Extracting phone numbers from Message Center to Marketing instance

Forum|Forum|2 years ago
November 21, 2023
1 reply
856 views

hi

we are in AC classic V7. We are sending SMS through message center and I want to get the the users/phone that receive SMS and push them to a schema on Marketing Instance. is there a sync or workflow that works better for that within marketing Instance or I have to use SOAP APi?

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Best answer by LakshmiPravallika

Hi @vendimb15716755 ,

The Data will be pushed to the Marketing Instance to the schema called nms:eventHisto(Archived event), where you can able to fetch the mobile phone number field from it, The Data will be synced by these OOTB Technical Workflows named "Message Center execution instance 1", "Message Center execution instance 2" and so on. These OOTB Workflows depend on the number of execution Instances configured for your instance.

Regards,

Pravallika.

LakshmiPravallika

Accepted solution

Community Advisor

Hi @vendimb15716755 ,

The Data will be pushed to the Marketing Instance to the schema called nms:eventHisto(Archived event), where you can able to fetch the mobile phone number field from it, The Data will be synced by these OOTB Technical Workflows named "Message Center execution instance 1", "Message Center execution instance 2" and so on. These OOTB Workflows depend on the number of execution Instances configured for your instance.

Regards,

Pravallika.

V

vendimb15716755Author

Level 4

thanks Lakshmi,

So that schema would be updated constantly based on the real event that happening right ( via technical workflow)? example if the SMS goes out via Message Center (RT Instance) the technical workflow would push that event ( sent) to the nms:eventHisto table in Marketing Intance correct?

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