Yes you have to set up a routing rule and then apply the routing rule to the Topic Group. You should go through the help pages on how to set up issues, Queue Topics and Topic Groups and Custom Forms, so you structure them the right way.
Yes you have to set up a routing rule and then apply the routing rule to the Topic Group. You should go through the help pages on how to set up issues, Queue Topics and Topic Groups and Custom Forms, so you structure them the right way.
