Adobe Journey Optimizer

Hi,  I have a bit of an urgent ask so any quick responses would be appreciated.  We're trying to add links to SMS and some links we'll need to add as a hyperlink. Is there a way to do this from AJO? ExampleInstead of showing the link: https://www.adobe.com/homeWe'd like to show: Click Here which would redirect the user to https://www.adobe.com/home Thanks

Hi This is a general question relating to Schemas, but it came up when I was working on AJO, so hope it's OK to post hereHere are some steps to reproduce:Create a new ExperienceEvent Schemaclick on the Field Groups Add buttonIn the “Add field groups” dialog search for “Adobe Analytics”In the results there is “Adobe Analytics ExperienceEvent Template” – click on the magnifying glass icon to preview that Field Group5. Expand any of the numbered event paths such as _experience.analytics.event101to200.event103Note that the “Required” field is not checked for any of those event fields in the preview. You can check other fields as well – you will be unlikely to find any field that is required. I'm using the event fields as an example here, but the same situation is happening with most/all of the fields in this Field Group 6. close the preview and add “Adobe Analytics ExperienceEvent Template” to the Schema Result: there are a huge list of required fields – the event

Is it possible to send email based on the journey if the profile of the journey is ECID? Or if we want to make event based journey we must add email as an attribute and based on that journey? I noticed that if I do not pass email as a parameter in event emails are not send even though ECID matches with profile which already has an email. 

Hi there,  Currently I'm working Offers , and I got one requirement to show some offers based on day. For example : I want to show some specific offers on Monday , How we can achieve this ?  Thanks in advance. 

Hello Community, Looking for a defined Standard to setup Journey End Date for always-on Journeys in Journey Properties. if will keep it blank, will the audience get exited after 91 days?  Thanks,Akram Husain

Hello everyone, According to the documentation, it is mentioned that IP Pools can be created separately for Marketing and Transactional messages to avoid issues like spam or others. However, I would like to confirm if it is also recommended to create separate IP Pools for each sandbox. https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/delegate-subdomains/ip-pools Are there any best practices or specific recommendations regarding the separation of IP Pools by sandbox, especially in environments managing multiple configurations and types of deliveries? I appreciate your guidance in advance.Best regards.Diego P.

I have had a few marketers raise questions about the New reporting tool. When measuring email click-through rates (CTR) in the industry, the standard practice is to use "unique clicks,"  meaning each recipient is only counted once even if they click multiple times on the same link within the email; this provides a more accurate representation of engagement with an email campaign. This raises a few questions, and I was wondering if there are documented answers/rational from Adobe:In AJO, the CTR indicates to be Total Clicks / Total Delivered, instead of using unique click / unique delivered. Is there a documented reason/rationale why Adobe uses total clicksSimilar issues with CTOR. In our instance, Delivered appears to be lower than Unique Delivered.  How is this possibleWhere is there a clear breakdown that can be shared with marketing teams? Need to get answer for marketing teams.

We have an onboarding journey with multiple email steps. A series of 6 emails are sent after some delay times between them which we have set up already.We also want to include one more email that can be sent anytime they receive their offers during this onboarding phase. For that we made an audience to check if they have offers.But we want to make sure this email is sent only once(as a user can reach this step multiple times) and write a condition such that if they have already received this email dont send to them. Is there a way in the journey we can add a step that can achieve the above?Or please let us know if you have any better approaches to do it.

Hi There, I am having an issue that I kicked off one test email to send with one profile, but its action failed saying by the 24 hours reportError reasonErrorsNo email address found in profile1 That's strange because it's populated by looking via profile option with specific namespace and ID. My thought is if emailaddress field was created by my tenantID in schema is properly connecting to email campaign.  please advise.

I have a use case where the Primary Identity Namespace is a unique ID representing a customer's account. However a customer can have multiple accounts, all with the same email address associated to them, and as a result there are multiple profiles with the same email account. When a customer opts out of a subscription, or unsubscribes entirely, how can I update that new status for all profiles with that email address? If I identify the email field as an identity would that carry the updates across while still maintaining the unique profiles for each customer's unique account ID?

Hi there, I’m currently creating a few offers for our client and wanted to clarify the difference between Rules and Audience.If you could explain the key differences with some examples, particularly highlighting situations where one would be more appropriate than the other, it would be really helpful. Looking forward to your insights! 

We are trying to do a replace of an empty attribute in the client profile with N/A in a custom action in a journey.  We tried replace and replaceAll but neither gave us the solution we needed.REPLACEconcat(concat(concat(concat(concat(concat(concat(concat(concat(concat(concat(concat(replace(#{ExperiencePlatform.ProfileFieldGroup.profile.person.name.firstName},'','NA'), ' '), replace(#{ExperiencePlatform.ProfileFieldGroup.profile.person.name.lastName},'', 'NA') )        , ' is customer since ' )        , replace(toString(#{ExperiencePlatform.ProfileFieldGroup.profile.customerSinceDate}),'','NA'))        , ' has home at ')        , replace(#{ExperiencePlatform.ProfileFieldGroup.profile..homeName}, '', 'NA'))        , ' has potential total assets of ')        , replace(toString(#{ExperiencePlatform.ProfileFieldGroup.profile.TotalAssetAmount}), '', 'NA'))   

