Adobe Journey Optimizer

Hi everyone, Following the February 2025 Release Notes, the Result Sets feature has been deployed, and I was able to create them in the sandbox I use. However, I noticed that the "Add Business Rule" option is missing in the channel configuration for both Campaigns and Journeys. Is there a way to ensure that Result Sets work for all deliveries, just like Business Rules did before this latest production release? Sources:https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/rule-setshttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/tutorials/configuration/business-rules/work-with-rule-sets Thanks in advance for any insights!Regards,Diego P.

HI Community, Is there any way to check last modified time for fragments and content templates in AJO.   Thanks,Akram Husain

Hi, I want to send emails to a group of users whenever an event occurs. Any solution to achieve this?

Hi all, This is becoming an increasingly bigger problem for our AEP instance. We've noticed that more and more profiles are getting merged together due to common ECIDs, meaning customers would login to different accounts with the same ECID browser and as a result the profiles are getting merged together. This is making our push notification strategy more riskier day by day because we could be targeting devices that are completely not associated with the intended account we want to target. As an example, if we have a campaign that wants to remind customers to pay their bill, the customer could be getting the wrong notification due to them logging into another person's account(say parents account) and having their profiles merged together. How can we address this in AJO? Thanks.

February '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Create and manage business rules: You can now create business rules using rule sets. Rule sets are groups of rule that help you limit sent messages within campaigns and journey actions across channels, and to control profiles entries into journeys. Generate landing pages with the AI Assistant: You can now craft compelling content for your landing pages, including full-page designs, personalized text, and customized visuals, with the help of the AI assistant. Brands with the AI Assistant (Beta): You can now set your own Brands to define your brand's visual and verbal identity. This capability is released as a private beta to a limited set of customers. It will be progressively available to all customers in future releases. Troubleshoot your custom actions (Limited Availability): You can now validate a

Hi, I'd like to know if errors when triggering an API campaign are stored in AJO just as Adobe Campaign Standard showing in UI any error. For example I'd like to see somewhere in AJO the 404 error detail.  Is it possible? 

As per AEP Segmentation Guardrails, org can have up to 4000.https://experienceleague.adobe.com/en/docs/experience-platform/profile/guardrails However as per AEP sandbox documentation, the maximum number of sandboxes allowed are 75.https://experienceleague.adobe.com/en/docs/experience-platform/sandbox/home#:~:text=A%20default%20Experience%20Platform%20license,of%2075%20sandboxes%20in%20total. Is this a documentation error?

For example: A list of objects with membership details such as membership start, end, year, type.To get a membership type based on year in a journey condition, there are no suitable functions available to filter membership array of objects and get type? Documentation has one such filter function but it's only for custom actions filter | Adobe Journey Optimizer Is there any better way to get membership type from list of membership array of objects based on year of membership in journey condition activity? 

Hello AJO Community!  We’re excited to launch a playground experience where you can try the new AI Assistant Content Accelerator. This is your chance to get hands-on with AI-powered content creation, explore personalization features, and see how it can streamline your workflow in Adobe Journey Optimizer.   Ready to Play?Jump into the AI Assistant Content Accelerator app to explore, experiment, and experience the future of content optimization!   In case you have any related questions or feedback, then feel free to reach out through the below comment section.  

Since email field validation and dynamic content blocks aren't built-in features in the Adobe Journey Optimizer (AJO) landing page builder, what would be the best practice to implement these? Are there any workarounds, such as custom scripts or integrations, to ensure data accuracy and personalized content delivery?

