thank you, you guys! I have noticed that the slide decks provided don't always give the whole story, so what I usually do when I sit in on a session is note down the relevant slides, take a bunch of notes to help me remember what was relevant to me (what my take aways are), and also I sit so that I have an unobstructed view of the projection, so that I can take photos of what's going on if I need help to remember extremely relevant stuff (or stuff that goes on during the presentation). I would love to be able to share these with interested people and to get the same back in return. I think even if I have attended the session, it always helps to get someone else's take on what their take-aways are, and if they intend to use the information, then how? So I think for me, there's a lot of value in sitting down in groups after we get back to Seattle and presenting a half-dozen slide decks at a time--not the whole deck but the relevant slides and talking through our synopsis and take-aways. For example, below is a synopsis I wrote down for a slide deck in 2016, which summarizes and then directs my folks to any relevant slides (there were a bunch of interesting charts and images coming out of 2016 which were relevant to user adoption).
70% of *failed* CRM projects caused by poor user adoption, yet it still is overlooked because of hard deadlines, lack of budget and high visibility.
To maximize user adoption:
1) Align with business goals--make sure you define your vision, and document goals and objectives. Goals can be a combination of strategic (business goals), operational (processes), tactical (delivery).
2) Gain buy-in--from everyone! Executives (provide vision and strategy), team mates (run the company), NEW team mates, roles/profiles. How do people who don't work here yet, fit in--how do you get their buy-in? See slide 16-- the path from commitment to adaptation.
3) Communicate often and effectively--70% of enterprise transformations fail because they "tell" people to change rather than engage them in the change. See slide 19--how to communicate effectively by thinking through 5 questions.
4) Identify and enable change agents--Look for people who are; influential, respected, proactive, empathetic, positive, impartial. Trust them to reinforce the message. Listen to their feedback and use it to adjust and change your plan or message.
5) Identify and manage resistance -skye
