DM campaign error

Question

Hi Team,

I am facing the following Alerts as :

"The selected audience has not been evaluated yet. The audience must be evaluated before a campaign can be activated"

I have audience defined with no issue and it's the batch evaluation segment. I do not know what's wrong with the audience I added to DM.

please advise.

DavidKangni · Accepted Answer

thank you! here is the monitor that shows no runs for all audiences defined. but how come to know the details why is not run. is the error coming from composition of audience I created or something else?

Seems your segment evaluation is not happening. For the details, I will suggest to reach out to Adobe Support as through the UI, there is no indication.

You can run some API calls and get the details

David

DavidKangni · Answer

Hi @chrisyan , It means your audience was created recently (less than 24 hours) and it needs to be evaluated (batch evaluation happens once a day) before you can use it. Thanks,David

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