Cannot view or edit audience due to "Cannot set properties of null (setting 'segmentJobData')" error | Community
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June 18, 2026
Question

Cannot view or edit audience due to "Cannot set properties of null (setting 'segmentJobData')" error

  • June 18, 2026
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I have several batch audiences which were activated to destinations within the past 2 years. They were created through the segment builder UI; there are about 300K+ qualified profiles.

 

This week when I go to edit the audiences via the UI, under attributes there is an error which says “Cannot set properties of null (setting 'segmentJobData')”.

 

Clicking Edit Audience results in an error of “Audience cannot be loaded. Cannot set properties of null (setting ‘segmentJobData’).”

 

 

Any thoughts on how to resolve this issue such that I can edit the audience?