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In AJO we have this advanced content locker when we work with email templates. But we experience an weakness in how we can work with this. And that is when our email templates is created by fragments. You can lock and basically control most of the content in a pre defined template. But that is only when all needed fragments in already in the template. When users -witch is common usage, drag and drop new fragments they want and need into the template, from the fragments library/menu, there is no content locking on those. It the fragment you drag into the template has text or other content areas that should not be changed, or the formatting should be locked it would be nice if this could be defined on the fragments itself. No we cant set any limitations when it comes to content in a fragment, when is comes to locking fragment content form been edited after been dropped into an email template.
Description - possibility of saving tags or attributes for each node in a journeyWhy is this feature important to you - for better analysis in CJAHow would you like the feature to work - choosing characteristics when creating or changing a journey campaign in AJOCurrent Behaviour - it is only possible to aply tags to the whole journey, not to a specific node.
In bigger organizations with many users that uses AJO if can be difficult to make all use a common naming convention to structure the content created in AJO, like audiences, Journeys and offers. Even if we have the folder possibilities it is a good thing to have a good naming convention when searching or navigating trough the content. Even all know and understand this importance, it is hard to make all users follow this in there hectic daily work. The idea is to have the possibility to create a set of PreFixes of names that you as a user can use when creating content. F ex you just select the name of the PreFix by selecting it with a checkbox or from a dropdown, when creating things. When saving the PreFix will then be saved as the first part of the name of the thing you create. If you have operations in different countries you might want to have a country PreFix, in addition to f ex the department you work in. A set of naming PreFixes could then be f ex.No_SalesSE_SalesDK_Sa
We are facing a issue where many of the stakeholders that is doing proofing of emails is not an AJO user, and can therefor not use the build in features for this. The workaround is hard and time consuming, like taking screenshots and distribute those around in the organization or creating a own Journey with test users for every time you have a change in the email contain. In most cases this means creating several journeys and sending tests as a real send out to stakeholder many times before the final email goes live.We are therefor wondering if the "mirror page link" could be used instead. if that could be distributed before the mail is rendered and sent out. This means that when we create a proof in AJO, it would be nice if the "mirror page" link also could be generated and be public so that this link could be distributed to Stakeholders that is not AJO users. Be able to share a final version of an email through a public link before a final send out has been rendered would be ver
Hi,i created the personalised offer in ode with two representations. one is with placement "A" and another is with placement "B". now both these representations will qualify for the same audience. each representation has a unique content. Now, when i create a decision with two placements, i'll have two encoded decision scopes. these scopes i add it in edge api. considering the edge api body, i'm adding the decision scopes in this way "query": {"personalization": {"decisionScopes": ["decisionscope1","decisionscope2"Now when i hit the edge api. only the decisionscope1 is getting the personalised offer response but for decisionscope2 i see fall back offer. when i change the order of the decisionscopes. i see decisionscope2 returns personalised offer response but decisionscope1 returns fallback one. can any one please help on this??]}}
Hi, I’m currently working on an SMS integration with a custom provider, and they’ve asked me the following: “To proceed with the activation of the instance, we need to know from which IP or domain we’ll receive the requests so we can allow them through our firewall.” Do you know if SMS traffic is actually associated with specific IPs or domains? I’m a bit unsure about how that works in this context.
Any reason why Condition option on the left rails is available for the email subject personalization, but not in the email body personalization ?
All, I have an In-App Message in my Journey that should "fire" based on a email click. The journey runs and it appears the In-App message runs, but working with my QA team, they are not getting the message. We've checked the trigger, and when we manually run the In-App we can see it in our QA app. However, when it's part of the Journey we're not getting the message. Attached is my Journey and the trigger configuration :Does anyone know if my config is off, or best ways to troubleshoot.
Hi all, I am creating a url tracking parameter in Marketing Channel surface and want to add the message action name included in journeys. But I need it to populate in the URL following this format: "em-" + context.system.source.actionName. When using context.system.source.actionName as is, it will show i.e.: Email+-+ "ActionName". Therefore, I'd need to replace the first part mentioned above (Email+-+) by "em-" Is it possible to treat this type of contextual attributed at channel surface level?
Hi all! I'm aware I can use audiences in condition activities inside journeys, but my question is: If I use multiple audiences as part of the same condition node with 'OR', is the performance of the journey lowered? - currently we have a journey started by a unitary event and would like to take out profiles who don't match certain conditions. Appreciate any help, thanks!
I am looking for ways to prevent users from re-entering same journey again. From AJO docs, Incremental load prevents users who have previously qualified; However, if a user's profile changes and they drop out of, then later re-qualify for the audience, they may still re-enter correct?How can we make sure that they never enter the same read audience based journey?
Hi team,We’re exploring how to track and reconcile message feedbacks (delivery, bounce, etc.) with the original API triggered transactional message send requests in Adobe Journey Optimizer.According to the feedback webhook documentation, the webhook payload includes a requestId field, which uniquely identifies the transactional send request.However, when we query the AJO Message Feedback Event Dataset, the field requestId doesn’t seem to appear — even though the rest of the payload closely mirrors the webhook structure. What’s the recommended way to tie a feedback event in the dataset back to the original send request? Would really appreciate guidance or examples on how to correlate feedback dataset records with the original transactional requests.Thanks in advance!
