Adobe Experience Platform

Authors: @sanantharaman  @lycos_arun @1387974 Reviewers: @huongvu @rachel_hanessia @yunyaoli The technology landscape has continuously evolved, reshaping how brands engage with their customers. One of the most exciting frontiers in this transformation is the application of Generative AI in Customer Success. Through our conversations with customers using Adobe Experience Platform, a few recurring needs became clear: Accelerating the implementation of use cases from customer acquisition to customer retention Driving greater efficiency in implementing their customer experience workflows Democratizing the expertise and access to specialized information to help marketers realize value more easily With these insights in mind, we set out on a mission to enhance customer support in Adobe Experience Platform applications- leveraging conversational AI to create a smarter, more seamless support experience. Elevating Digital Tra

Hello Guys, I found a similar topic: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform-data/support-for-merchandising-evars-in-xdm-productlistitems/m-p/436035#M3699I implemented it like mentioned on: https://experienceleague.adobe.com/docs/analytics/implementation/aep-edge/variable-mapping.html?lang=en# but it seems that it is not mapped.Example:"productListItems": [ { "SKU": "1111", "quantity": 3, "currencyCode": "EUR", "name": "X1", "priceTotal": 5.7, "lineItemId": "Small Sortiment|Baby", "_experience": { "analytics": { "customDimensions": { "eVars": { "eVar1": "X1" } }, "event1to10

Dear Community, I have created an ExperienceEvent Schema and tried to ingest data into the dataset. However I have ran into a problem during batch data ingestion. We went back and recheck both the file and the schema and still we were unable to resolve the issue and still get the same error. Image attaches below are the error that we are facing. Please guide us onto how we could resolve this issue. Please let me know if you need anymore information.Sching

We are excited to announce the Adobe Experience Platfrom Member of the Year for 2024! A big congratulations to this year’s winner: @abhinavbalooni! Abhinav has shown exceptional commitment to the Adobe Experience Platform Community, helping others with his expertise, fostering discussions, and sharing valuable feedback. His contributions have greatly enriched the community and inspired others to get involved. Your work has significantly impacted countless learners, empowering them to grow in their understanding of our products. Thanks to your efforts, new members are not only learning faster but also feel encouraged to participate more actively. As we step into FY25, we encourage Abhinav and all community members to keep the momentum going. Let’s work together to make the community even stronger by sharing knowledge, engaging with peers, and inspiring one another to grow. Thank you, Abhinav, for your incredible contributions, and congratulations on this well-deserv

Hello Experts, Can one help me on how to inject data form json format file to AEP. Kindly provide process steps or supporting documents. Thanks

Hello all, I'm using the Data Object to set eVars to send to Adobe Analytics for reporting purposes. Inside the Data Object, I want to set all the variables using a data element to return a JSON.  My Data object is set to the following.  var dataTest = { "eVar1": "%dataelement1%", "eVar2": "%dataelement2%", "eVar3": "%dataelement3%" }; return dataTest;  However, when I check Omnibug to see the values that are being returned, I see this instead of my expected values:events[0].data.__adobe.analytics.eVar1%dataelement1%events[0].data.__adobe.analytics.eVar2%dataelement2%events[0].data.__adobe.analytics.eVar3%dataelement3% Inserting the JSON directly into the same area as the Data Element also returns the correct values instead of the data element names. Did I miss something in my setup, or is it even possible to set these via Data Element and have the values be dynamic? I'm guessing that if a data element is used, it will retu

I have found that when I use the 'cached' remote offer the content NEVER shows up. This is very limiting as this is what we have use to structure our CMS integration. I can see that all network calls are going through and there are no errors but the content just never shows up. The same content will show up if I use a dynamic link but due to the structure of our product we cant always do that. I am wondering if there is any support to see why a remote offer is failing to get the data.

Hello,   I am an admin for our Adobe Experience Platform product (in every product profile), however I am unable to import a CSV audience via workflows. The alert says that I need permissions to view-segments, manage-segments, view-sources, manage-sources, view-datasets, and manage-datasets. Based on other information in the Experience league those permissions are created and assigned within the AEP under and admin section called permissions. As you can see from my screen shot that option is not available. Am I doing something incorrectly or should I be looking in a different area? 

Hi, I have a dropdown menu with the following html. <div class="cmp-dropdown cmp-form-options__field cmp-form-options__field--checkbox" name="persona" id="form-options-abc"><button id="persona-dropdown" class="cmp-dropdown__button show">lunch</button><div id="form-options-abc" class="dropdown-text"><ul><li data-value="bft" class="">breakfast</li><li data-value="lunch" class="">lunch</li><li data-value="tea" class="active">tea</li><li data-value="dinner">dinner</li></ul></div> I've used click to identify the interaction : .cmp-dropdown__buttonand also tried using .dropdown-text ul li.active to test.The issue is the text fires when i click on the dropdown but not on the selected text in the dropdown.Can you please advise? Thanks.

