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ccg1706
Community Advisor and User Group Leader
ccg1706Community Advisor and User Group Leader
Community Advisor and User Group Leader
Apr 29, 2025 11:00 AM UTC
Solved

Emails not sent

Hi all, 

 

We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.

 

Best, 

Celia

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Adobe Employee
Apr 29, 2025 11:16 AM UTC

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

 

 

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples#message-feedback-event-dataset 

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2 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
Apr 29, 2025 11:16 AM UTC

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

 

 

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets-query-examples#message-feedback-event-dataset 

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    ReenaJohn
    Community Advisor
    ReenaJohnCommunity Advisor
    Community Advisor
    May 5, 2025 8:41 AM UTC

    hi @ccg1706 

    Can please elaborate how do you know that you have received the email.

     

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