Adobe Journey Optimizer

Hi, I’m running into an issue with conditional content and could use some input or best practices. Right now, I have the default variant set as an empty text box — the goal being that if a user doesn’t meet any of the audience/condition criteria, it renders without additional copy. However, when I test it, there’s still extra spacing showing up where that content block is. The empty text box has no padding or margin, but it’s still leaving a noticeable gap.  Has anyone experienced this or found a good workaround? Thanks in advance!

We're currently testing the Business Rules functionality in Adobe Journey Optimizer, specifically focusing on frequency capping. For example, we've configured a business rule to limit a customer to 1 email per week. In our test journey, we attempt to send 4 emails total—2 scheduled for this week and 2 for next week. Our hypothesis is that AJO should enforce the cap by delivering only 1 email this week, and then 1 email next week, holding back the others accordingly. While we do see some emails being suppressed by the cap, the behavior is not consistent or predictable, which makes it difficult to understand and trust the enforcement logic. We used the experience league documentation for reference. We submitted an inquiry to Adobe Support, but so far, we haven’t received a conclusive explanation or guidance that enables us to move forward with confidence. This issue is currently blocking the delivery of a key business feature, and we’re reaching out to the community f

How the sendout is done do WhatsApp through Sinch - using Custom Actions?

Hi All, Scenario:We are getting a transaction from external source system against which a AJO message will be dispatched and we need to send the engagement data back to the source. Dummy sample data from external system:For better reconciliation, we want to understand if we could store the "external system id" against the AJO message dispatch details.

Hello all, So I'm creating a Journey that's using a Unitary event to start the Journey. Once the Journey starts, there's a 2 day wait and then I need to run a condition activity to confirm if the profile has consent to send an email.  When trying to configure the condition - it only maps to the Prospect schema. Wondering if this is something that OOTB, or can it be changed so I can access the Core profile table?   

How can the Audience in AJO can be tested, whether the records qualifying in the Audience are as expected. The initial read Audiences are ignored while using test mode of the journey. One of the approach to verify the records is by querying the Profile snapshot and compare the count with Audience. This doesn't seems to be a convincing approach for QA/Testing Team. What could be the another way for it?

Hi Team, While i am open the fragment i am getting below error please any one help how to resolve this issue? 

Hi Team, We have a use case where we need to retrieve and store the node ID and name of a specific activity within an AJO journey in a variable. While we understand that journey properties allow access to these details for the current and previous activities, our requirement is for a different node that is neither the current nor the previous one. Later, we intend to use this variable as a request parameter within a custom action. However, we want to achieve this without making an API call to store the node details in the variable. Additionally, could you please confirm if there is a way to directly retrieve the node details within the custom action without using variables? Best regards,Richa Chaubey

Do we need to enable profile in the Event Schema to use it as a Contextual Attribute in a journey ?

Hi! Client created an email transactional-type campaign, and during configuration, if "Create New Profile" is not selected, the system throws an error saying the profile doesn’t exist if the profile does not exists in AEP/AJO. Questions: . Is it possible to send emails without having a profile created and not clicking on "Create New Profile"?. If not, we need the ability to mask or hash the email address for specific use cases where the email is considered sensitive or secure. Currently, in Adobe Campaign Standard, transactional events of this type only send the email to the provided address without creating a profile. We need to replicate this same behavior in AJO. Thanks

We need to use the URL in the SMS messages,1. If we use normal URL then it is not getting tracked in CDP.2. If we use Shorten URL then it gets tracked but the limitation here is that the URL will get expire in 15 days as mentioned in the document.  Any solution on this ? Thanks in Advance!

Hi There,  We have multiple journey chains for various touchpoints, based on the audience profiles we've defined. Each profile could qualify for multiple touchpoints across different journeys, or within the same journey. The scope of our marketing strategy is to ensure that each profile only receives one communication per day, whether it's within the same journey or across different journeys. I know we have capping frequency rules that can be employed, but please confirm if this approach is on the right trackThank you.

Team,Can we leverage the OOTB Adobe Journey Optimizer Dataset "AJO Message Feedback Event Dataset" to create custom fields for data storage.My requirement is to create store custom values in OOTB schema and leverage them at the time of personalization. The way we utilize broadloag schema in Adobe Campaign using target mapping. 

