User #1 has ProofHQ permission granted in workfront User #2 does NOT somehow User #1 account was deactivated in proofHQ and User #2 was provided a license there even though she was not granted access via workfront. Even though I was able to deactivate User #2 (giving us back a user) ProofHQ will not allow me to re-activated User #1 not sure how this could have even happened but I have had issues with user access matching between programs before. I was able to figure out before I could get answer from WF and that was after about 2 weeks....I can't wait that long this time help? Tegwyn Stockdale BayCare Health System, Inc.