Hi Team Today in our AJO journey testing, we are highly dependent on Profile snapshot update which usually takes 24 hours  We can’t use the Test mode functionality of AJO since we are using Read audience activity which is querying the profile segments  Can anyone from the community please suggest the best approach where we can skip the 24 hour wait of Profile update  with regards Richa Chaubey 

Hi,  I am trying to create a Adobe CJA report for the journeys matching a condition. Under the Unique Journey Entries metrics, I see the total count as being incorrect {Total displayed :15/15 | actual sum : 24}. Need help  

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Hi Community, I conducted an A/B test using a journey where I created 4 treatments, each with different subject lines and content. I allocated 25% to each treatment and triggered the emails to a test audience. However, despite expecting that each person would receive a different email,  but all 4 participants received the same email and Subject line.Please anyone help me for this what's wrong? @anuhya-y  @mohan_dugganab @davidkangni @vraghav @satheeskannak 

Hi Members,   I created a journey with a reaction action after the email action and selected email click on the reaction action. I added a timeout path of 5 days. If the email is not clicked in 5 days then it will go the timeout path. I scheduled the journey and it sent the email correctly , i received the email and i clicked on the link present in it. In my profile in CDP i can see a message.tracking event with link click of type tracked. However i still see that the journey is waiting for click to happen.   What can i be doing wrong?   Thanks, Arpan

I have sent test emails to four profiles, but only one test profile is receiving the test email in Adobe Journey Optimizer. All four profiles are test profiles. I am doing this from the Sandbox. Some (but not all) received the test emails after several hours.

Hi, I have a fair understanding of how the tracking links work in AJO. Just trying to find adobe document that explains how it works under the hood? Especially, where does AJO keep the original URL? is it in the tracking URL? If yes then is it encoded/encrypted. This is the level of detail I am looking for. thanks.adeel

Hello all,I kindly need your support on the correct syntax & functions to be used on a Wait node (Custom)I'm required to wait until X days before a dynamic dateExample:End Date = 2025-02-10T18:00:00ZX = 2 daysCalculated datetime from Custom wait = 2025-02-08T18:00:00ZCould you help me with the correct expression to be used?Thanks,Salvatore  

Hi I’m encountering an issue when trying to send a URL in a JSON payload for personalization. The error occurs when the payload contains a field like:{ “link” : “https://www.example.com} Any insights or suggestions on how to do send data for personalisation  Thanks in advance

What is the most effective way to check if customer has adequate consents but during journey? Condition Node? What are your methods?

Hi, I am trying to extract some information from the AJO datasets, and I would like to know some more details about some of the fields.For example, what are all the values that can shows under _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus and what is their meaning> I can see stuff like sent, delay, error, exclude. I would also expect something like bounce, but what else?Is there a DETAILED documentation on these tables and what they contain?Please note I already saw this one: Journey Optimizer Schemas, and the descriptions are very brief and do not answer my question. So my question is: ca I find somewhere a more detailed description of the fields, especially the ones with a finite number of valid values, like feedbackstatus above?Thanks

I would like to parametrize particular attribute of request body of Custom Action. Is it possible??  

Hi Team, I defined a unitary event and stitch with action I would send out the communication but after 30 mins since published still no profile enter that should not be because I picked profile qualify to the event condition to test.  can you please explain when the event will run? 

Hi, I am using it:{%= addMonths(profile._deloittellpcanada.abnMemberDetails.tsExpect_date, 1) %}simply want to add 1 month to tsExpect_date but action failed because of it. the expect_date format is as 2024-12-04T00:00:00Z.  can you help me out to troubleshoot it? Thank you.

Sending birthday emails right at 12:00 AM in the recipient's local time is an excellent way to enhance personalization and customer engagement. For example, a customer in Paris should receive the email at 12:00 AM Paris time, while a US-based customer will receive theirs at 12:00 AM in their respective time zone. This approach ensures your message arrives at the perfect time, making the customer feel special. Here’s a guide on how to set up and schedule such birthday emails effectively using Adobe Journey optimizer tool.   Key Prerequisites Ensure the time zone field is available in the customer's profile. This can be sourced from the Preference Details field group.     Timezone attribute would hold a string value. Make sure to add the correct timezone value to the profiles.   Audience creation Use filters to identify profiles whose birthdays fall within a one-day timeframe. This ensures the journey targets the correct audience each day.