Workfront in Microsoft Teams

[MattWindsor]

Hi Community,

Microsoft Teams notifications come through to some users in our company and not others. All notifications settings in the app in Teams are turned on. I'm one of the people who it's not working for.

I read on an E.L. page that it only works on Classic Teams and not New Teams. Is there a way to tell which version I'm on. There used to be a "New" word the Teams icon but not sure that's a thing still.

Has anyone got any experience with this issue and potential fix? I'm currently waiting to see if my I.T. dept. can check and possibly install the Classic version as well.

Thanks
Matt

[monicacardoso · Accepted solution]

Hi @MattWindsor, 

Thank you for your question! You’re definitely not alone; this is a common issue right now, especially with the rollout of New Teams.

Here’s how to confirm if you’re using New Teams:

1. Open Microsoft Teams
2. Click your profile picture in the top-right corner
3. Look for an option labeled “Switch to Classic Teams” or “Switch to New Teams”
   1. If you see “Switch to New Teams,” you’re using Classic
   2. If you see “Switch to Classic Teams,” you’re in the New version
4. If that option is missing, your IT team might have locked the setting or fully rolled out New Teams

If you are on the New Teams and your users are missing notifications, I would recommend submitting a ticket to our support team so that we can take a closer look at this with you. 

- Monica 

[MattWindsor]

Hi Monica, thanks for the detailed instructions. I'm on New Teams and can't switch back so it must have been locked down. I won't worry about asking my team to unlock classic teams as it's being retired on 30th June.

I've added a post to the ideas section if anyone feel this is a useful tool and wants to support a New Teams integration.

https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/allow-new-microsoft-teams-to-integr...

Thanks

Matt