I'm not aware of any technical solution, but from an expectation management aspect, we have included explicit text notes in key forms that state 'The SLA for this work will be X days.' If you had a complex enough collection of options, I think you might be able to create a calculated field based on options chosen in the request form to show someone their SLA on the fly. Caveat, I've not actually DONE that, but it seems plausible from what I know of those fields. Alternatively, if you want them to be able to see rough timelines without actually viewing the project, you could build a 'My Requests' type report that only shows them the information and timing you want to disclose. And third alternative, it is possible to REALLY limit what people can see on a project through custom Access Levels. I have an External User type that can only see: 1. The project exists 2. Any updates they've been explicitly tagged in 3. Any documents they uploaded, but no others 4. Basic project detail tab with Planned Completion dates etc. Hope one of these sparks an idea, Katherine Katherine Stibley