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Freda_Meng
March 11, 2025
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I cant see page names info when I open adobe experience platform debugger

  • March 11, 2025
  • 1 reply
  • 557 views

I used to be able to find the page name or page url information when I use adobe experience platform debugger for the website. But recently I can't. Tried removed it and reinstall and still no luck. Is there anyone know how to fix this?

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Best answer by bjoern__koth

Hi @freda_meng 

this actually means there have not been any recorded analytics calls which may have multiple reasons / solutions

  • the AEP debugger extension was opened when the underlying page was already opened
    • reload the underlying page
  • Adobe Analytics may have not been fired due to missing cookie consent?
    • open in a private window and accept cookie consent (if applicable)
    • check the network tab in the developer console and filter for /ss
    • what you can do is execute the following code in the developer console and see if this causes any tracking calls to appear
      • adobe.optIn.approveAll()
  • Maybe Adobe Analytics has been migrated to Web SDK, meaning the AppMeasurement library that was once responsible for the tracking requests has been replaced
    • check if you can see requests in the "Experience Platform Web SDK" tab. In that case I would also contact your developers
    • the Web SDK calls can be filtered for using "/ee" in your network tab

I would hope that the approaches above should hopefully indicate what's wrong and we can take it from there.

1 reply

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
March 11, 2025

Hi @freda_meng 

this actually means there have not been any recorded analytics calls which may have multiple reasons / solutions

  • the AEP debugger extension was opened when the underlying page was already opened
    • reload the underlying page
  • Adobe Analytics may have not been fired due to missing cookie consent?
    • open in a private window and accept cookie consent (if applicable)
    • check the network tab in the developer console and filter for /ss
    • what you can do is execute the following code in the developer console and see if this causes any tracking calls to appear
      • adobe.optIn.approveAll()
  • Maybe Adobe Analytics has been migrated to Web SDK, meaning the AppMeasurement library that was once responsible for the tracking requests has been replaced
    • check if you can see requests in the "Experience Platform Web SDK" tab. In that case I would also contact your developers
    • the Web SDK calls can be filtered for using "/ee" in your network tab

I would hope that the approaches above should hopefully indicate what's wrong and we can take it from there.

Cheers from Switzerland!
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