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Request Queue


Level 2

Hi all! 

I am currently remodeling our help & support queue for end users. I wanted to see what others in the community were doing with theirs. We currently have a 'changes to the system (enhancements)' dropdown and a 'troubleshooting' dropdown. Looking to see if anyone had sucess in what the way they were doing it. 
Thank you in advance!!


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1 Reply


Level 7

We have a "Workfront" queue with 3 queue topics:

  1. Feature Request
  2. Help Desk
  3. System Access

In practice, people don't really use #2, they reach out to me directly but #1 and #3 are used frequently.

There will be a different custom form visible for the 3 choices and we will capture information about the request.