This is my outrage of the day about Workfront, which are really piling up recently. The only way to stop showing external users the option to upload a document, a feature THEY CANNOT USE AND GET AN ERROR IF THEY TRY is to create separate request queues for them and turn it off. It means duplicating and managing and administering double the number of request queues because of something that ought to either have an option to choose who sees the feature -- or it should programmatically be hidden for users who cannot access it.
What are other people doing to skip and dance around this ridiculous thing that is ruining my day?
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are you talking about when they submit a request? Can you arrange for the "add documents" box to show up at the bottom of the forms and the last line on the form just says "if you're an external user, do not upload a document"?
you're welcome, and ... I feel you (if that helps). Users who are going to trigger an error shouldn't see the thing that will cause this error. Having said that... this workaround, and putting in an occasional innovation lab request is the best we can do at the moment. If you do the innovation lab please respond in this post and I'll be sure to vote for it :)
When you put in the one liner, please feel free to put a section break on top of it in all caps -- whatever it takes to get your users' attention. :)
External is a license type that you can't make more of. So you might see it in your list of access levels, but there's only one. My usual recommendation is to not have any external license users (there's a way to switch it off in the system, else you would have to run a report and convert them to a real user of some other type whenever you find them).
If your blocked people are requestors of some type and you don't have any reason to block them from uploading files, you should edit their access level to allow this. i.e. to answer your question above, it would be based on access level, not license type. Our requesters are definitely allows to upload files but obviously this will vary from one company to the next.
And we only have one type of requester access level -- any change made will affect all requesters. If you have internal and external requesters and they are seeing different things, someone must have decided a particular requester set should not be allowed to upload files.