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Time on Custom Form

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Level 2

We have a custom form where we collect information about upcoming webinars from requestors, who are hosting the webinars, in order to create assets to market and support the webinars. We ask the requestor to enter the date and time of the webinar in a Date & Time field.

We have discovered that if the requestor is in the Eastern Time Zone, for example, and enters 7:00 P.M., someone viewing the custom form entry in Mountain Standard Time Zone sees 5:00 P.M.

The person creating the marketing assets needs to know what time, in the requestor's time zone, the webinar will occur.

Is there any way to make that time "switching" on the custom form not happen?

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3 Replies

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Level 10
Interesting, I always assumed that custom data on forms is What You See Is What You Get, but perhaps something changed. Is anyone else also surprised by this behavior? Narayan Raum Workfront COE @ Truist Financial

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Level 6

Surprised by? No, that's normal. Wish it could be disabled? Absolutely. We had to redesign all our custom forms that intake date/time data to be text fields to compensate so features like calendars don't work now.

It's not wrong in the slightest, it's quite intelligent. It just happens to be significantly MORE intelligent than every other system we use right now.

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Level 10

Hi Jolene,

Since 5pm Eastern is the same moment in time as 7pm Mountain (to Narayana's point), What You See Is What You Get...but each person's computer is "helpfully" (?) translating that moment in time to their local computer's Time Zone preference. So, a few options:

  • Have everyone switch to a single Time Zone (e.g. Eastern) within Workfront and on their computers (not recommended) for consistency, or
  • Do some testing yourself and create examples along the way that you can then use to train people to be aware of how Time Zones affect what they're looking at, or
  • If having everyone see "5 pm Eastern" is important, consider breaking the Webinar start Date (Date, vs Date Time) and Time (dropdown from 00:00 to 23:45 in increments of 15 minutes, for example) into separate fields and adding a third field called Time Zone (Eastern, Central, Mountain, Pacific, etc.) which would then "persist" the time from the submitters perspective, and/or
  • Create some additional calculated parameters which -- a bit like the big white clocks on the wall of spy movies in the 70's -- convert the Webinar start into each Time Zone of interest, so people can see (and even create views) of the Time Zone(s) of interest

Regards,

Doug