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Vin_Adobe
Level 2
May 8, 2025
Solved

Could we utilize message feedback status in the same journey?

  • May 8, 2025
  • 1 reply
  • 474 views

Hi Team,

We have a scenario where a message feedback status from email need to be utilized within the same journey. 

Attribute : _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus

Example:


Query:

Is it possible to use feedback status (or any other message attribute)  directly in journey to be utilized for conditional query or update activity or custom action?

 

Best answer by SatheeskannaK

@vin_adobe Yes, you can setup an audience with the feedback status criteria and use them in the conditions. It will be a batch audience though.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/whats-new/previous-rn-new/release-notes-2024

  • Send and open events - Starting November 1st, 2024, streaming segmentation will no longer support the use of send and open events from Journey Optimizer tracking and feedback datasets. This change will apply to all customer sandboxes and organizations. Learn more

1 reply

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
May 8, 2025

@vin_adobe Yes, you can setup an audience with the feedback status criteria and use them in the conditions. It will be a batch audience though.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/whats-new/previous-rn-new/release-notes-2024

  • Send and open events - Starting November 1st, 2024, streaming segmentation will no longer support the use of send and open events from Journey Optimizer tracking and feedback datasets. This change will apply to all customer sandboxes and organizations. Learn more

Thanks, Sathees
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