Sure @Kyna Baker - inactive‚ we used custom statuses in setting up the intake and execution approval processes.
During intake, the queue routes proposals to the default stakeholders and their approval is triggered by 'New' status. If the marketing proposal includes an Enablement activity, for instance, our Program Manager selects the custom status 'Enablement Review' to trigger the approval path for that stakeholder. Basically, we tied the custom statuses to a path on the approval process to provide visibility to the right stakeholders at the right time.
We also used a 'Response Required' custom status and Updates as reporting fields to flag rejections. Because the majority of users are Requesters and work from custom dashboards, this was an easy way to communicate when and what action is needed.