Help please. Trying to use the following Code in Query Services and keep getting an error: SELECT _*******.enrichmentData.category AS CATEGORY,_********.enrichmentData.enrichmentValue AS enrichmentValue,count(1) eventCountFROM dataset_aep_profileenrichmentWHERE _*******.enrichmentData.enrichmentType LIKE ('brands')GROUP BY _******.enrichmentData.category,_******.enrichmentData.enrichmentValue The error I get is:Reason: [[DATATYPE_MISMATCH.UNEXPECTED_INPUT_TYPE] Cannot resolve "_******.enrichmentdata.enrichmenttype LIKE brands" due to data type mismatch: Parameter 1 requires the "STRING" type, however "_******.enrichmentdata.enrichmenttype" has the type "ARRAY<STRING>".; I've tried every variation I can think - please help. 

Hi All,  I want to utilize Offer start date and Offer end date in representation as dynamic content  inside the HTML. Is this possible ? if any one knows the syntax that will really help. Thanks in advance,

Hello, I would like to show a banner for a client's birthday.So for example, I would like to show a banner in the app of my company to a client which birthdate is 31/01 (we don't have the year of the birthday but we don't care about the year).And he needs to see the banner until 02/02 23h59.So during 3 days. Do you know how to do that in an audience or in a journey ? As I don't know how to filter on my variable Startdate and Enddate. In the first column is the Actor ID but I know in Adobe, we use Cloud ID, in the second column it's the offer ID. NS_IDACT_265ACTRTE_OFFLILY_265IUS1STARTDATEENDDATE955999967CoWe00000231-0102-02

Is it possible to use the same IP addresses across two email platforms. We would like to test Email Delivery in AJO while still using SFMC. Looking for a way to avoid IP Warming. We already have a custom action sending email send trigger to SFMC.

Hi Team, I had successfully completed one DM campaign but it's failed without file exported with the following error: Error reasonAn-error-has-occurred-when-exporting-data-to-the-destination.-Unable-to-perform-the-data-export-with-the-parameters-flowId-AJO-b235a143-3426-43e7-8af7-1699b9fd998f-segmentId-abnmemberid-3877c86b-d40a-4fb1-8c35-9fc83459597f-flowRunId-not-set.-The-error-message-returned-by-the-destination-is-10--. can you please help me out what's the exact error I can troubleshoot. Thanks in advance!!

How to fix this error in Adobe Journey Optimizer

Hi There, I created the schema with individual class selected and picked the corresponding field groups for first name and last name, city and state etc. Also composed with sign-up date of customers under tenant object. meanwhile, turned up the profile toggle for real time customer profile. moreover, I ingested the data using data source option after correctly mapping the source data to targeted dataset with no errors and after clicking preview the dataset option where I can see my data is correctly populated and showed up. However, when I navigated to audience menu were selecting segmentation definition to compose it with relative fields I drag and drop to segment builder canvas, then I clicked on view the profile button to see how many of profile is met with the condition which is 0%, even with one simple value, still not anything coming up. my question is why I am not able to see the profile. what's the step I incorrectly configured? Thanks a lot. 

Hi, I created a sample journey, attached the screen, for "web channal" action am getting errors, not sure what it means. Web channal config:I also get below error when i try to "Edit Content", and debugger is active.  Thanks

My team (5+ people) has been experiencing issues with copying a journey and it causing an error. So it's not just one user with a connection issue.    We have been working on a journey for multiple days, only to have the email nodes suddenly lose all the HTML code within them to force a rebuild of the emails.   We have copied a journey and the email nodes are copied also but the content in them is blank.     Is this unique to our instance of AJO?  Are there best practice steps our team should be adopting to avoid these issues.   We've notice this more in the past month.  We are discussing making backups of everything because we've had this disappear on the day we were to deploy campaigns.   Teams have noticed this while on a MS Teams call with colleagues, which also points to stable connectivity.   Is this a known issue? Or are there preferred/best practice steps/sequences when copying a journey that must b

Is it possible to test email content in one node in journeys or we need to use Condition node and split the users manually?

Hi team,Flexibility of scheduling email deployment as per customer profile location?if any OOTB function available for achieve this? if yes  please explain step by step how to configure.

Hi Team,  I am facing the following Alerts as :  "The selected audience has not been evaluated yet. The audience must be evaluated before a campaign can be activated" I have audience defined with no issue and it's the batch evaluation segment. I do not know what's wrong with the audience I added to DM. please advise.  

Hello Community,I have the following questions regarding discarded profiles that are logged in the Journey Step Event dataset/schema:How can I obtain detailed information about why a profile was discarded? We have the eventType(has Reason shortform) in the schema under serviceEvent.stateMachine and serviceEvent.dispatcher, but I'm having trouble understanding the reasons.What is the difference between the serviceEvent.stateMachine and serviceEvent.dispatcher objects in the Journey Step Event dataset/schema?Once an event hits AEP and is eligible to enter the Journey but somehow gets discarded, how can I capture that information and send it back to a third-party platform to retrigger? The Journey Step Event only contains the Profile ID, so how can I identify the specific event associated with that profile?