Adobe Experience Platform

Hi ,I am seeing below error since a week while creating a new product profile in the admin console.How do I resolve this? ​​​​ 

Hi. I am having a problem with arrays in profile attributes and need guidance.I am performing a proof of concept of arrays on profile attributes applying mapping functions. I have an XDM Individual Profile schema that, among its fields, there is an array of strings. In the same way, I have a dataset based on that schema.I am using the Local File Upload source to upload CSV files. I have the following CSV files:test1.csvID_CLIENTE_CORE, ARRAY T0000000001, Hellotest2.csvID_CLIENTE_CORE, ARRAY T0000000001, FriendWhen it comes to mapping, I create a calculated field as follows:upsert_array_append(to_array(false, ARRAY)) Let me explain why I use these mapping functions:to_array(value): This function converts a string, for example 'Hello', into an array. This causes 'Hello' to become ['Hello']. [1]upsert_array_append(value): This function, in theory and following the Data Prep documentation, adds all elements of the full input array to the end of the array in Profile. This generates, in

Hi everyone,I’m trying to configure a Streaming Destination in Adobe Experience Platform (AEP) using OAuth 2 Client Credentials, but I’m consistently getting the following error:“Error creating connection – Authentication failed. Check your credentials and try again.” Configuration Details used: Access Token URL:https://ims-na1.adobelogin.com/ims/token Client ID / Client Secret: Generated from Adobe Developer Console (OAuth Server-to-Server project with AEP API added) Client Credentials Type tried: Basic Authorization Client Credentials in Body How do I use these details in the access token? The documentation says that the URL can have only one query parameter.  Grant Type:client_credentials Scopes used:openid,AdobeID,read_organizations,additional_info.projectedProductContext  Documentation details:HTTP API connection | Adobe Experience PlatformError seen: Tried below Access token URLs:https://ims-na1.adobelogin.com/ims/token/v2 https://ims-na1.adobelogin.com/ims/token/v

My understanding is that the record deletion feature is mainly for cleanup of anonymous/test data and CCPA (privacy service) is for deleting opt out of sale, or user's personal data, but do both options functionally achieve the same result?Here’s my scenario:I accidentally deleted a test record using a CCPA request.The record was a merged profile with 3 identities: SSID (primary key), ECID, and phone.After the CCPA deletion (based on phone), the record no longer had the phone number as an identifier. At the profile level, I only saw SSID and ECID. This is what I was expecting.Later, I ingested a new phone number against the SSID (primary key).Expectation: The phone number should again appear as an identifier at the profile level.Issue: The dataset has phone defined as an identifier, but the new phone number is not showing up as an identifier under the profile.Could this behavior be related to the earlier CCPA deletion? nnakirikanti, Tof_Jossic,NimashaJaincan you please h

Hi AEP Community, Greetings! How much time does it take for profile attributes to sync in the profile store when ingestion type is streaming?I had the idea that, all profile attributes that is either ingested as batch ingestion or streaming ingestion (from a true streaming source), then it takes about 24 hours or 24+ for the values to be synced in the profile store and only then we could create segments. Is my understanding correct? or does streaming ingestion helps with profile attributes being updates in under few minutes and the audiences would qualify in under few mins? Thanks,Sambit

Hi, I’m trying to setup a daily dataflow from AEP to an SFTP using Destinations in AEP. I’ve setup the SFTP destination and have been able to connect to it successfully, but keep getting the following error:Unable to create directory for path sftp/SFTP_220260324_120519/part-00000-tid-2776579317160816273-5bb6a03a-8b4a-46fc-8fca-d3f38be573b0-1414191-1-c000.json.gz with the parameters flowId=9a432588-4c13-442c-85c0-9b968c07a5c3 datasetId=65aefbff544b412c9f33e273 flowRunId=d9568853-f592-4361-9b08-df20bb1db29f. The error message returned by the destination is Can't make directory for path "sftp" under "/".. Please verify that you have the necessary permission to perform the operation to the destination and the path is correct. We’re aiming to have the file upload to the root folder under the SFTP, and have confirmed that AEP has all of the necessary permissions to read and write the root folder in SFTP, but are still encountering this error. Has anyone encountered a similar issue in the pas

Hi Team,We are observing several hundred batch IDs that have been stuck in a “loading” state in 2 months period, which suggests potential data loss.The source system successfully sent the data, however these batches never transitioned out of the loading state and appear to be stuck indefinitely. As a result, the data is not available downstream and we are currently missing critical data.We have subscribed to dataflow ingestion alerts, but these alerts are not providing any visibility into batches that remain in the loading state, and no updates are triggered for these batch IDs.Given that the data is now outdated and cannot be backfilled or re‑ingested, what is the most efficient and recommended approach to immediately identify, monitor, and detect batches that are stuck in the loading state?we are using Retrieve list of batches with query params so that we can see the missing batches that are still in loading state Any suggestions would be appreciated ThanksReshmika

