Adobe Campaign

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Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a lo

Hi everyone,I’m exploring ways to integrate an SMS platform with Adobe Experience Platform (AEP) or Adobe Journey Optimizer for real-time customer communication.Specifically, I’m trying to understand:How can we trigger SMS messages based on real-time events or customer journeys? What’s the best approach for API or webhook-based integration with AEP? Are there any recommended architectures or best practices for handling high-volume messaging? How do you manage compliance and security when sending transactional or promotional SMS through Adobe tools?If anyone has implemented something similar or can share insights, examples, or documentation, that would be really helpful.Thanks in advance!

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I was recently in a webinar where it was recommended to have more descriptive text versions of marketing emails, since some AI summary tools use the text version to find relevant details. In Campaign Standard, I switched off Sync with HTML, edited the text version to be more readable than the auto-generated version, and sent myself a test. However, when I view it as a text-only email, I’m still seeing the auto-generated version.Am I unable to edit the text version through ACS, or what steps should I take to edit the email. I’d like to make sure that it includes our “view in browser” link as well as the unsubscribe link? I want to create a text version that highlights the best offers from the HTML version. 

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Problem statement:Customers encountering blocking and duplicate-key failures during concurrent Update Data or registration-style operations currently have no Adobe-supported product feature to smooth write contention. Public guidance focuses on maintenance and scheduling, and product guidance does not recommend enabling SQL Server RCSI. ACC should provide native controls and diagnostics to reduce lock contention without requiring unsupported database isolation changes.Request:Provide native concurrency controls for ACC write-heavy operations on SQL Server so customers can reduce blocking and duplicate-key failures without changing unsupported database isolation settings.Possible sub-features:Queue/throttle mode configurable queuing/throttling for high-concurrency write paths, including registration or subscription-style calls Conflict-aware workflow scheduling/locking hints for Update Data activities targeting the same dataset; lock-aware diagnostics and admin visibility Application me

Hi Team,  can anyone help to find what is the reason I am seeing this screen when I launch the Adobe campaign from  Adobe Experience Cloud.   

Hello,  We are wondering why Adobe Campaign Classic adds extra fields when querying the database, and whether we can change this behaviour?  In a typology rule, we search the nmsDelivery table for specific rows by selecting the relevant expressions, operators and values (joined with nmsOperation). The query box allows us to view the “Corresponding SQL query”. In the query we see, there is no mention of selecting mData, yet when Adobe Campaign Classic queries the database whilst this typology rule is applied, it retrieves the mData information for the nmsDelivery table, which increases the load on the database and, with concurrent processes, can cause errors.  Hence my question: why does Adobe Campaign Classic use this additional field? Is it possible to change this behaviour to reduce the load on the database?  Kind regards,

In a workflow I set a variable, e.g. vars.contentId, in a Content Management activity.In a typology rule (JavaScript) I need this value, but vars.contentId is not available there.Questions:Can a typology rule access vars.xxx from the workflow if that value is not stored on the delivery (i.e. not mapped to a delivery attribute)? If not, is it possible to add a script field on the delivery Advanced tab that would be able to read vars.xxx, or do scripts there also run only in the delivery context (no vars)?What is the recommended way to pass a workflow variable into a typology rule?

Hi,I installed ACC 7.4.3 with Open JDK 11on Windows 11 and using IIS as web server. I am getting below error message when try to start the web module. 2026-06-01 11:23:32.045+05:30    0000258C    00002AA8      1    info    log    Launching task 'web@default' ('nlserver web -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-06-01 11:23:40.027+05:30    0000258C    00002AA8      1    error    log    SRV-810019 The server process 'web@default' (pid=32040) has unexpectedly crashed. It will be restarted. (iRc=-53) As per documentation, I have set both JAVA_HOME and JRE_HOME.  Here are the outputs when I run these commands. C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe start web -verbose14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)14:14:12 >   Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a loo

Hello, In a workflow, we have a string field that is actually a date formatted as dd/mm/yyyy. We want to use that field within the workflow to filter entries from the last 30 days. How can we convert that string field to a date format? Thanks

How to find out which attributes are being used from List in the live workflows. Eg : if a list have 100 attributes in the list, then how many are being used in live workflows and need to remove the unused from the list.  

