Create new post
Login

Home
Product Communities
Adobe Journey Optimizer

Adobe Journey Optimizer

Welcome to the Adobe Journey Optimizer Community! Connect with peers to ask questions, share best practices, explore release updates, and contribute ideas that shape the future of Adobe Journey Optimizer.

2,028 Total posts
3,027 Total replies

When you subscribe we will email you when there is a new topic in this category

2028 Total posts

Most replies

Most views

Newest first

LuGebNew Member

Adobe Journey Optimizer

AJO and object level access control

Hello all,I am looking for ways to allow some sort of data segregation within a sandbox whereby different teams have access to different objects such as journeys, campaigns, etc. It will be cumbersome to always assign labels after objects are created in order for the objects to be seen by relevant roles who can see specific labels.Is there a way to automatically assign labels to all objects created by certain roles so that only users with those roles can see these objects? It would be nice if folder hierarchy is supported, and then folder level label assignments are respected for all entities. Or any other workaround suggestion will be helpful.Thank you!Lu

4941

1 year ago

DhaneshSh2Level 3

Adobe Journey Optimizer

Unitary event use in journey

Hi,I am trying to send an email in journey based on an unitary event. I am able to work on the journey and get the email in test mode. After publishing the journey I am not seing profiles being qualified.Also, these profiles didn't already exist in AEP. We are sending an event when user performs the action which basically creates the profile and adds the event to the profile. Does the profile need to already exist in AEP for the unitary event to work in journeys?Thanks in Advance.@satheeskannak  @anuhya-y @mohan_dugganab @davidkangni 

12063

1 year ago

AmeyaGhNew Member

Adobe Journey Optimizer

AJO Journey update profile values not reflected

Hi, I have a journey which updates 2 profile attributes one after another, when I see journey report it shows all values updated but in actual profile I see some times those values are not updated. Journey is triggered by an event and I don't see updates are always consistent. Any way to troubleshoot this or resolve this issue? 

5621

1 year ago

DanSpigs1Level 2

Adobe Journey Optimizer

Adding Customers to a Subscription List

We are in the process of standing up a new AJO instance and migrating over.  Currently customers are either opted in or out of marketing emails, however in AJO we're looking to leverage subscriptions to allow a more personalized experience.  How do I mass enroll people who are opted in currently into the new subscriptions we have created?  The goal is that anyone who is marketing opted in will be enrolled in each subscription at launch and can then opt down as they so choose.  We have created the subscriptions, however I can't find anything in the documentation on adding people other than through the landing page themselves.  

8512

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

Treatment A/B testing

Hi Community,I have two doubts regarding the treatmentQuestion 1:I am running an A/B test with 100 audience members, where 10% (10 people) are assigned to Treatment A, 10% (10 people) are assigned to Treatment B, and the remaining 80% (80 people) are in the holdout group. You're using open rate as your metric to compare the effectiveness of Treatment A and Treatment B. After determining which treatment has the best open rate, you'd like to automatically send the remaining 80% of emails to the winning treatment group.Question 2:The sentence "In Experiment report I could see only 7 day to determine the winner its possible to change the time line?"This Experiment has run for Less than 7 days" what mean this?@satheeskannak @anuhya-y @mohan_dugganab @davidkangni 

5761

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

reverse the version update

Hi Community,Is there any way to rollback changes to previous version of all aspects of campaign/Journey build in ajo? @satheeskannak @anuhya-y @mohan_dugganab @davidkangni 

4341

1 year ago

DBoroLevel 2

Adobe Journey Optimizer

How to check where the audience is used?

How can I find an audience called "Audience_1" is used in an Offer, journey and/or campaign? Motive is to reduce number of audience below threshold deleting/optimizing unnecessary audiences.

