 PM PDT Speaker(s) Ken Lam, Software Development Engineer, Adobe Brandon Poyfair, Manager, Product Management, Adobe F

Experience League LIVE: Use Case Playbooks, self-serve templates to deploy use cases in a few clicks   Recording URL: https://experienceleague.adobe.com/docs/events/experience-league-live-recordings/episodes/exl-live-episode-02-08-24.html?lang=en  Event Details: Introducing Use Case Playbooks – an actionable catalog of industry-specific use case playbooks in Real-Time CDP and Journey Optimizer. In this webinar you'll learn about Use Case Playbooks and how they translate your marketing goals into implementation objects. We’ll show you how to jump-start your organization towards building and deploying commonly known use cases for accelerated business impact and collaboration. Event Schedule: Thursday, February 8th, 2024 | 9:00 AM PST Adobe Presenters: Host, Daniel Wright, Sr. Technical Marketing Engineer  Josée Monette-Healey, Sr. Product Marketing Manager, Adobe Real-Time CDPRohit Basuri, Senior Product Manager, Adobe Experience Platform

Hi Journey Optimizer Community, Here’s the 5th edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place.In this edition, we are sharing highlights from October to December 2023, including, Journey Optimizer product releases, nomination opportunity for Community Advisor Program, best practices from Adobe experts, the most viewed Adobe Journey Optimizer content on Experience League, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: [Release Update] Personalize journeys with behavioral data using Computed Attributes [Release Update] Adobe Journey Optimizer October 2023 Release   EVENTS AND OPPORTUNITIES Register now for the upcoming Adobe Jou

Email clicks are one the most important email engagement data points used by marketers to analyse the performance of email marketing campaigns. In combination with the number of opens (CTOR, click- through open rate) and emails sent (CTR, click- through rate), you can understand how subscribers are engaging with the content of your emails. However, keeping in mind that Apple’s Mail Privacy Protection has impacted your ability to track opens reliably, email clicks and call to actions are your best indicator and should be your priority focus amongst other data points. The rule of success seems simple: the higher your click-through rate is, the better your email performance is which indicates that subscribers are clicking on your emails. But is it really that simple? You might have come across with email campaigns that have an utterly high click-through rate when compared to the number of subscribers you have sent an email to. For example, you send an email to 10,000 subscribers

Use this thread to ask any questions related to the Experience League LIVE session titled, "API Triggered Messaging in Adobe Journey Optimizer"Event DescriptionLearn how to use REST APIs for contextual, personalized and real time transactional and marketing communications. Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

Hi all, We are out with the 4th edition of the Adobe Journey Optimizer Community Lens! Adobe Journey Optimizer Community Lens is your community newsletter that highlights the latest updates from the Adobe Journey Optimizer Community in one place. In this edition, we are sharing updates from July to September 2023, including, highlights from Experience League Live sessions, Journey Optimizer Q&A Coffee Breaks, the most viewed Adobe Journey Optimizer content on Experience League, the latest product releases, upcoming and past learning opportunities, and a lot more!   Adobe Journey Optimizer Community Lens 🚀LATEST RELEASES🚀 Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Journey Optimizer: Adobe Journey Optimizer Releases: [Release Update] Adobe Journey Optimizer July 2023 Release [Release Update] Adobe Journey Optimizer August 2023 Release [Release Update] Adobe Journey Optimizer Septe