How to interpret the change type "Digest" on Journal Entries

[MRotta]

Dear all. 

Most of the change types present in the Journal Entry reports are easy to understand (such as "add" or "edit"), however I must confess it's not clear to me how to interpret the change type "Digest". I've heard it would be related to comments, but could not verify this in the Workfront documentation. 

Also, for some unclear reason, I can only seem to get "Digest" entries in reports from recent periods, like the last 30 days or so. Older period reports have zero entries of that type. 

Any further info will be much appreaciated. 

Thanks.

Marco

[skyehansen · Accepted solution]

I don't know about your 30 day limitation, because I have them ranging back to 2019.

I can get you started on investigating though. If you can create a journal entry report that brings in Digest change type, go ahead and also pull in columns for "Additional Info 1," 2, and 3.

The middle column, "Additional Info 2" looks to me like it's bringing in Notification sections -- i.e. check your user profile. My middle column says things like "ACTION_NEEDED" which corresponds to the Action Needed section of the Notifications. Most of the GUIDs in column 3 do eventually bring me to an object with that notification.

I'm not seeing a LOT of entries that are digest... and so I wonder if these only happen when a user has the "digest" button clicked on. In other words, wondering if this type of journal entry indicates a digest entry being created for later delivery. I think creating a column on your report for "User Name" and then checking some of the users, would help you get an answer to that.

[MRotta]

Thanks @skyehansen. 
Your suggestion to add the "additional info" fields helped. I'll summarise here because it might be helpful to other users. 

"Additional Info 1" seems to contain the event handler that generated the "digest", which I assume are either e-mails sent OR notifications shown on platform. In my reports, it has probably ~30 different unique values, top five being:

Additional Info 1	Entries
default.eventhandler.documentadd.team	21024
default.eventhandler.directednote	3141
default.eventhandler.documentcomment	1094
default.eventhandler.workitemcommented.assignee	1004
default.eventhandler.projectstatuschange.team	456

"Additional Info 2" has less unique values, but reinforce the rationale above. 

Additional Info 2	Entries
ACTION_NEEDED	610
COMMUNICATION	5714
INFORMATION_PROJECTS_IM_ON	21571
INFORMATION_PROJECTS_OWNED	442
INFORMATION_WORK_ASSIGNED	633
REQUESTS_MADE	50
Grand Total	29020

The reason we only see the last 30 days (or so) of Digest events might be related to log retaining settings. Fact is, my reports get zero Digest events if I go past 30 days (other journal types are fine). 

Thanks for the help!