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Issue Report - create chart showing resolved vs not resolved

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Level 2

Hi - is there a way to group issues in order to create a chart showing number of issues/requests that have a resolving objects vs. those that do not?

 

Ideally, a pie chart showing 1 color of "resolved" and another color of "not resolved."

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2 Replies

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Community Advisor

kind of but not really the way you want.

 

* you can always create a custom calculated field that would be placed on your issue/request and indicate from there whether it is "resolved" vs "not resolved"

 

* the only way to do this without a calculated field would be to group by the resolving object type, and this would create a pie chart with a number of slices. For example, in my instance, we resolve by converting to task and projects, so I have 3 slices, one for "task", one for "proj" and one for "no value" (the not-resolved slice)

(the grouping for object type is:

group.0.valuefield=resolvingObjCode
group.0.valueformat=HTML

)

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Administrator

@AlvinaLa1 just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!



Kautuk Sahni