Hi Team,We have three different data sources. One of them is Marketo. When Marketo deletes a record, we only see the isDeleted flag in the Data Lake, but the deletion is not reflected in the Profile Store.If the same profile later arrives from Source 2 or Source 3, it still qualifies for the segment and gets pushed back to Marketo through the Marketo Engage Destination Connector.Is there a way to prevent such deleted records from syncing back to Marketo again?Thanks in advance!

Adobe Tags does not currently allow for multiple development library configurations - are there any methods that individuals are using to allow for multiple individuals to work at the same time within the same property and whilst ensuring that the latest instance of the Adobe Tags? Is there Thanks,Ty

We’re excited to celebrate Björn Koth ​​​@bjoern__koth ), who has been named the 2025 Community Member of the Year for the Adobe Experience Platform community!   Over the past year, Björn has distinguished himself as a trusted and familiar presence in the AEP community, consistently showing up with deep expertise and a strong commitment to helping others succeed. His steady, thoughtful contributions make complex topics easier to navigate and help members move forward with confidence. What makes Björn stand out is the level if care he brings to every interaction. He takes the time to share clear, practical guidance, keeps conversations moving in a positive direction, and creates a space where learning feels approachable and collaborative. Through his consistency, generosity, and community-first mindset, Björn has had a lasting impact on the member experience in the AEP Community and across the Experience League as a whole, making him a natural choice for this recognition. The Community

I am going to configure CNAME in order to have first party tracking. Is it also required to configure FPID? What is the specific use-case for FPID?https://experienceleague.adobe.com/en/docs/experience-platform/collection/use-cases/identity/first-party-device-ids

Hello Community - I'm hoping to get a better understanding of what makes "Tags" tick.   I have past experience with Adobe Tag Manager, DTM and now Tags. I have experience with GTM and Tealium. Tealium has a document called "order of operations" which explains internal prioritization of the load rules, extensions, tags, etc. I've not found the equivalent for "Tags" (or Launch).  The real question I have at this point is, are there some things which get cleaned out of Custom Code sections (either in events or rules) during the library build process?  I've added lines and lines of code with console.log statements and such and it simply disappears from the library or never gets executed (ignored?) when testing on a site.  Last, what's the story with trigger() ?  Is there any limit to where and when it can be used ?  Thanks for reading and I look forward to replies!

Hi,Created Data stream for AA [1] and another datastream for AT[2], now in the tag  properties updated AEP extension to set the datastream to [1].Within the rules, created one rule for AT - library loaded- send event - checked the include render propositions and checked the render visual personalization decisions with send display event - unchecked. The datastream override is done here to point to [2].Now for the AA rule - Only AA tracking is done -  on on load events - and unchecked the include render propositions and unchecked the render visual personalization decisions with send display event - unchecked. The datastream override is NOT done here and points to [1]. AA reporting seems to occur but Adobe target does not get the reporting . We have no a4t provisioned. @bjoern__koth 

Hello everyone,I am currently trying to understand how schema relationships work in Adobe Experience Platform. Specifically, I am looking at the example involving Loyalty Members (Profile class) and Hotels (Reference schema).My Scenario: I have established a relationship where the "Loyalty Members" schema (Source) points to the "Hotels" schema (Reference) via a preferredHotel field. Both schemas are enabled for Profile. I want to create an audience to segment all hotels where petsAllowed is True. My Question: When I export this audience to a Destination, can I export the attributes of the Loyalty Member profiles (likepersonalEmail.address or name) that are linked to those qualified hotels?If this is possible, how should I configure the Mapping in the Destination to ensure the Profile data is sent even though the segment criteria are based on the Reference Schema?References: Documentation Tutorial: Define a Relationship Between Two Schemas Using the Schema Editor | Adobe Experience

Could you please clarify whether merge policies (such as Dataset Precedence and Timestamp Ordered) are applicable to Account profiles in B2B implementations, similar to how they are applied for customer/person profiles in Adobe Experience Platform?Specifically, I would like to understand if merge policies control how data is prioritized or combined when multiple datasets contribute attributes to the same Account profile, just like they do for customer profiles.Any clarification or documentation reference would be greatly appreciated.

The Shopify Order_Line_Items table is missing a timestamp field needed to schedule a dataflow connection to pull in order details that relate order and products from Shopify into AEP. I was able to schedule data connections for the Orders and Customers tables. However, the Order_Line_Items table is needed to tie the products to the orders. Without this timestamp field we cannot use this Shopify connector. 

