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C
chrisyan
Level 4
January 24, 2025
Solved

DM campaign error

  • January 24, 2025
  • 1 reply
  • 964 views

Hi Team,

 

 

I am facing the following Alerts as :

 

 

"The selected audience has not been evaluated yet. The audience must be evaluated before a campaign can be activated"

 

I have audience defined with no issue and it's the batch evaluation segment. I do not know what's wrong with the audience I added to DM.

 

please advise.

 

 

Best answer by DavidKangni

thank you! here is the monitor that shows no runs for all audiences defined. but how come to know the details why is not run. is the error coming from composition of audience I created or something else?


Seems your segment evaluation is not happening. For the details, I will suggest to reach out to Adobe Support as through the UI, there is no indication.

You can run some API calls  and get the details 

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
January 24, 2025

Hi @chrisyan ,

 

It means your audience was created recently (less than 24 hours) and it needs to be evaluated (batch evaluation happens once a day) before you can use it.

 

Thanks,

David

David Kangni
C
chrisyanAuthor
Level 4
January 24, 2025

the Audience I added to DM was created 7 days ago. that's strange.

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
January 24, 2025

Can you check in your audience properties if it was published, when the last evaluation happened or if the audience was not deactivated?

In my case this audience was deactivated.

 

Thanks,

David

David Kangni
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