Client is a professional sports team and often has last-minute lists they need to email. They have a stand-alone AJO (no RT-CDP or CDP connected to facilitate real-time audience evaluation). Example use cases could be:1. Same-day ticket purchase there were not capture at data refresh from warehouse, or at ticket-purchase event (configured but limited). 2. Communicatsions that need to go to people not typically in the database - such as family members of players/staff, and/or lists from sales-teams for certains games, our group sales members. We are hoping to receive details on whether list imports and/or real-time evaluation is on the roadmap for stand-alone AJO and highly suggest this functionality as marketing automation platforms fulfill this need. We have provided workarounds to get the client as close as possible, but are looking for input from other users and Adobe team. Any specific details greatly appreciated!
Dear Community,Greetings! I have setup an event that triggers the journey. The event has the 'accountNumber' and 'phoneNumber' attributes. Now, I need to find the 'email address' associated with the 'accountNumber' or 'phoneNumber' and send out an email to the user. Account Number is the primary key here. How can we accomplish this within the journey? Thanks in advance.
Calling all Journey Optimizer customers! We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions. Register here: https://event.adobe.com/adobeskillbuildertour
Hello everybody!I'm discovering AJO and got stuck in understanding on how to create a Profile. Can somebody explain for me please!
Hi, I have a question regarding token/API key when configuring a new API Credentials for an SMS custom provider. Here the cURL for sending an SMS (no neccesary to create a token for sending) And then I have this cURL for token: When I go to create the API credential, I have the API KEY option, what should I paste here, in Name = "Bearer" and in API token, the api_key? (based on first image cURL)or should I generate a new token with the jwt option (2nd image cURL) and then adding the authentication parameter in the header?Here the custom payload I need to paste: {"message": "This is test and \n this is a new line","to": "+111111","bypass_optout": True,"sender_id": "SMSto","callback_url": "https://example.com/callback/handler"}I've tried everything and I have failed authentication when trying to send Verification SMS I'm completly lost about this SMS configuration. Your help will be very valuable. Thanks!
Hey Journey Optimizers! We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, we aim to provide clear visibility into how your voice translates into product direction and delivery, and ensure you see the impact of your feedback in action. Here’s what’s been happening with your ideas in the 3rd quarter, i.e., 1st July – 30th September’ 25: Impact at a Glance 19 ideas submitted by community members 5% features delivered 90% of those ideas are being investigated by the product team Delivered Ideas – You Asked, We Built It! We’re excited to share that the following idea has been addressed and is available in the product. While the functionality already existed, this idea helped spotlight and elevate its value for our communit
I am trying to create a landing page, subdomain, and preset are correctly configured. But when I create a landing page and publish it, I get a 400 error when I try to access the landing page
Could using the same subdomain for both SMS and email impact my email sending reputation?For example, if my SMS channel generates a lot of spam complaints or opt-outs, could that negatively affect the reputation of the email subdomain in any way?
How to define/personalize an if-else condition in an AJO API Trigger Campaign email template to return the values of {{context.make}} and {{context.model}} only if they exist(true). If only one exists(true), return that one; if both exist(true), return both.{ "context": { “make” =“true”,"make"= "a", ”model”=“true”, "model"="b" } }
Hi all, Is it possible to use a subdomain delegated to Adobe and used in email channel setup to be reused in SMS Subdomain setup with a different prefix ? As per this documentation - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/sms/sms-subdomains already delegated subdomains can be used, but wondering whether the one used for email setup could be reused for SMS or not ?
Hello!I'm having difficulties finding Version identifier enable option when creating schemas.Can somebody please help me with this?Thanking you in advance,Aline
I am trying to create a variable in HTML and use the value in multiple places in HTML. {% let Linktags = "abc,def" %} <a href="https://www.qatarairways.com/" target="_blank" data-tags="{{ Linktags }}" style="color:#8C919B; text-decoration:underline;" data-tracking-type="MIRROR_PAGE" data-nl-type="mirrorPage"> View in browser </a> I validated this HTML and there is no syntax issue but it is treating like string data-tags="{{ Linktags }}". instead of getting value from actual variable. I also tried below syntax but it is not working. Any idea how to make this work ? <a href="https://www.qatarairways.com/" target="_blank" data-tags="{%=Linktags %}" style="color:#8C919B; text-decoration:underline;" data-tracking-type="MIRROR_PAGE" data-nl-type="mirrorPage"> View in browser </a>
Lets say if the events are batch based, and attribute required in the personalization is not part of profile schema, but event schema. And those attribute cant be added into profile as there could many such attribute. In such case if journey is built using read audience or qualification, then how to access attributes from event schema for those audience ? computed attribute is not an option here, bcz these cant be stored as profile attribute due to growing nature of event attribute list.
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