Hi Everyone, I'm having a use case where i should use a option variable to make the content on/off  inside the web application how to do it if option is 1 then banner should be visible 0 disappear

Hi,I tried to upgrade Adobe Campaign Classic from 7.3.5 to 7.4.3 as test (base installation is clean)after this when server is starting I’m getting errors like below in watchdog.log2026-05-22 15:35:42.484+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:47.485+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=15508) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:47.485+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:48.483+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=1996) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:48.483+02 00001968 00001EA4 1 info log Launching task 'we

Hi ,My requirement is to access Adobe Campaign Classic campaign details based on Campaign ID or PK from an external tool. As an initial step, I am trying to test the integration using Postman or SOAP UI.For this setup, I need to create an operator/user with API access but without access to the ACC client console (forbidden console access). However, user and access management in our environment is currently handled only through Adobe Admin Console.Could you please help me understand:How can I create such an API-only operator through Admin Console? What would be the recommended process for this setup? Is there any alternative approach or workaround for enabling external API access in this scenario?Thank you for your support.Best regards,Ankita Vishe

Hi Team,In ACC v7, I am trying to upload image and video files (JPEG/MP4) by generating Base64 data and storing it in the schema.The process works fine for image files, but when I try to upload a video file, it does not work. I am currently using the web app for this.Could you please help me understand what might be causing this issue and suggest a possible solution?its give me error like this :WEB-530007 Error relaying '/webApp/getBase64Data' to URL 'http://localhost:8080/webApp/getBase64Data?_uuid=ertf-4567-0987-2345-42kh986C86k8&_lastModified=2026-05-05%2005:29:50.183Z&_debug&lang='. Regards,Navin B 

08:30:32 >>> BAS-010006 Unknown error; rc=-2006 (iRc=-2006)08:30:32 >>> Starting 1 connection(s) on pool 'default_default' (Snowflake, server='', login='')08:30:32 >>> ODB-240000 ODBC error: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified SQLState: IM002 (iRc=-2006)08:30:32 >>> WDB-200000 Unable to connect to database of type 'ODBC' with login: '' (iRc=-2006)  I have this error in pre-production server. It appeared with apparently no change in server configuration, and workflows are not working (In fact, wfser wasn’t even started). Anyone knows what the problem is? 

Hi everyone,I am a beginner with Adobe Campaign Classic and I am trying to automate a database schema synchronization using the SOAP APIs.I’m looking at the xtk:builder#UpdateDb method. The documentation mentions it requires an XML parameters argument, but it doesn't provide the internal structure or the attributes supported by this XML.I have already successfully run BuildUpdateSchemaDiff, but I'm stuck on how to properly format the UpdateDb call to actually execute the changes.Could someone provide an example of the XML structure for the parameters argument? 

Hi all,I'm sending an object array (listObject) from an AJO custom action to an ACC v8 transactional message. Simple string fields render fine, but the collection is always empty.AJO payload config:"orderItems": {  "toBeMapped": true,  "dataType": "listObject",  "label": "orderItems",  "fields": {    "productName": { "dataType": "string" },    "quantity": { "dataType": "string" }  }}Event History always shows:<ctx>  <customerName>John</customerName>  <orderId>ORD-12345</orderId>  <orderItems-collection/></ctx>In AJO the orderItems field is set as Variable with type listObject, and child fields are mapped using currentItem.productName, currentItem.quantity.String fields work. The array is collapsed to <orderItems-collection/> — items are never stored.Already tried: schema with unbound="true" ordered="true", re-publish template, verified AJO.Questions:Is this a known limitation when ACC v8 receives JSON arrays via PushEvent from AJO? The co

ACC has a long-standing bug where images inside MSO conditionals are not detected during content upload. The parser appears to treat the conditional comment wrapper as a standard HTML comment, causing any <img> tags within to be skipped entirely during asset discovery.Affected pattern:html<!--[if mso | ie]> <img src="https://images.emlcdn.net/cdn/..." width="640" ...><![endif]-->This becomes particularly painful when a template uses MSO image fallbacks for animated media (GIFs/video posters)  potentially dozens of images that all require manual intervention each deployment cycle.Current workaround (unacceptable at scale): Strip the conditional comment wrappers → upload → re-wrap. Completely counterproductive for templates with multiple fallback images.

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a l

Hi everyone,We`re trying to import several files into Campaign File Resources so can be used in email marketing. In our Production instance, the webapp we use in DEV to do so is not working properly, so we’d like to replicate it’s function in any other way. What we want and what the webapp allows us, is to select a zip folder and load its many files into the file Resources. We don’t strictly need to load a zip folder from local storage, it can be a common folder stored in the server, as long as we have the folder files uploaded into File Resources.Thanks!