6941

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

How to declare

 Hi Community,I'm working with AJO html and I need to insert a fragment with ID {{fragment id='ajo:8a903d5f-413c-45d2-8096-656daa66' mode='inline'}} inside the <head> section of my page. However, when I do this, the fragment code is automatically moved to the <body> section while import the code. Is there a way to make sure the fragment remains in the <head> section as intended? @satheeskannak @anuhya-y @davidkangni @mohan_dugganab 

2800

1 year ago

DanSpigs1Level 2

Adobe Journey Optimizer

Passing Data from Landing Page to Sub Pages in AJO

I am trying to set up a Landing Page to manage a set of subscriptions, and would like to have a subpage on confirm that shows a message "Thank you, you have opted out of (Subscription X)".  How do I pass a value for each of the check boxes from the Landing Page to a Sub Page? Looking at the documentation here, Create a landing page | Adobe Journey Optimizer it references an Additional Data section that sounds like it would do this, but I don't see that section available when I create a landing page.  What is the best way to go about passing this data through? Thanks in advance.

10161

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

Dynamic Proof using actual customer data

Hi Community, Is it possible to dynamically generate email proofs using actual customer data not in Test profile in AJO? @satheeskannak  @anuhya-y  @mohan_dugganab @davidkangni 

7042

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

Email trigger in profile time zone

Hi Community, Is there a feature available in AJO that allows flexibility in scheduling email deployments based on the customer's time Zone? @satheeskannak @anuhya-y @mohan_dugganab @davidkangni  

11121

1 year ago

SorenDPLevel 4

Adobe Journey Optimizer

MSO optimization when using the email designerDeclined

DescriptionI think it would be a huge improvement to the email designe if we could ensure that elements in the email is mso optimized WITHOUT breaking the visual editor. For a lot of companies, it is not necesarrily developers who work with the emails and thus a visual editor is needed for flexibility in the workflow. However, the visual editor will break as soon as you start to change anything in the source code thus leaving you unable to ensure mso optimized CSS as well as favicons and other stuff.  This is important since it will allow for a stronger use-case of the visual email editor and ensure democratization of the email design role (in my opinion).   I imagine this feature to work in a few ways: Make sure that email designer itself adds mso optimized css lines OR allow to split html and css so that you can code the css yourself but stay in the visual editor.  Currently, if we try change minoir things such as mso tags or favicons we are forever

5341

1 year ago

Srihari_N

Adobe Journey Optimizer

AJO Offer Personalization using Web SDK

Hi Team,  I am currently trying to provide user based offer on the webpage using AJO. When I try to implement this using Custom Code to retrieve the scope details and replace the HTML in the webpage it's working as expected. However when I try to eliminate the use of Custom Code and implement it using the Web SDK Extension Events and Actions it's not working expected. I have created a Rule which will send Event to Web SDK with the Scope Details.A follow up Rule with Send Event Complete as Rule Event and Apply Propositions as Rule Action.When I follow these steps I see a warning in the console where it says that it requires Scope Details for Propositions Display.Any help with this would be great!  Thanks,Srihari 

10601

1 year ago

SelliersLevel 4

Adobe Journey Optimizer

Nesting email Fragments into another FragmentDelivered

To be able to maintain and change item used in emails from a centralized place it would be nice if we can be able to use Email Fragments into other Fragments. It you create a button that is common to use or f ex a table of Social Media symbols with links that you could and would like to use in different context in a different setup - regarding the mail that you are sending. Standard fragments like buttoms, social media symbols and links, could be stored and used into other fragments (that is the one yoy actually drags and drop when you create a new email). When a symbol or a button color must be changed you can just go into that one "small" fragment - change it, and the change is replicated into all the fragments where this is used. Nesting of standard items (fragments) to be used as building blocks in other segments will lift the email possibilities a lot. And the maintains will be must easier it we can centralized some building blocks common used. <It is like HTML and CSS - make c

3531

1 year ago

kH32323Level 2

Adobe Journey Optimizer

Image to display in Gmail inbox preview 2024

I checked the Gmail inbox, which has an image preview like below. I want to do the same in the AJO. How do I do that?  

4511

1 year ago

DanSpigs1Level 2

Adobe Journey Optimizer

Sending Quarterly Campaigns

I am looking to run a campaign in AJO quarterly, however out of the box I only see daily, weekly, monthly.  Are there any other places to adjust scheduling outside of these fixed parameters?

