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Issue not occuring with other user accounts
User access level = sys admin
Custom form sharing settings = visible system wide
plug in works when accessing O365 via browser
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I am sorry this is happening, so not fun. I would double-check and go over this https://experienceleague.adobe.com/docs/workfront-learn/tutorials-workfront/integrations/outlook/int... again to make sure. I would also double-check and see if you have a webhook and set up a fusion for that custom form and link it maybe that would be another avenue. It could be a solution to the issue you're having.