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Workfront

Don’t miss the Workfront AMA: System Smarts & Strategic Starts! Ask your questions about keeping Workfront running smoothly, planning enhancements, reporting, or adoption, and get practical insights from Adobe experts.

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Request Queue

Hi all!

I am currently remodeling our help & support queue for end users. I wanted to see what others in the community were doing with theirs. We currently have a 'changes to the system (enhancements)' dropdown and a 'troubleshooting' dropdown. Looking to see if anyone had sucess in what the way they were doing it.
Thank you in advance!!

Topics

Requests Workfront

411

1

1 Reply

We have a "Workfront" queue with 3 queue topics:

Feature Request
Help Desk
System Access

In practice, people don't really use #2, they reach out to me directly but #1 and #3 are used frequently.

There will be a different custom form visible for the 3 choices and we will capture information about the request.

361

0

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