Did you know that you can embed enablement collateral, like Quick Reference Guides, FAQs, or Wikis into Workfront Dashboards?
If your enablement collateral is hosted digitally, you can embed these materials into a Workfront dashboard using an iFrame. This will allow your users to check their understanding of the Workfront platform (or your process) within the tool itself. In NWE, you can also pin this Enablement Dashboard to their layout template to make it simple and easy for users to find and leverage without searching.
Try it: Have an FAQ doc users should leverage for process or troubleshooting reminders before submitting an issue? Embed your FAQ doc on the Dashboard using an iFrame, and then add your Request Queue to the same Dashboard. Allow users to self-source their questions before submitting issues for further assistance.
