Adobe Journey Optimizer

Hi, I have a fair understanding of how the tracking links work in AJO. Just trying to find adobe document that explains how it works under the hood? Especially, where does AJO keep the original URL? is it in the tracking URL? If yes then is it encoded/encrypted. This is the level of detail I am looking for. thanks.adeel

Hello all,I kindly need your support on the correct syntax & functions to be used on a Wait node (Custom)I'm required to wait until X days before a dynamic dateExample:End Date = 2025-02-10T18:00:00ZX = 2 daysCalculated datetime from Custom wait = 2025-02-08T18:00:00ZCould you help me with the correct expression to be used?Thanks,Salvatore  

Hi I’m encountering an issue when trying to send a URL in a JSON payload for personalization. The error occurs when the payload contains a field like:{ “link” : “https://www.example.com} Any insights or suggestions on how to do send data for personalisation  Thanks in advance

What is the most effective way to check if customer has adequate consents but during journey? Condition Node? What are your methods?

Hi, I am trying to extract some information from the AJO datasets, and I would like to know some more details about some of the fields.For example, what are all the values that can shows under _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus and what is their meaning> I can see stuff like sent, delay, error, exclude. I would also expect something like bounce, but what else?Is there a DETAILED documentation on these tables and what they contain?Please note I already saw this one: Journey Optimizer Schemas, and the descriptions are very brief and do not answer my question. So my question is: ca I find somewhere a more detailed description of the fields, especially the ones with a finite number of valid values, like feedbackstatus above?Thanks

I would like to parametrize particular attribute of request body of Custom Action. Is it possible??  

Hi Team, I defined a unitary event and stitch with action I would send out the communication but after 30 mins since published still no profile enter that should not be because I picked profile qualify to the event condition to test.  can you please explain when the event will run? 

Hi, I am using it:{%= addMonths(profile._deloittellpcanada.abnMemberDetails.tsExpect_date, 1) %}simply want to add 1 month to tsExpect_date but action failed because of it. the expect_date format is as 2024-12-04T00:00:00Z.  can you help me out to troubleshoot it? Thank you.

Sending birthday emails right at 12:00 AM in the recipient's local time is an excellent way to enhance personalization and customer engagement. For example, a customer in Paris should receive the email at 12:00 AM Paris time, while a US-based customer will receive theirs at 12:00 AM in their respective time zone. This approach ensures your message arrives at the perfect time, making the customer feel special. Here’s a guide on how to set up and schedule such birthday emails effectively using Adobe Journey optimizer tool.   Key Prerequisites Ensure the time zone field is available in the customer's profile. This can be sourced from the Preference Details field group.     Timezone attribute would hold a string value. Make sure to add the correct timezone value to the profiles.   Audience creation Use filters to identify profiles whose birthdays fall within a one-day timeframe. This ensures the journey targets the correct audience each day.    

Hi,  I am trying to create a content template in AJO using Postman API following this documentation. When I run the POST request in Postman, I get the following response -   The response suggests that the 'sandboxId' is missing as one of the header parameters. However, I wasn't able to find references on where I can retrieve the 'sandboxId' from, to be able to run this POST request successfully. - Has anybody faced this issue previously? - How were you able to retrieve the sandboxId to be able to run this request successfully?- Any other changes that I should incorporate to the request based on the error response? Thanks!Shashank

Hi There, as you see above why there is no reentrance showing up in journey property configuration. My starting activity is read audience. please advise

Hi Team,I have a requirement to create an unsubscribe and a thank you page in AJO and as soon as the customer clicks on unsubscribe in email the unsubscribe page will capture the preference and thank you page should appear.I am trying with Link type as External Opt Out and One Click opt out, however I am not able to achieve results.The document which I am referring is: https://experienceleague.adobe.com/docs/journey-optimizer/using/landing-pages/create-lp.html?lang=en#configure-primary-pageAny suggestions would be appreciated. Thanks!

Basic question, but I assume Frequency Rules in AJO are applied at a profile level as this is the general way everything is viewed, but wanted to confirm.  I'm looking to cap contacts to per email address and didn't know if this was possible this way.

When you f ex open a Journey report in AJO you have a button that points to CJA - for deeper analysis (it we have understood this correct) My organization has several questions connected to this feature. Se attached picture1. When you click on this button, when it is enabled, what happens. Does it only open the CJA application as a short cup to start the app, or does it actually open a view to dive deeper into the data regarding the Journey you opened the app from - what ca we expect to happen when we use this button.2. How can be enable this. We have license for both products but somehow they are not connected so the button is not enabled. How do we proceed to enable it. 3. When looking av reports in AJO and then moving into CJA - do they use the exact data source. I expect to see the same data in CJA as in AJO but, maybe dipper reports and more advanced reports in CJA - but still the same data source - or is it collecting data from different sources?  