4111

1 year ago

AdithyakumarChNew Member

Adobe Journey Optimizer

Journey Test Mode throwing error

Hi Team,  I was creating email content from journey optimizer and while i try to do a test mode , I am getting the error in test mode and the error is as below- "The message has not been published" and the error code that i see in the log is -  CJMCMP-2202-400 So not sure if there is any issue with the email body or the email channel as such, as i do not see any alert shown in the email body.  And also do not see where to publish the message apart from saving the email body / content.  Requesting for any help in here.  Thanks,Adithya 

4190

1 year ago

RobertPC4Level 2

Adobe Journey Optimizer

Error linking image to Content template?

Hi,When trying to link and image to my Content template using Image>Source>Select an asset I get an error triangle and the image does not load from AEM. I can link other images from the same AEM folder, but occasionally one image does not want to link properly. In the Source field there is data&colon;image;base64 I delete the image reload and rename and it sometimes it works. I am looking for help to fix and avoid this.

5921

1 year ago

DeepaliRaiNew Member

Adobe Journey Optimizer

Are Opt Outs Recorded in Profile while Simulating Email Proof?

Hi, I have tried clicking on un-subscribe button while Proof Send in simulate content 1. When I tried using 2 step Opt Out via landing page (Email Identity type)Opt Outs are Recorded at Profile level and similar Events are also generated in Profile2. When I Opt Out using One Click Opt Out Link ( at Identity Level )Out Out Consents are not recorded at Profile level, Although I can see Events are tracked for direct Opt Out. is This the Expected behavior of Simulate Content Opt Outs at Identity Level?

3150

1 year ago

Anuhya-YCommunity Advisor

Adobe Journey Optimizer

Difference between Channel (email) and Email Identity in the landing page opt-out

What is the difference between Channel (email) and Email Identity in the landing page opt-out? In the documentation, it is mentioned that opt-in or opt-out applies to all email addresses of a profile with Channel (email). In the case of work email, billing email, etc., how does AJO recognize communication preferences for all emails? https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/landing-pages-design/lp-content   A profile would receive an email based on the Execution field; let’s assume it is personalEmail.address. It is always one email address to which the email would be sent through multiple email addresses available at the profile level.. I would like to understand how the consent is registered back into the profile when there are numerous email addresses, in the case of Channel (email) and Email Identity.

16421

1 year ago

ArunLaLevel 3

Adobe Journey Optimizer

Offers - Decisions Simulation - Offers Not Evaluated correctly

Hi, I have created offers based on male and female audiences, when i try to evaluate the decision scope in Simulation with test profile, it only gives the fallback offer, but total profile estimate for both male and female audiences is 1 or more.    

9641

1 year ago

Anuhya-YCommunity Advisor

Adobe Journey Optimizer

Inbound surfaces personalization

A couple of months ago, the web channel was compatible with Decision Management, providing support for personalization via decision scopes on web pages. Recently, Decision Management support of offers for the web channel has been replaced with a new approach, enabling personalization through code-based web experiences via decision policies on inbound surfaces. Would like to understand the reasoning behind this shift. Specifically: What were the challenges in leveraging the existing Decision Management capabilities (e.g., offer API, decision scope on webpages) within inbound surfaces? What key advantages or requirements drove the introduction of the new decisioning functionality for the web experience channel via code-based experiences? Looking forward to any insights & thoughts. @satheeskannak @mohan_dugganab @davidkangni 

3120

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

Hi Team,Has anyone found a workaround for the issue where the AJO email functionality deep link is not working on iOS devices? @mohan_dugganab @satheeskannak @anuhya-y @davidkangni @pradeep_kumar_srivastav 

4872

1 year ago

Ajo_WisdomChaseLevel 4

Adobe Journey Optimizer

Journey

Hi Team,I've tested the exitcriteria, but it's not working as expected. Could you please help me identify what might be wrong with the configuration? Test Use-Case:I am creating two audience segments: one containing 4 people (including myself) and another specifically for my profile.While testing, I created a "Read" audience, added the 4-person segment (including my profile), and set exit criteria to exclude my profile. After activating the journey, the email was only sent to the remaining three people. However, I still received the email as well, despite my profile being included in the exit criteria. Can anyone help me understand why this is happening? I have attached a screenshot for further clarity. @mohan_dugganab @satheeskannak @anuhya-y @davidkangni @pradeep_kumar_srivastav 

10581

1 year ago