Is it possible to move custom form data from a request into an existing project? | Community
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F
FlorenceCr
Level 3
September 22, 2020
Question

Is it possible to move custom form data from a request into an existing project?

  • September 22, 2020
  • 2 replies
  • 863 views

If a project already exists and a request comes in that is fulfilled by that existing project, we would like to bring the fields from that request into the project.

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    2 replies

    K
    KevinQu1
    Level 10
    September 23, 2020

    If you mean turn the Issue (from a separate master Request Queue project) into a Task on another existing project and retain custom form data, I couldn't figure out a way during my testing, or working with Support.

    We send the planners through a process whereby they make a PDF of the request to put with the task before converting the Issue/Request.

    I'm hoping I'm wrong and some clever soul has a way to make this work; our planners have a need for this.

      Doug_Den_Hoed__AtAppStore
      Community Advisor
      Doug_Den_Hoed__AtAppStoreCommunity Advisor
      Community Advisor
      September 23, 2020

      Hi Florence and Kevin,

      I can offer two ideas:

      Our Excel Updater solution can update (or insert) custom data on an existing Project (eg from a “newer” Issue which the Project resolves) so you could set the Project as the Resolving Object on the Issue to record that relationship, and (manually) update the Project’s custom data from that newer Issue using Excel Updater.

      Alternatively, if you don’t need the new Issue’s custom data at the Project Level (eg because you want to preserve the original information, and/or allow for a 1:many relationship), you could instead convert the new Issue to a Task (as I believe Kevin is suggesting) which ‚Äî provided you have a corresponding Task level custom form(s) will automatically preserve the newer Issue’s custom data and establish the Resolving Object relationship ‚Äî and simply move the resulting Task “under” the desired Project.

      Regards,

      Doug

        F
        FlorenceCrAuthor
        Level 3
        September 23, 2020

        Thank you both for the great ideas!

        R
        Adobe Employee
        RandallWaAdobe Employee
        Adobe Employee
        October 19, 2020

        Hi Florence! I have one other alternative for you. You could move the request to the existing project. That way it would show up in the list of issues on the project, and you would have access to the custom data on the issue.

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