Hi,  I have a bit of an urgent ask so any quick responses would be appreciated.  We're trying to add links to SMS and some links we'll need to add as a hyperlink. Is there a way to do this from AJO? ExampleInstead of showing the link: https://www.adobe.com/homeWe'd like to show: Click Here which would redirect the user to https://www.adobe.com/home Thanks

Hi This is a general question relating to Schemas, but it came up when I was working on AJO, so hope it's OK to post hereHere are some steps to reproduce:Create a new ExperienceEvent Schemaclick on the Field Groups Add buttonIn the “Add field groups” dialog search for “Adobe Analytics”In the results there is “Adobe Analytics ExperienceEvent Template” – click on the magnifying glass icon to preview that Field Group5. Expand any of the numbered event paths such as _experience.analytics.event101to200.event103Note that the “Required” field is not checked for any of those event fields in the preview. You can check other fields as well – you will be unlikely to find any field that is required. I'm using the event fields as an example here, but the same situation is happening with most/all of the fields in this Field Group 6. close the preview and add “Adobe Analytics ExperienceEvent Template” to the Schema Result: there are a huge list of required fields – the event

Is it possible to send email based on the journey if the profile of the journey is ECID? Or if we want to make event based journey we must add email as an attribute and based on that journey? I noticed that if I do not pass email as a parameter in event emails are not send even though ECID matches with profile which already has an email. 

Hi there,  Currently I'm working Offers , and I got one requirement to show some offers based on day. For example : I want to show some specific offers on Monday , How we can achieve this ?  Thanks in advance. 

Hello Community, Looking for a defined Standard to setup Journey End Date for always-on Journeys in Journey Properties. if will keep it blank, will the audience get exited after 91 days?  Thanks,Akram Husain

Hello everyone, According to the documentation, it is mentioned that IP Pools can be created separately for Marketing and Transactional messages to avoid issues like spam or others. However, I would like to confirm if it is also recommended to create separate IP Pools for each sandbox. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/delegate-subdomains/ip-pools Are there any best practices or specific recommendations regarding the separation of IP Pools by sandbox, especially in environments managing multiple configurations and types of deliveries? I appreciate your guidance in advance.Best regards.Diego P.

I have had a few marketers raise questions about the New reporting tool. When measuring email click-through rates (CTR) in the industry, the standard practice is to use "unique clicks,"  meaning each recipient is only counted once even if they click multiple times on the same link within the email; this provides a more accurate representation of engagement with an email campaign. This raises a few questions, and I was wondering if there are documented answers/rational from Adobe:In AJO, the CTR indicates to be Total Clicks / Total Delivered, instead of using unique click / unique delivered. Is there a documented reason/rationale why Adobe uses total clicksSimilar issues with CTOR. In our instance, Delivered appears to be lower than Unique Delivered.  How is this possibleWhere is there a clear breakdown that can be shared with marketing teams? Need to get answer for marketing teams.

We have an onboarding journey with multiple email steps. A series of 6 emails are sent after some delay times between them which we have set up already.We also want to include one more email that can be sent anytime they receive their offers during this onboarding phase. For that we made an audience to check if they have offers.But we want to make sure this email is sent only once(as a user can reach this step multiple times) and write a condition such that if they have already received this email dont send to them. Is there a way in the journey we can add a step that can achieve the above?Or please let us know if you have any better approaches to do it.

Hi There, I am having an issue that I kicked off one test email to send with one profile, but its action failed saying by the 24 hours reportError reasonErrorsNo email address found in profile1 That's strange because it's populated by looking via profile option with specific namespace and ID. My thought is if emailaddress field was created by my tenantID in schema is properly connecting to email campaign.  please advise.

I have a use case where the Primary Identity Namespace is a unique ID representing a customer's account. However a customer can have multiple accounts, all with the same email address associated to them, and as a result there are multiple profiles with the same email account. When a customer opts out of a subscription, or unsubscribes entirely, how can I update that new status for all profiles with that email address? If I identify the email field as an identity would that carry the updates across while still maintaining the unique profiles for each customer's unique account ID?

January '25 Release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   Customer Journey Analytics templates: You now have the option to enhance your Journey Optimizer reports by leveraging Customer Journey Analytics templates. This new feature allows you to streamline your reporting process with pre-designed templates tailored to your analytics needs.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.