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chrisyan
Level 4
February 4, 2025
Solved

Adobe Journey Optimizer EM campaign failed

  • February 4, 2025
  • 1 reply
  • 817 views

Hi There,

 

I am having an issue that I kicked off one test email to send with one profile, but its action failed saying by the 24 hours report

Error reasonErrors
No email address found in profile1

 

That's strange because it's populated by looking via profile option with specific namespace and ID. My thought is if emailaddress field was created by my tenantID in schema is properly connecting to email campaign. 

 

please advise.

Best answer by Mohan_Dugganab

Kindly check if the email address parameter defined (in the email node) is the same as the one you see on the profile https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/primary-email-addresses#journey-parameters 

1 reply

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
February 4, 2025

Kindly check if the email address parameter defined (in the email node) is the same as the one you see on the profile https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/primary-email-addresses#journey-parameters 

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