I used Entity API to pull data of particular profile. In this case i am geting list of all segments profile had qualified.Requirement is to fetch only one Segments ID based on condition.Example : Pull all attributes value with segment ID for a profile based on Opaque Id Kindly let me know if this is possible Entity Api i used : https://platform.adobe.io/data/core/ups/access/entitiesBody : {  "schema": {    "name": "_xdm.context.profile"  },   "fields": [   "person.name.firstName",   "person.name.lastName",   "personalEmail.address",   "person.birthDate",   "mobilePhone.number",   "homePhone.number",   "segmentMembership",   "membershipDetails.enrollMemberMpi"  ],  "identities": [    {      "entityId":&nbsp

Hello,I recently started seeing the "redirect" beacon data in the AEP Debugger when data is 0kb in the network tab for that server call. Is there any way to hide this info since it is very confusing as there is no label for redirect and looks like an extra beacon is sent in AEP Debugger when it's not. We completely rely on AEP Debugger for testing so would really appreciate any feedback. 🙂Thanks!

We would like to know which Destination Catalog to be selected from AEP UI, while we are using Source Connector from AEP?

Hi everyone, for a client with a mobile App written in Flutter we've created an analytics setup that works via the edge network. The App(s) use Edge Bridge to forward Analytics trackStates/trackActions through the edge network. Everything seems to be working as expected for the iOS version, however the Android version doesn't send any data or any requests. We can see the data appearing in Assurance sessions (which are using a different channel to forward data) but nothing in Analytics. The developers use this package https://pub.dev/packages/flutter_aepedge to implement in Flutter, with some initialization code in Kotlin (Swift for iOS off course, but, code is identical as far as possible). We've checked the code, compared it to examples / documentation and even presented it to someone at Adobe but nothing seems to work. Does anyone have experience with this kind of setup, this kind of problem or can give me a hint ? Thanks in advance

Hi, I have been exploring AEP platform for running  Data science models and we are seeing package issues due to incompatible versions. For example the notebooks we have built is on tensorflow=1.15 & Python 3.7.6 but the AEP comes with lower versions of these. I was wondering if there's a way for us to create a virtual environment, install required packages and attach the AEP jupyterhub to environment or Create a docker container and use within AEP environment. Any documentation on this will be very helpful. Regards,Subhash S

Hi, I am trying to upload the "csv" file with profile details and mapping those with profile schema, but am getting error " a is not a function"  Document: Create a test profile | Adobe Journey Optimizer section: Create a test profile using a csv file

In customer AI historical data requirements, its mentioned that data required = Eligible lookback window + outcome window. Where the eligible lookback window is defined in the eligible population.  So, if I set eligible population to be something like - web activity in last 60 days and set goal condition to happen in upcoming 30 days, total data required would be 60 + 30 = 90 days. As per my understanding, it means the model would train on last 90 days of historical data. Then, I think model will look beyond "web activity in last 60 days. I fail to understand, how is eligible population working if model requires 90 days of historical data? Also, is lookback window/eligible population limited to 120 days? (image is taken from adobe documentation - https://experienceleague.adobe.com/en/docs/experience-platform/intelligent-services/customer-ai/data-requirements ) 

Hi everyone, The dates in the AEP UI and for query results are displayed as MM/DD/YYYY.I would prefer it to display as DD/MM/YYYY in line with our locale (Australia); is there an option to change this? I have tried setting my Adobe profile preferred language to English (UK), as well as my browser language to English (UK), no changes were observed. Thanks,Andrew

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Hello, Not sure if anyone can answer this, but wanted to know if there was a way in AEP for me to determine how many times a profile has visited/viewed/interacted with a web page. Here's an example:  A user scans a QR code each month that unlocks content on a LP. Can I track what the last level someone unlocked by seeing what webpages they have visited and how many times they visited?  We want to be able to extend specific messaging to frequent engagers.  Please advise. 

Hi there,   Our company is just implementing AEP and so I have a few questions (Apologies in advanced if they are silly questions) regarding identities and licensing usage.   In our sandbox, when I go into Administration > License Usage, under the addressable audience, I see 1M licensed. Currently, after we enabled our XDM Experience Event dataflow into AEP, we have already gotten over 1M profiles. When I check under Profiles by identity under Customer > Profiles, I noticed that it is mostly occupied by profiles with single ECID. I am thinking wouldn't this be an issue if a lot of our visitors visit with Incognito browser which generates a new ECID each time and a new profile is "created" and permanently occupying a profile slot?   We did set ECID as the primary identifier in the XDMExperienceEvent Schema, should I set our CRM ID as the primary identifier instead in the XDMExperienceEvent schema? Would that affect our ability to segment non-authenticated

I created a custom field group (arp) and added a field, "menuArr". What I don't understand is why doesn't the schema editor show the new field group as a node under "_Irf" Also the path for menuArr shows as "_irf.menuArr" I would have expected the path to be "_irf.arp.menuArr" The right rail does say it's assigned to the "arp" Field Group. Thanks

Hi,I need some help on how to update a custom field group I created, which expects an array of strings. I don't see any examples, so I hope it is straight forward. The path is "_drh.menuArr" and I want to be able to populate it with anywhere from 1 - 6 values via a data element. Is populating it as easy as having the data element just return the entire array to the field group or do I have to loop through the values and return each value individually? If I have to return each value individually, how does this work? I'm not sure if I have to specify the index for each value or will the schema auto index the returned values?  For example, Let's say my data element wants to return these values:  // Example of data element named "arrayOfMenuItems" which wants to populate "_drh.menuArr"var dataElementMenuItems  = ["up", "down", "left"];How would I populate the "_drh.menuArr" field group via the data element? Thanks!