1. Through Adobe servers? 2. Configure Your own email provider (SendGrid, Mailgun), however is it possible to send email directly from AJO campaigns / email node in journey? Or I need to configure Custom Action?

Is it possible to have AJO B2B and B2C on one sandbox?

Complicated one so I will try and explain.  I have a core customer schema which has the primary identity representing an individual.  Each customer can have multiple accounts so there is another identity field on that schema Account ID.  There are several other schemas with account information, all of these have the Account ID as the primary identity on the schema and all use the same Account ID Identity Namespace.  Based on my understanding the various data on those tables make up the profile fragments that I can then use to create an audience, however when I try and build a rule it is not selecting the profile for all of the available values. Ex. Customer X has Customer ID ABC on core customer schema he also has AccountID's 123, 456 and 789 on the same schema.  Account Info Schema has Account ID as the primary identity for that schema and Customer X has 3 rows, one for each account.  This schema has a field "Account Type" and each account has a diff

We're attempting to pass a complex array of objects. Everything works fine in the preview, and we're able to send proofs successfully. The object is defined at the content template level and utilized in a fragment to render the object details, which also works perfectly. However, we're encountering an issue when trying to publish the email fragment. The error message indicates that the fragment is malformed.

Hi,The client launched an API triggered push campaign in production, but the push notifications are not being sent due to a "PushNoValidTokenFoundForApps" error. The same campaign was previously published in the development environment and worked without issues.Has anyone encountered a similar situation? Here the profile, which was created correctly: And here the event  Thanks!

Hi, Is there a way to import HTML templates from AEM to AJO under content template section. Any suggestions/references to documentation would be greatly appreciated

All, I just need help on how I can run an query on an Audience I created, but I want to use Query Service so I can confirm some values from the Audience. I've run queries on the datasets using a Journey Action ID to get Tracking/Message feedback information, but I don't see any documentation on how to run this type of query on an actual audience.  Please advise. 

how does AJO reporting work for email interaction line email open, email click etc ? does it read data from AEP or does it maintains its own database internally ? Consider a scenario where AJO sends email related content information via API to salesforce or other email platform. Now SF would have email interaction details such as email open, email click etc. Can we bring that SF email interaction data directly to AJO, or we must only ingest the data into AEP and then visualize in the CJA report ? This usecase is being discussed with the one of the client who do not want to use AJO email capabilities as its too costly for them. They do have AJO license and cheaper email palteform. How do we track email interaction in AJO if we use external email paltform outside AJO ? 

Looking through the documentation and I can't seem to find a definition here.  Under the Consents and Preferences field group there are 2 subgroupings, Receive Emails and Receive Commercial Emails.  I'm clear on receive emails and that this acts as a filter on if a customer can be emailed, but I can't find anything in the documentation on what, specifically, Receive Commercial emails does.  Any insight here appreciated as I'd like to make sure I'm using all of the functionality and being as granular as possible.

Hello Adobe Community, I am in the process of setting up the first subdomain for a client and have noticed several IP addresses listed as type A records in the DNS Records. I would like to confirm whether these IP addresses are the 24 IPs that Adobe provides to the client for sending emails in Adobe Journey Optimizer (AJO). Could someone please clarify if these IPs are indeed allocated for this purpose, or if they serve a different function? Thank you for your assistance.Best regards,Diego P.

hi team, a client is using the CNAME delegation for creating a subdomain. They've pasted all DNS records in their hosting solution but when they want to paste this AJO record: CNAME , notificaciones.aaa.ar , notificaciones.aaa.ar.cname.cjm.adobe.com in their hosting solution, the client is currently adding it as an A Alias because their hosting provider requires an initial alias to configure a CNAME (like data. ; _dmarc. ; cdn , etc.) , and notificaciones.aaa.ar doesn't have one.That's why they're using an A Alias. But AJO is not finding the CNAME record desired ( notificaciones.aaa.ar ) and we're not able to create the subdomain.Has anyone faced this before? We're in a hurry as we need to start our email campaigns.  Thanks. 

Hello,I added UTM parameters in channel configuration.when i published the template through journey, am not seeing that every link present in template are not automatically appended with UTM parameters. Is there a reason why AJO isn't appending UTM parameters to few links included in the template? ThanksAJODev