Hi,Has anyone experienced issues with mobile SDK events on iOS version >26.2?We are facing cases where events reach AEP for devices with version 26.2 or older, but not for newer versions in the same use case

I am getting this error when sending an audience to the TikTok Destination within AEP. Any suggestions?  {"message":"externalAudienceId could not be parsed","code":"500 INTERNAL_SERVER_ERROR"}

Hi AEP Community,I’m doing a POC, ingesting Experience Event data and Individual Profile data, into Adobe Experience Platform and I’m seeing this behavior: Data Lake ingestion works (5 records appear) Real-Time Customer Profile shows 0 records / 0 identity matches Here’s my setup: (Please note all are dummy data).Sample Dummy Profile Schema Payload:{ "_object": { "StCd": "CA", "CNUM": "1125" }, "_id": "/uri-reference", "personID": "Sample value"} Primary Identity: CNUM Namespace: CNUM Sample Dummy Event Schema Payload:{ "_object": { "EnEvenObj": { "CNUM": "1125", "Type": "Dep", "EventDate": "2026-02-20T20:20:39+00:00" } }, "eventType": "adve.comp", "timestamp": "2026-02-20T20:20:39+00:00", "identityMap": { "key": [ { "id": "Sample value", "authenticatedState": "ambiguous", "primary": false } ] }}Observations: Namespace and Primary Identity are defined in both schemas Data was ingested after Profile was enab

Hi all,We are using AEP B2B and Marketo as marketing automation which sends out the emails. We have the marketo person, marketo activity etc as AEP data source.We are receiving every click/ open etc events in the marketo activity source. Now we need to find the content which generated the marketo event. Can someone please shed some light on this, I am not able to find any column related to parameter and not sure if I am missing something here

Hi Team,We have successfully ingested data into the B2B Account and B2B Person datasets, and the profiles are visible in the Profile Store as expected. The profiles for these entities have been verified in the Profile UI and appear to be correct.However, after ingesting data into the B2B Account–Person Relationship dataset, we are unable to see the corresponding Account–Person relationship reflected in the Profile Store.For the relationship mapping, we followed the Adobe documentation provided in the link below:https://experienceleague.adobe.com/en/docs/experience-platform/sources/connectors/adobe-applications/mapping/salesforce#account-contact-relationBelow are the dataset details used in this implementation:Datasets: B2B Account_IM_Dataset B2BLead_IM_Dataset B2BContact_IM_Dataset B2B Account Person Relation_IM_Dataset Environment Details: Sandbox: aepenablementfy26 Environment Type: Development Region: VA7 Although the data ingestion for the Account–Person Relationship data

Background:Working with AEP and connected tools like CJA and AJO for a while now, one thing has become painfully obvious lately: the lack of a useful documentation of the client setup. There may be great yet unofficial community tools out there, but let's be honest, in many cases people using the system may not have the required setup like programming languages (Python or NodeJS) to generate the documentation for themselves, so might require a developer to support them. What I am trying to say is:The Adobe tools are powerful and highly complex to set up, and creating and maintaining client-specific documentation on that is cannot possibly be a manual task. This is surely not sustainable. What I would like to pitch is:We need a Documentation section built into the UI AEP and connected tools, that lets you generate an ad-hoc, standardized documentation as downloadable Excel workbook.This you can then either keep in AEP to be accessible for everyone with access, or decide to download and

After sending incremental data to destination platforms (based on the referenced use case), we need to regularly delete the previous day’s batches from the destination dataset table. To automate this process, we explored the available API options, but it appears that the Batch Deletion API is deprecated.Could anyone confirm whether there is any supported method to programmatically delete batches?(Using the UI is not feasible since this needs to be fully automated.)Approaches We Explored but Could Not use:Deleting Records via Data Lifecycle Management - This does not work because the dataset is not Profile-enabled, so there is no primary identifier available to target records and we don’t want to make it enabled as well just to create duplicates in the profile store. Data Retention Policy - Retention policies apply only to event datasets, so they cannot be used for this dataset type.  

Dear community from abroad of USA.For accountant reasons we need a 2026 Certificate of residency of ADOBE INC, usualy published on the company site. I would like to make a subscription. I found here the 2024 Certificate. It is issued by Department of Treasury Philadelphia. for taxplayer Adobe INC. The main text is: “I certify that the above-named corporation is a USA corporation, and a resident of USA for purposes of US taxation. “Can you please direct me how to obtain one ? The virtual assistant dosn’t understand my issue :).