Question

How to fix error Email Personalization not allowed in domain name. (CJMTL - 010018-422)?

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Campaign can not be activated until all errors are resolved.

Email Personalization not allowed in domain name. (CJMTL - 010018-422)

I went through the documentation and can't find how to resolve this. Any tips?

Journey Optimizer

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Mohan_Dugganab

Adobe Employee

Do you have any personalization in the href tag that is completely dynamic ?

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C

ChristinatoliaAuthor

I have used a pre-made template and I'm not sure what I should be looking for in the HTML to answer your question. I am not familiar with personalization at all.

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C

ChristinatoliaAuthor

Turns out a link was wrong. This error message makes no sense, it could just say "check your links because one of them is wrongly formatted".

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arpan-garg

Community Advisor

Hi @christinatolia - Are you personalization the domain or the query parameters?

If you personalize the domain name in anchor tag its not allowed, instead you can save it as a variable and use the let variable in the anchor tag.

For example <a href="www.xyz.{countrycode}?q=12121"> is not allowed because you are using the variable in domain itself

Thanks,

Arpan

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T

TheFinder

Level 2

Will the click link can be tracked in CJA?. Because using this way, I can send the email and the customer can open the link but the link is not being tracked by adobe to see click events in CJA.

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SouravS

Adobe Employee

This error Personalization not allowed in domain name. (CJMTL - 010018-422) might come if the url is not correctly formated, it could be even a space also. We should check the highlighted links properly.

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